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Mysterious Gateway laptop problem BSODs and freezeups


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#1 cptnick

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Posted 06 January 2012 - 11:44 AM

I have a Gateway model 6309 laptop that is about 4 years old, running Vista. Recently it started consistently freezing up and crashing to BSOD with various error messages.

I have experience removing malware and dealing with viruses and am pretty computer savvy. This situation though, is like nothing I have faced. Other than the freezing and crashing, the computer shows no outward signs of infection. Therefore I was not sure if the problem was hardware or software related. I began attempting to fix it.

After removing my important pictures and files, I first disassembled and cleaned the heatsink and fan around the CPU, thinking it was overheating. It was loaded with dust bunnies, completely clogged. I cleaned it, reassembled the parts, applying new thermal compound as well. There was no change. I ran chkdsk to test the hard drive, it came out clean, no bad sectors. I ran memtest off a CD and it passed all the tests.

I then started pursuing the virus theory. First I tried system restore, no change in behavior. I ran Rkill, it disabled nothing. I then ran Malwarebytes. It got through approximately 100,000 files(almost all the way through the scan) and it froze. I rebooted, attempted Malwarebytes again, it froze in the same place. I tried this in both safe mode and normal mode, same result. I ran Spybot SD and it did come up with a couple Fraud.???(can't remember the specific names) entries which it removed. I ran Spybot again, it found nothing. I ran TDSS Killer, it found nothing. I ran Superantispyware, it was unable to complete the scan without crashing. I ran GMER, it was unable to complete the scan. I ran Webroot, which I got for free with my new laptop I purchased last night, it also crashed the computer after 2 attempts, both times when it got 69% complete on the same Mozilla file. I then ran ComboFix, it only made it to test #3 before freezing up(twice).

The BSOD logs have frequently pointed to 0x77 kernel stack error, among others. I should also mention that half the time I try to load windows in safe mode, it hangs up when it gets to one specific file. Therefore I have not been able to make an conclusions or progress with this thing. I'm not sure if I missed something or if my procedure is flawed, I am not an expert per se. Any help would be appreciated, the Hijackthis file is below.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:23:40 AM, on 1/6/2012
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16982)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Program Files\Webroot\WRSA.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=BB&Br=GTW&Loc=ENG_US&Sys=PTB&M=M-6309
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=BB&Br=GTW&Loc=ENG_US&Sys=PTB&M=M-6309
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [WRSVC] "C:\Program Files\Webroot\WRSA.exe" -ul
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\Gateway Games\Gateway Game Console\GameConsoleService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
O23 - Service: WRSVC - Webroot - C:\Program Files\Webroot\WRSA.exe

--
End of file - 6465 bytes

thanks,
Mike

Edited by hamluis, 06 January 2012 - 12:45 PM.
Moved from Am I Infected to Malware Removal Logs.


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#2 cptnick

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Posted 09 January 2012 - 04:09 PM

to add further information.. I ran CCleaner, it deleted 1.4 Gbs of garbage. The laptop is running better overall, it's not freezing as often in routine use. However when it enters sleep mode it can't get out of it, it just sticks to black screen. Also anytime I try to scan it with antirootkit programs or antivirus programs it crashes to BSOD, with various error messages. Usually when the scanner gets to the windows/system32 area it crashes. I haven't been able to load safe mode. The following programs have been used unsuccessfully(resulting in BSOD) since my last post: Rootrepeal, Sysprot, OTL and aswMBR. I used RK unhooker and it managed to complete the scan, and it found 3 files that were hooked. One file could not be unhooked, the 2 times I tried it crashed to BSOD. Can a malicious program really be behind all this? It seems unlikely that a virus could be so resilient, but maybe I'm wrong.

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Posted 12 January 2012 - 11:45 AM

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