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This is wrecking my computer. Help needed!


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39 replies to this topic

#1 Ted12110

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Posted 05 January 2012 - 01:28 PM

I just did a full scan, and the first virus was unchecked so I didn't fix it. Any help is greatly appreciated

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 912010502

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

1/5/2012 1:21:23 PM
mbam-log-2012-01-05 (13-21-20).txt

Scan type: Full scan (C:\|)
Objects scanned: 534008
Time elapsed: 1 hour(s), 28 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\system volume information\systemrestore\frstaging\Windows\assembly\temp\kwrd.dll (PUP.BitMiner) -> No action taken.
c:\Users\Erina\AppData\Local\Temp\xcrnemoswa.exe (Trojan.Agent) -> No action taken.

Edited by Budapest, 05 January 2012 - 05:07 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~Budapest


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#2 Broni

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Posted 05 January 2012 - 09:37 PM

Re-run MBAM, fix ALL issues and post new log.

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#3 Ted12110

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Posted 06 January 2012 - 01:17 AM

Re-run MBAM, fix ALL issues and post new log.


Should I also fix the item that was unchecked? It said something like System Restore in it.

#4 Broni

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Posted 06 January 2012 - 01:20 AM

Yes.

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#5 Ted12110

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Posted 06 January 2012 - 01:48 AM

Yes.

I'm doing a full scan with an updated version of malwarebytes. As soon as its done, I'll post the results here.

#6 Ted12110

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Posted 06 January 2012 - 03:09 AM

Here are the new log results. Both of these viruses are Unchecked in malwarebytes. May I go ahead and delete them?





Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.06.02

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Erina :: FIREBOLTGODDESS [administrator]

Protection: Disabled

1/6/2012 1:19:41 AM
mbam-log-2012-01-06 (03-02-13).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 525122
Time elapsed: 1 hour(s), 40 minute(s), 25 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\System Volume Information\SystemRestore\FRStaging\Windows\assembly\temp\kwrd.dll (PUP.BitMiner) -> No action taken.
C:\Windows\assembly\temp\kwrd.dll (PUP.BitMiner) -> No action taken.

(end)

#7 Broni

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Posted 06 January 2012 - 11:00 AM

Yes, this is what I want you to do.
Post new MBAM log afterwards.

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#8 Ted12110

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Posted 07 January 2012 - 03:05 AM

Yes, this is what I want you to do.
Post new MBAM log afterwards.

This is the new log. Looks like I still have something infected.



Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.06.03

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Erina :: FIREBOLTGODDESS [administrator]

Protection: Disabled

1/7/2012 1:27:41 AM
mbam-log-2012-01-07 (03-04-34).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 526616
Time elapsed: 1 hour(s), 35 minute(s), 31 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Qoobox\Quarantine\C\Windows\assembly\temp\kwrd.dll.vir (PUP.BitMiner) -> No action taken.

(end)

#9 Broni

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Posted 07 January 2012 - 11:44 AM

It still says "No action taken".
Re-run MBAM, fix ALL issues and post new log.

I also see you ran Combofix, which you should never do on your own.

What are the actual computer issues at this moment?

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#10 Ted12110

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Posted 08 January 2012 - 10:34 AM

It still says "No action taken".
Re-run MBAM, fix ALL issues and post new log.

I also see you ran Combofix, which you should never do on your own.

What are the actual computer issues at this moment?


Here is the latest log. No problems that I'm aware of.






Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4315

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

7/15/2010 5:16:53 AM
mbam-log-2010-07-15 (05-16-53).txt

Scan type: Quick scan
Objects scanned: 126661
Time elapsed: 2 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 Broni

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Posted 08 January 2012 - 12:23 PM

OK, let's run couple more checks....

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

========================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#12 Ted12110

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Posted 09 January 2012 - 08:33 AM

OK, let's run couple more checks....

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

========================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.




Farbar Service Scanner
Ran by Erina (administrator) on 09-01-2012 at 08:32:15
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open MpsSvc registry key. The service key does not exist.

mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.


Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

#13 Ted12110

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Posted 09 January 2012 - 08:39 AM

aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-09 08:33:46
-----------------------------
08:33:46.407 OS Version: Windows x64 6.1.7601 Service Pack 1
08:33:46.407 Number of processors: 4 586 0x2502
08:33:46.408 ComputerName: FIREBOLTGODDESS UserName: Erina
08:33:47.420 Initialize success
08:36:20.846 AVAST engine defs: 12010900
08:39:04.601 The log file has been saved successfully to "C:\Users\Erina\Desktop\aswMBR.txt"

#14 Broni

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Posted 09 January 2012 - 10:51 AM

Download Bootkit Remover to your Desktop.

  • Unzip downloaded file to your Desktop.
  • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL+C
  • Open a Notepad and press CTRL+V
  • Post the output back here.

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#15 Ted12110

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Posted 11 January 2012 - 12:55 PM

Download Bootkit Remover to your Desktop.

  • Unzip downloaded file to your Desktop.
  • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL+C
  • Open a Notepad and press CTRL+V
  • Post the output back here.



Bootkit Remover
© 2009 Esage Lab
www.esagelab.com

Program version: 1.2.0.1
OS Version: Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601)
, 64-bit

System volume is \\.\C:
\\.\C: -> \\.\PhysicalDrive0 at offset 0x00000003`32d00000
Boot sector MD5 is: 0ec6b2481fc707d1e901dc2a875f2826

Size Device Name MBR Status
--------------------------------------------
298 GB \\.\PhysicalDrive0 OK (DOS/Win32 Boot code found)


Done;
Press any key to quit...




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