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AV Security 2012 showing on the programs list


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7 replies to this topic

#1 mystal

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Posted 05 January 2012 - 11:18 AM

The computer had BNK.Win32.Keylogger.gen 2012 on, I got some help here forum post and was able to remove it and the computer seems to be acting fine now. I noticed on the programs list AV Security 2012 was showing, so I googled it and found out it was also malware. The search led me to a another place on bleeping computer that tells how to remove it. In this instance, now that the computer seems all right otherwise - what do I do?

thanks,

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#2 boopme

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Posted 09 January 2012 - 10:01 AM

Hello,let's make sure there is no malware running.

Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.




Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log have a name like: TDSSKiller.Version_Date_Time_log.txt.



If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. [color=green]In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer

Edited by boopme, 09 January 2012 - 10:03 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 mystal

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Posted 11 January 2012 - 10:19 PM

First of all, thanks so much for the reply and your time. I was able to run rkill, mbam came back with no infections and so did TDSSKiller. Should I still post logs of the scans? Edited to add - I am not normally a windows user (I'm helping my friend with her machine), how does one navigate to the root file where the TDSS log is found?

Edited by mystal, 11 January 2012 - 10:25 PM.


#4 boopme

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Posted 11 January 2012 - 10:41 PM

If all were clean then no need.
Is this XP or another?

A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.

So go to C: Drive
TDSSKiller
Find similar file
.2.2.0_20.12.2009_15.31.43_log.txt
).


Or simply
C:\TDSSKiller.~~~`~~log.txt

Edited by boopme, 11 January 2012 - 10:46 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 mystal

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Posted 12 January 2012 - 03:00 PM

Again, thanks :)

This is Windows 7 (64bit). I haven't used windows since xp service pack 2, so things have changed a bit!

I've posted the TDSS log My link

Edited by mystal, 12 January 2012 - 03:20 PM.


#6 boopme

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Posted 12 January 2012 - 04:26 PM

Hello,Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic also.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 mystal

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Posted 15 January 2012 - 05:50 PM

I've posted the DDS log DDS log but I need to figure out how to zip up the one named attach. I apologize for being so clumsy with windows.
EDIT - all zipped and posted, ut was easier than I thought

Edited by mystal, 15 January 2012 - 06:05 PM.


#8 boopme

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Posted 15 January 2012 - 08:57 PM

Thank you. I combined your posts into one.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 5 days and ALL logs are amswered.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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