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XP Security Center Virus - Can't run Defogger, DDS or Gmer.


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#1 EpicM

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Posted 06 January 2012 - 03:53 PM

Boy, have I gotten myself into a doozey here. I've never had a virus problem I couldn't resolve on my own as I am quite computer savvy, this one has got me beat. I have tried everything to get rid of it and it's only gotten more nasty. I hope you guys can help me. Here is what's happening...I became infected with the XP security center malware which pops up fake security center windows and notifications reporting multiple infections and also redirects clicks in my internet browser. Windows essentials antivirus didn't detect anything, nor did Kaspersky, Malwarebytes or Spybot. At first, things were still running normally on the computer minus the fake security center pop-ups and redirects. However, a couple days ago when I started the computer up, it took abnormally long to load into the desktop screen, about 10-15 minutes whereas it usually takes about a minute. When it finally reached the desktop, I had no more audio or internet and it took about an additional 5-10 minutes for the XP stylset to load onto everything (The start bar was gray like the old windows 95 version at first). So now, I have no internet or audio and this severely slow performance and startup every time. My guess is that this virus has messed around in the registry or something as all settings and drivers still appear to be unchanged.

Since the computer has no internet, I am writing this from my laptop. I downloaded Defogger, DDS and Gmer onto a memory stick with the laptop and loaded them into the culprit desktop. None of the programs would run. Both Defogger and Gmer pop up a window saying "Please select the program you would like to open this file" even though they are .exe files. DDS would not complete, I left it up for over an hour.

The reason I got infected with this is because I let there be a lapse in my antivirus subscription and removed the software because I was going to switch over to Norton from a different brand. Then I got this infection in the interim. This is my main computer used for both audio and video production. There are so many things installed on this machine with saved presets and info that I wouldn't know how to save and restore if I had to do a fresh install of XP and my entire system. I'm hoping I will find a savior in this site. Please help me, I need it desperately.

Awaiting advice, thank you in advance.

-Eric

1/7/12 NEW FINDINGS: I have now noticed that I can't run any .exe files as they all pop up a window asking which type of program I'd like to use to open the file. I can't even run regedit to fix the .exe file association in the Registry.

Edited by EpicM, 07 January 2012 - 01:36 AM.


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#2 HelpBot

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Posted 12 January 2012 - 03:55 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/436654 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 EpicM

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Posted 13 January 2012 - 06:25 AM

Please see original post, cannot run the requested programs as the virus has removed the file association from my registry for .exe files. I can't run any .exe fixes. I need help to restore the .exe functionality first then run the scans you need...

I do still have my original XP cd. Thank you.

#4 nasdaq

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Posted 13 January 2012 - 10:09 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

You will find here the removal instructions for your infection.

http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2012

Read carefully and do as much as you can. If you have any question ask before proceeding.

Post the Malwarebytes log and let me know what problem persists.

#5 nasdaq

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Posted 19 January 2012 - 10:44 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

#6 nasdaq

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Posted 23 January 2012 - 08:42 PM

Topic is re opened.
nasdaq

#7 EpicM

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Posted 23 January 2012 - 10:42 PM

OK, so I followed the removal guide for antispyware 2012. The computer seems to be functioning normally for the most part now, but has frozen a few times on startup and during normal operation and in general, seems sluggish. Here are the logs.

Attached Files



#8 nasdaq

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Posted 24 January 2012 - 11:53 AM

Found a ZeroAccess infection.

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall
===

p.s.
If ComboFix stall for more than 30 minutes stop the process and run it again.

#9 EpicM

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Posted 26 January 2012 - 04:41 PM

OK, here is the log. I found it in c:\ComboFix\ however, not in the c:\ as it said it would be. It also took me about 7 or 8 times running it to get it to complete. It would freeze and lock up the system forcing me to do a hard reset every time it did not complete. I let it run for hours multiple times. It would usually freeze at or before Stage 5. One time, however, it went pretty far and listed some files it was deleting and then froze. I have included a photo of what it listed it had done. I let this sit overnight and had to hard reset again to try to re-run. Also, now that this has completed there is an error that pops up upon restart. I have included a screenshot of it as well. Thank you again for the help!

Attached Files


Edited by EpicM, 26 January 2012 - 04:46 PM.


#10 nasdaq

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Posted 27 January 2012 - 09:47 AM

This fix should stop the error at startup.

Open notepad and copy/paste the text in the quote box below into it:

Registry::
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"GoogleOnlineUpdate"=-


Save this as CFScript on your desktop.

Posted Image

Referring to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Let me know what problem persists.

#11 nasdaq

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Posted 02 February 2012 - 11:45 AM

Are you still with me?

#12 nasdaq

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Posted 21 March 2012 - 06:47 AM

Topic reopened.

#13 EpicM

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Posted 02 April 2012 - 05:16 PM

OK, so I did as you said. The google error is gone. ComboFix stalled at the end where it says "Generating Report, Do not open any other programs until ComboFix Finishes" or something of that nature. I have attached the report it generated. I ran the other program you asked me to several times, even with fresh reboot and it stalled at the same point, I have attached a screenshot. Let me know what you think.

Attached Files



#14 nasdaq

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Posted 08 April 2012 - 08:36 AM

I apologize for not answering sooner. I just saw you last post.

Are you still with me and were do we stand.




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