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laptop semi-hosed from email hoax


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11 replies to this topic

#1 bap1

bap1

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Posted 04 January 2012 - 08:41 PM

running Vista Home Premium 32-bit

neighbor opened an American Airlines email hoax a couple weeks ago, and since then clicking on the desktop icons shows a popup 'no app associated...' TaskMgr behaves the same - I wanted to look at what was using so much CPU, but wasn't able to view.

Brought it up in SafeMode with the same result.

From Start/Run/Notepad, it opens a file named notepad.exe in what looks like the real notepad, I can read some things in the file like 'Microsoft' but mostly the file is odd characters and punctuation.

When he clicked on the link inside the email, he believes it created a desktop icon labeled AVG 2011. He may have bypassed some virus alert during this event, but he's not sure.

AVG and Advanced System Care were previously installed on this laptop, and are relatively current. WindowsUpdate is set to auto.

I've done the following so far:
1 - Tried to uninstall AVG2011 - no response at Add/Remove Programs
2 - Booted from AVG Rescue Disk, scanned and found 382 problems and 2 errors. Renamed all the associated files.
3 - Right-cicked on the AdvSysCare icon, RunAsAdmin, runs ok. Cleaned Malware, Junk files, Cookies, Disk error, etc. and rebooted.

Double-clicking desktop icons still gets the 'app not associated...' popup.

I need help to identify what else needs to be done to get the system back to its previous state. Altho it does connect to the network, I'm leaving it disconnected for now.

Thanks for your help - looking at other posts, I'm glad this site was recommended to me.

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#2 boopme

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Posted 08 January 2012 - 06:38 PM

Hello.. Is this the exact message?
'app not associated...' popup.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1 <<<== Use this one first.

Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 bap1

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Posted 08 January 2012 - 10:54 PM

While waiting for a response, I've run a few things over the past few days, so I can get programs to open now, but almost all require me to select 'Allow' from a UAC popup.

I still cannot uninstall AVG 2011 - in Add/Remove programs, it's there to select but when I picked uninstall, nothing happens.


Malwarebytes on 1/6 - log below. I cleaned up the items it found.
----
Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2011.12.24.05

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
charlie :: CHARLIE-PC [administrator]

Protection: Enabled

1/6/2012 4:40:49 PM
mbam-log-2012-01-06 (16-40-49).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 173562
Time elapsed: 18 minute(s), 57 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 1
HKCR\.exe\shell\open\command| (Hijack.ExeFile) -> Data: "C:\Users\charlie\AppData\Local\xuw.exe" -a "%1" %* -> Quarantined and deleted successfully.

Registry Data Items Detected: 1
HKCR\.exe| (PUM.HijackExefiles) -> Bad: (6r) Good: (exefile) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

----

logs from tonite's request:

MiniToolBox by Farbar
Ran by charlie (administrator) on 08-01-2012 at 22:00:22
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR5B91 Wireless Network Adapter = Wireless Network Connection (Connected)
Generic Marvell Yukon 88E8071 based Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : charlie-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B91 Wireless Network Adapter
Physical Address. . . . . . . . . : 00-23-4D-26-CD-EC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.10.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, January 08, 2012 9:46:47 PM
Lease Expires . . . . . . . . . . : Sunday, January 15, 2012 9:59:15 PM
Default Gateway . . . . . . . . . : 192.168.10.1
DHCP Server . . . . . . . . . . . : 192.168.10.1
DNS Servers . . . . . . . . . . . : 192.168.10.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Generic Marvell Yukon 88E8071 based Ethernet Controller
Physical Address. . . . . . . . . : 00-1D-72-CE-5D-5C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.10.1

Name: google.com
Addresses: 74.125.113.103
74.125.113.147
74.125.113.106
74.125.113.105
74.125.113.99
74.125.113.104



Pinging google.com [74.125.113.104] with 32 bytes of data:

Reply from 74.125.113.104: bytes=32 time=35ms TTL=51

Reply from 74.125.113.104: bytes=32 time=170ms TTL=51



Ping statistics for 74.125.113.104:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 35ms, Maximum = 170ms, Average = 102ms

Server: UnKnown
Address: 192.168.10.1

Name: yahoo.com
Addresses: 98.139.180.149
209.191.122.70
72.30.2.43
98.137.149.56



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=83ms TTL=51

Reply from 209.191.122.70: bytes=32 time=96ms TTL=52



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 83ms, Maximum = 96ms, Average = 89ms

Server: UnKnown
Address: 192.168.10.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time=10ms TTL=128

Reply from 127.0.0.1: bytes=32 time=3ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 3ms, Maximum = 10ms, Average = 6ms

===========================================================================
Interface List
11 ...00 23 4d 26 cd ec ...... Atheros AR5B91 Wireless Network Adapter
10 ...00 1d 72 ce 5d 5c ...... Generic Marvell Yukon 88E8071 based Ethernet Controller
1 ........................... Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.10.1 192.168.10.107 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.10.0 255.255.255.0 On-link 192.168.10.107 281
192.168.10.107 255.255.255.255 On-link 192.168.10.107 281
192.168.10.255 255.255.255.255 On-link 192.168.10.107 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.10.107 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.10.107 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [147456] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/08/2012 09:44:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/08/2012 09:44:19 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.1_none_e163563597edeada.manifest.

