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Windows 7 Laptop Starts Boot then Freezes


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#1 RadioDoug

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Posted 05 January 2012 - 09:38 PM

I have a 64bit windows 7 asus laptop. whether booting normally, or in safe or any other mode, it will start the boot process then freeze. elements of one or two lines of blue screen (possibly the windows background) start to appear at the top of the screen when it freezes. Could this possible be something with the Windows load page? Any help appreciated.

Thanks,
Doug

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#2 cryptodan

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Posted 05 January 2012 - 10:01 PM

Can you take a picture of this happening?

#3 RadioDoug

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Posted 05 January 2012 - 11:15 PM

Here's the screen shot when booting in safe mode (attached). when booting regular, the screen is blank except at the very top edge as it is here in this shot.

Attached Files



#4 cryptodan

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Posted 05 January 2012 - 11:22 PM

What happened prior to this issue?

Have you added any new hardware, software, or downloaded any new drivers or updates?

#5 RadioDoug

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Posted 05 January 2012 - 11:24 PM

Nothing to my knowledge. I have two teenagers that also use the laptop. One is heavy in to Itunes. The other plays Runescape frequently. I had successfully used AntiMalwarebytes on it and scanned it once a month or so since.

#6 cryptodan

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Posted 05 January 2012 - 11:28 PM

Do you have all the restoration media that came with the computer?

Lets see if start up repair will work.

Hit F8 and select System Recovery then select Start Up Repair.

#7 RadioDoug

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Posted 05 January 2012 - 11:32 PM

No, everything was preloaded; bought from a local shop that is no longer in business. I know, that stinks.

Tried running start up repair; window came up: "Startup Repair cannot repair this computer automatically" asking to send info to Microsoft.

#8 cryptodan

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Posted 05 January 2012 - 11:34 PM

Did it generate a log?

#9 RadioDoug

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Posted 05 January 2012 - 11:38 PM

yes:

Problem Signature:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200950
Problem Signature 05: AutoFailover
Problem Signature 06: 14
Problem Signature 07: NoRootCause
OS Version 6.1.7600.2.0.0.256.1
Locale ID: 1033

#10 Elise

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Posted 07 January 2012 - 08:49 AM

Hello, lets have a look at the Master Boot Record first.

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Press Tool at the top
  • Choose Open Terminal
  • Type the following and press enter:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

  • Press Enter
  • After it has finished a file will be located on your USB drive named mbr.bin
  • Remove the USB drive and insert it back in your working computer and navigate to mbr.bin, zip it up and attach it to your next reply.

This will allow me to have a look at the MasterBootRecord of your drive and see if it is infected.

regards, Elise


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#11 RadioDoug

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Posted 07 January 2012 - 10:02 AM

I think I have downloaded GETxPUD as the icon appears on my desktop (this pc runs Vista). However, when I click on it and the wonderful Vista permission windows pops up, after clicking yes, nothing else appears to happen. Any advice appreciated.

Thanks,
Doug

#12 Elise

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Posted 07 January 2012 - 10:05 AM

What if you right click it and select Run as Administrator?
Do you see the new folder getting created on your desktop as also explained in the instructions?

regards, Elise


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#13 RadioDoug

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Posted 07 January 2012 - 10:17 AM

no, the permission window pops up; I click continue, but nothing else appears to happen.

#14 Elise

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Posted 07 January 2012 - 10:29 AM

Do you have any other computer you could use to create the CD?

regards, Elise


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#15 RadioDoug

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Posted 07 January 2012 - 10:32 AM

I have an older Xp desktop to try it on. I'll do that now.




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