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slow,program crashes,etc.


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5 replies to this topic

#1 dorilee73

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Posted 05 January 2012 - 07:37 AM

hello,i this is what is running on my computer do i need all these things.

Mod Edit: Removed HJT log data, since that is malware tool and we do not use malware tools...to troubleshoot system/Windows issues ~ Hamluis.

Edited by hamluis, 06 January 2012 - 08:39 AM.
Moved from XP to Am i Infected.


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#2 hamluis

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Posted 05 January 2012 - 07:55 AM

Please provide basic details on....system manufacturer and model, when problems began, onscreen error messages, etc. We need data to work with before anyone can sensibly submit suggestions/opinions.

Slow Computer-browser Check Here First; It May Not Be Malware - http://www.bleepingcomputer.com/forums/topic87058.html

Louis

#3 Allan

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Posted 05 January 2012 - 07:56 AM

While I understand why the hjt log was removed, there is now no useful information in your post. Please describe EXACTLY what your problem is, when it started, what led up to it, and tell us something about your system.

#4 dorilee73

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Posted 06 January 2012 - 07:17 AM

While i don't understand why my post was edited. I was trying to show what was running on my computer. I will explain what is happening,my computer is pretty slow and in an attempt to remove viruses in the past, which i may or may not still have, i think i must have screwed something up, because when i try to play a game my computer freezes and adobe crashes. I have tried reinstalling adobe but it hasn't helped.I am running on a dell windows xp home edition.Also i usually use mozilla fire fox.

Edited by dorilee73, 06 January 2012 - 04:27 PM.


#5 Allan

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Posted 06 January 2012 - 08:01 AM

1) You should post in the Am I Infected forum
2) Please use punctuation. You want to make your posts easy for us to read so we can help you

#6 boopme

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Posted 06 January 2012 - 05:06 PM

Hello,
Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1 <<<== Use this one first.

Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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