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Failed Attempt to Remove Security Sphere 2012


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8 replies to this topic

#1 filmcynic

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Posted 05 January 2012 - 10:39 AM

Hi,

I have used these forums in the past to great success. I don't remember my old username from years ago so I appear to be a new user.

A computer of mine has the Security Sphere 2012 infection and my attempt to use the guide is a failure. I have downloaded both the TDSSKiller and RKill but when I go to run them I'm prompted with a screen asking what program to run them through. This is the case with anything I attempt to open on the computer. I am unsure what to do at this point. Can you help?

Thanks
filmcynic

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#2 Broni

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Posted 05 January 2012 - 09:39 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 filmcynic

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Posted 06 January 2012 - 10:32 AM

I am supposed to post a log but I can not create any log because I can not launch any executable file on my computer. The Security Sphere 2012 has it so everything pops up as being infected.

Actually, first when you try to launch a file or program it pops up the window asking what program I'd like to try to open that file/program with. But none of those work and then it either says the file could not be accessed or could not be found or that it is infected.

I have tried basic EXE file association fixes but they too require a file or program to be opened. Please help if there's any earlier step I can do to at least get to the first steps.

Thank you,

thefilmcynic

#4 Broni

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Posted 06 January 2012 - 11:34 AM

Did you try this guide?
http://www.bleepingcomputer.com/virus-removal/remove-security-sphere-2012

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#5 filmcynic

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Posted 06 January 2012 - 01:06 PM

Yes, that was the first guide I tried, but again I was able to download things onto the desktop but then could not execute any of those files/programs to even get started.

#6 filmcynic

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Posted 06 January 2012 - 01:18 PM

I just figured out how to get these files/programs to execute properly, though the fix I tried didn't work. I'm now just renaming everything "iexplore.exe" so they can open and run. I'll see how far I can get with this now.

#7 filmcynic

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Posted 06 January 2012 - 08:55 PM

Okay the Security Sphere stuff is gone but I still have some trojan stuff so I've posted my scan logs in the other topic. Thanks.

#8 filmcynic

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Posted 09 January 2012 - 10:11 AM

Is there anyone who can check my log regarding that trojan stuff to see if I'm okay now?

#9 Budapest

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Posted 09 January 2012 - 05:49 PM

Please be patient. There are over 160 unanswered topics in this forum at present and the current average wait time to receive help is 5-6 days.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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