Error: (01/08/2012 09:44:19 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.1_none_e163563597edeada.manifest.

Error: (01/08/2012 09:36:57 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.1_none_e163563597edeada.manifest.

Error: (01/08/2012 09:36:57 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.1_none_e163563597edeada.manifest.

Error: (01/08/2012 09:35:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/06/2012 10:05:20 PM) (Source: Perflib) (User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

Error: (01/06/2012 09:40:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.1_none_e163563597edeada.manifest.

Error: (01/06/2012 09:40:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.1_none_e163563597edeada.manifest.

Error: (01/06/2012 09:39:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (01/08/2012 09:45:49 PM) (Source: Service Control Manager) (User: )
Description: Windows Media Player Network Sharing Service%%1053

Error: (01/08/2012 09:45:49 PM) (Source: Service Control Manager) (User: )
Description: 30000Windows Media Player Network Sharing Service

Error: (01/08/2012 09:44:25 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (01/08/2012 09:43:53 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: SYSTEM)
Description: C:\Windows\system32\athihvs.dll126

Error: (01/08/2012 09:35:11 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (01/08/2012 09:34:42 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: SYSTEM)
Description: C:\Windows\system32\athihvs.dll126

Error: (01/06/2012 09:39:57 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (01/06/2012 09:39:33 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: SYSTEM)
Description: C:\Windows\system32\athihvs.dll126

Error: (01/06/2012 09:12:14 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (01/06/2012 09:11:38 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: SYSTEM)
Description: C:\Windows\system32\athihvs.dll126


Microsoft Office Sessions:
=========================
Error: (06/25/2010 06:47:08 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6500.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 24077 seconds with 60 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
ABBYY FineReader 6.0 Sprint (Version: 6.00.1395.4512)
Acer Arcade Deluxe (Version: 2.0.5225)
Acer Assist
Acer eDataSecurity Management (Version: 3.0.3062)
Acer Empowering Technology (Version: 3.0.3006)
Acer ePower Management (Version: 3.0.3012)
Acer eRecovery Management (Version: 3.0.3013)
Acer eSettings Management (Version: 3.0.3007)
Acer GridVista (Version: 2.72.317)
Acer Mobility Center Plug-In (Version: 3.0.3000)
Acer Registration
Acer ScreenSaver (Version: 1.11.0805)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader 8.3.1 (Version: 8.3.1)
Advanced Registry Optimizer (Version: 6.0)
Advanced SystemCare 5 (Version: 5.0.0)
Agere Systems HDA Modem
Apple Application Support (Version: 1.1.0)
Apple Mobile Device Support (Version: 2.1.2.7)
Apple Software Update (Version: 2.1.3.127)
AVG 2011 (Version: 10.0.1416)
AVG 2011 (Version: 10.0.2109)
Bing Bar (Version: 7.0.614.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Bonjour (Version: 1.0.106)
BufferChm (Version: 120.0.194.000)
Copy (Version: 120.0.194.000)
D3DX10 (Version: 15.4.2368.0902)
Destination Component (Version: 110.0.0.0)
DeviceDiscovery (Version: 120.0.194.000)
DJ_AIO_05_F4400_Software_Min (Version: 120.0.235.000)
Epson Copy Utility 3.5 (Version: 3.5.0.0)
Epson Event Manager (Version: 2.30.01)
EPSON Perfection V500 Photo Scanner Driver Update
EPSON Perfection V500P User's Guide
EPSON Scan
EuroTalk Talk Now! (Version: 2.2.5.1)
F4400 (Version: 120.0.235.000)
File Type Assistant
Google Desktop (Version: 5.9.1005.12335)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2318.1946)
Google Update Helper (Version: 1.3.21.79)
GPBaseService2 (Version: 130.0.371.000)
HiJackThis (Version: 1.0.0)
HP Customer Participation Program 12.0 (Version: 12.0)
HP Deskjet F4400 All-In-One Driver Software 12.0 Rel .5 (Version: 12.0)
HP Imaging Device Functions 12.0 (Version: 12.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.003.001.001)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 120.0.150.000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 120.0.194.000)
Incomedia WebSite X5 Smart
Intel® Graphics Media Accelerator Driver
IObit Malware Fighter (Version: 1.0)
IObit Toolbar v4.9 (Version: 4.9)
Itibiti RTC (Version: 0.0.1)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Junk Mail filter update (Version: 15.4.3502.0922)
Launch Manager
LightScribe 1.4.142.1 (Version: 1.4.142.1)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
MarketResearch (Version: 120.0.226.000)
Marvell Miniport Driver (Version: 10.55.3.3)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.05.0818)
MSVCRT (Version: 15.4.2862.0708)
MSVCSetup (Version: 1.00.0000)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NTI Media Maker 8 (Version: 8.0.2.6322)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenOffice.org 3.1 (Version: 3.1.9399)
Orion (Version: 2.0.1)
PhotoNow! (Version: 1.1.4619)
PowerDirector (Version: 6.5.2713)
QuickTime (Version: 7.65.17.80)
Realtek High Definition Audio Driver (Version: 6.0.1.5643)
Realtek USB 2.0 Card Reader (Version: )
Scan (Version: 12.0.0.0)
Segoe UI (Version: 15.4.2271.0615)
Send from PC to TV (Version: 0.7.4)
Shop for HP Supplies (Version: 12)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 130.0.373.000)
Status (Version: 120.0.194.000)
Synaptics Pointing Device Driver (Version: 11.1.4.0)
Toolbox (Version: 120.0.194.000)
TrayApp (Version: 120.0.194.000)
VC 9.0 Runtime (Version: 1.0.0)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
WebReg (Version: 120.0.194.000)
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Yahoo! Toolbar

