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Rkill and Mbam not working - Please help


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#1 la_aich

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Posted 05 January 2012 - 03:01 PM

Hi,

My netbook running windows XP is infected with the System Check malware. I tried following online guides by booting into safe mode with networking and applying TDSS.exe, RKill (different file names, from USB etc.). It seems like it did something, but then everytime I tried running MBAM (different names, from USB), it would be blocked by the malware. I am not sure where to go from here besides doing a clean install of XP after using GParted to pull my files out. Please help!

I also tried Super Anti-Spyware and that finds some trojans but after removing those, MBAM still does not work.

Edited by la_aich, 05 January 2012 - 03:06 PM.


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#2 Broni

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Posted 05 January 2012 - 09:18 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 la_aich

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Posted 06 January 2012 - 01:37 AM

Hi Broni - thanks for the reply. I ran steps 5 through 8 of the Prep. Guide and posted my results in "Virus, Trojan, Spyware, and Malware Removal Logs" under the title "RKill, MBAM, DDS and GMER not working". Unfortunately, nothing positive to report. I could not download dds.scr and the GMER install did not go through properly.

#4 Broni

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Posted 06 January 2012 - 10:56 AM

They'll help you out there.

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