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Desperately need help- Laptop keeps crashing!


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7 replies to this topic

#1 deadlysins

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Posted 05 January 2012 - 02:01 PM

Hey, I'm relatively crasp with computers, but I get the basics.
Recently i've been having serious crash issues, every time I turn the laptop on pretty much, it crashes.
The screen will go black, then white, then green, then red, and will cycle through colours, until I hold down the power to force it off.

I got a crash report:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 7f
BCP1: 00000000
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\010512-55676-01.dmp
C:\Users\-----\AppData\Local\Temp\WER-79217-0.sysdata.xml


I'm running windows 7 (home premium) on an Acer 8935G.

Can anyone help me out here? Thanks.
I'm Not Too Good At Advise, May I Offer You A Sarcastic Comment? (:

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#2 Allan

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Posted 05 January 2012 - 02:15 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 LucheLibre

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Posted 05 January 2012 - 02:23 PM

Follow only the Memtest portion of this guide.


Use MemTest86+ and your HDD brand's diagnostic tool to test for failure.

  • MemTest86+
    • Download the ISO and burn it to a blank CD. Instructions
    • Boot from CD. If necessary, adjust your BIOS settings to boot from the DVD/CD drive first.
    • Memtest is designed to repeat its test continuously. It is recommended that you allow the program to complete several 'passes' before declaring your memory error-free.
      • These tests are very lengthy. It is recommended to run Memtest86+ overnight.
    • If Memtest finds an error, it will list it in red. There is no need to continue the test if an error is found.
    • After several clean passes (or an error) Press Esc to stop the test and reboot.
    • Report the results in your next reply.
  • HDD Diagnostics
    • Click the Start Orb and type in "device manager." In the search results, double-click device manager.
    • Double-click Disk Drives. The first drive listed is most likely the one you want to test.
    • Take note of its manufacturer (Samsung, Western Digital (WD), Seagate (ST), Toshiba, etc.)
      • If are still uncertain about your hard drive's manufacturer, include what you see there in your next reply and await further instructions.
    • Download the appropriate diagnostic tool from here.
      • Some tools can be installed and run from within Windows, others will need to be burned to CD and booted from. Instructions
      • If you do not see your manufacturer listed, or are confused or overwhelmed (this is perfectly OK), use SeaTools for Windows. If Windows is highly unstable or won't boot, use SeaTools for DOS.
    • Direct the program to perform the most comprehensive test it has available.
    • Report the results in your next reply.

Edited by LucheLibre, 05 January 2012 - 02:40 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#4 deadlysins

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Posted 05 January 2012 - 03:57 PM

==================================================
Dump File : 010512-55676-01.dmp
Crash Time : 05/01/2012 18:42:10
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : atipmdag.sys
Caused By Address : atipmdag.sys+2bbe59
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 8.01.01.934
Processor : 32-bit
Crash Address : ntkrnlpa.exe+3f07b
Stack Address 1 : atipmdag.sys+2bbe59
Stack Address 2 : atipmdag.sys+2bb305
Stack Address 3 : atipmdag.sys+1bfdc1
Computer Name :
Full Path : C:\Windows\Minidump\010512-55676-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 150,072
==================================================

==================================================
Dump File : 010112-28641-01.dmp
Crash Time : 01/01/2012 15:48:06
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : atipmdag.sys
Caused By Address : atipmdag.sys+2bbe59
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 8.01.01.934
Processor : 32-bit
Crash Address : ntkrnlpa.exe+3f07b
Stack Address 1 : atipmdag.sys+2bbe59
Stack Address 2 : atipmdag.sys+2bb305
Stack Address 3 : atipmdag.sys+1bfdc1
Computer Name :
Full Path : C:\Windows\Minidump\010112-28641-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 145,912
==================================================

==================================================
Dump File : 121411-25240-01.dmp
Crash Time : 14/12/2011 18:37:47
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : atipmdag.sys
Caused By Address : atipmdag.sys+2bbe59
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 8.01.01.934
Processor : 32-bit
Crash Address : ntkrnlpa.exe+3f05b
Stack Address 1 : atipmdag.sys+2bbe59
Stack Address 2 : atipmdag.sys+2bb305
Stack Address 3 : atipmdag.sys+1bfdc1
Computer Name :
Full Path : C:\Windows\Minidump\121411-25240-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 145,912
==================================================

==================================================
Dump File : 111311-33774-01.dmp
Crash Time : 13/11/2011 16:08:32
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : atipmdag.sys
Caused By Address : atipmdag.sys+2bbe59
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 8.01.01.934
Processor : 32-bit
Crash Address : ntkrnlpa.exe+3f05b
Stack Address 1 : atipmdag.sys+2bbe59
Stack Address 2 : atipmdag.sys+2bb305
Stack Address 3 : atipmdag.sys+1bfdc1
Computer Name :
Full Path : C:\Windows\Minidump\111311-33774-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 145,912
==================================================

==================================================
Dump File : 101811-24741-01.dmp
Crash Time : 18/10/2011 09:36:29
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+77e1a
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+77e1a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101811-24741-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
==================================================

==================================================
Dump File : 101411-24367-01.dmp
Crash Time : 14/10/2011 20:27:48
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : atipmdag.sys
Caused By Address : atipmdag.sys+2bbe59
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 8.01.01.934
Processor : 32-bit
Crash Address : ntkrnlpa.exe+3f05b
Stack Address 1 : atipmdag.sys+2bbe59
Stack Address 2 : atipmdag.sys+2bb305
Stack Address 3 : atipmdag.sys+1bfdc1
Computer Name :
Full Path : C:\Windows\Minidump\101411-24367-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 145,928
==================================================

==================================================
Dump File : 091911-28017-01.dmp
Crash Time : 19/09/2011 19:26:38
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+3f05b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+3f05b
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091911-28017-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
==================================================


Thats the results from the BlueScreenView!
Thanks!
I'm Not Too Good At Advise, May I Offer You A Sarcastic Comment? (:

#5 deadlysins

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Posted 07 January 2012 - 10:31 AM

Anyone?

It's really annoying. Hopefully it isnt a hardware problem.
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#6 hamluis

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Posted 07 January 2012 - 01:13 PM

Completely...uninstall the ATI drivers (via Device Manager), then uninstall all ATI/Catalyst software via Add/Remove Programs.

Reboot, reinstall the same drivers from either the disk containing drivers...or download the drivers from the website of the system manufacturer.

Louis

#7 deadlysins

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Posted 08 January 2012 - 05:51 AM

I completely uninstalled the ATI drivers and catalyst software, and then rebooted.
But now I have a worse problem. When the laptop loads, All I can see is my desktop wallpaper. (ie: no taskbar, no desktop icons, just the wallpaper)
Pressing control, alt, delete caused the screen to go black, and pressing escape brings the desktop wallpaper back. All the sounds the computer makes still occur.

I'm currently running in safe mode to write this. In safe mode I can see the desktop just fine...
This laptop has "switchable graphics"- Meaning it has an ATI card and an intel chipset.
Could that be something to do with it?

Please help me out asap, as now i am completely lost.
Thanks.
I'm Not Too Good At Advise, May I Offer You A Sarcastic Comment? (:

#8 Allan

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Posted 08 January 2012 - 08:12 AM

In safe mode, try to reinstall the ATI driver (get it from the website of your laptop manufacturer)




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