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 61%
Total physical RAM: 1976.12 MB
Available physical RAM: 759.18 MB
Total Pagefile: 4201.52 MB
Available Pagefile: 2639.41 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.2 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:69.65 GB) (Free:22.23 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:69.64 GB) (Free:69.37 GB) NTFS

========================= Users: ========================================

User accounts for \\CHARLIE-PC

Administrator bap charlie
Guest

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

----

rkill

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 01/08/2012 at 22:15:05.
Operating System: Windows Vista ™ Home Premium


Processes terminated by Rkill or while it was running:

C:\Users\charlie\AppData\Local\Temp\RtkBtMnt.exe


Rkill completed on 01/08/2012 at 22:15:21.

----

Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.09.02

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
charlie :: CHARLIE-PC [administrator]

Protection: Enabled

1/8/2012 10:17:17 PM
mbam-log-2012-01-08 (22-17-17).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 195232
Time elapsed: 7 minute(s), 30 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Users\bap\AppData\Local\Temp\ICReinstall\cnet2_radix_installer_trial_zip.exe (PUP.CNET.Adware.Bundle) -> Quarantined and deleted successfully.
C:\Users\bap\AppData\Local\Temp\ICReinstall\cnet2_rt60ln90_exe.exe (PUP.CNET.Adware.Bundle) -> Quarantined and deleted successfully.

(end)

----


I rebooted after MBAM as requested.

I've noticed every time logging into the laptop, there is a popup from the system tray saying 'a process is trying to change your search provider...'

Thanks for the help.

#4 bap1

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Posted 10 January 2012 - 07:26 AM

Based on the logs provided, what should I do next? Thanks.

#5 boopme

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Posted 10 January 2012 - 05:05 PM

We'll run a last scan for malware. We also need to Update to Adobe Reader X (10.1.0)
Note UN check the box so you do not install the toolbar,unless you really want it..

Free! Google Toolbar search Google from any web page, block pop-ups

Yes, install Google Toolbar - optional

<><><><><<><>>>

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.


How is it running now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 bap1

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Posted 10 January 2012 - 09:55 PM

Acrobat 10x installed, extremely slow process however. In general the laptop just drags.

The results from ESET, 4 threats found:

C:\Program Files\Application Updater\ApplicationUpdater.exe probably a variant of Win32/Adware.Toolbar.Dealio application
C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe a variant of Win32/Adware.Toolbar.Dealio application
C:\Users\charlie\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\17\24432f51-1b6edd2e a variant of Java/TrojanDownloader.OpenConnection.MU trojan
Operating memory a variant of Win32/Adware.Toolbar.Dealio application

As I've said in the previous posts, something odd is going on with AVG 2011 - I am unable to uninstall it. My neighbor believes something happened with it during the initial hack attack. When I click uninstall, the expected popup now shows up '?need OK to continue', but then the clock just changes back to the pointer.

Pls advise re next steps. Thanks for the help.

#7 boopme

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Posted 10 January 2012 - 10:52 PM

Have you tried reinstalling it,rebooting and uninstalling it?

Or try using AppRemover
Tutorial

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#8 bap1

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Posted 10 January 2012 - 11:35 PM

AppRemover did the trick. Now installing AVG2012 after a reboot.

What about the ESET findings? How do I deal with those?

Thanks

#9 boopme

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Posted 10 January 2012 - 11:45 PM

Remove them, you may have to rerun it
7.Under scan settings, check and check Remove found threats

Do you pay for the AVG?? If not I would recommend either free
[*]Avira Antivir
[*]Avast Free
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 bap1

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Posted 10 January 2012 - 11:57 PM

OK, I had that checked last time, but didn't see any indication at the end that the threats had been removed. Running it again just to make sure it's all cleared up.

Appreciate the help. Will look into those two options you recommend.

If ESET is clear this time, then I guess I'm good. Will post later either way.

#11 bap1

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Posted 11 January 2012 - 06:17 AM

Ran ESET, this time the threats were clearly quarantined and removed. Ran a third time, all is clear. And malwarebytes is also good. I certainly appreciate all the help.

#12 boopme

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Posted 11 January 2012 - 10:52 AM

Your welcome bap!! If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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