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System Fix Virus


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7 replies to this topic

#1 ther3

ther3

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Posted 04 January 2012 - 05:25 PM

Hi, I was wondering if someone could possibly help me in dealing with the effects of the System Fix virus on my computer. I no longer have a System Fix shortcut on my desktop and no longer receives the pop-ups. However, I am now unable to use Internet Explorer unless I type in a website address into Microsoft Word and right click on the link. I also sometimes get redirected to random sites from Google and random sounds are coming from my computer, but I have no idea where they are coming from!
I would be extremely grateful for any help.
Thanks!

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#2 Broni

Broni

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Posted 04 January 2012 - 06:53 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 ther3

ther3
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Posted 07 January 2012 - 03:48 PM

Hi, thanks very much for the quick reply and your help. Please find below the logs of the checks you asked me to carry out:

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is disabled!)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
McAfee Security Scan Plus
McAfee SecurityCenter
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 20
Out of date Java installed!
Adobe Flash Player 11.0.1.152
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````




Farbar Service Scanner
Ran by Rachel (administrator) on 07-01-2012 at 14:21:54
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll
[2009-07-14 00:09] - [2009-07-14 01:41] - 0824832 ____A (Microsoft Corporation) AECAB449567D1846DAD63ECE49E893E3

C:\Windows\System32\bfe.dll
[2009-07-14 00:09] - [2009-07-14 01:40] - 0703488 ____A (Microsoft Corporation) 4992C609A6315671463E30F6512BC022

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2009-07-13 23:36] - [2009-07-14 01:41] - 0170496 ____A (Microsoft Corporation) 765A27C3279CE11D14CB9E4F5869FCA5

C:\Windows\System32\vssvc.exe
[2009-07-13 23:39] - [2009-07-14 01:39] - 1598976 ____A (Microsoft Corporation) 787898BF9FB6D7BD87A36E2D95C899BA

C:\Windows\System32\wscsvc.dll
[2011-02-10 10:17] - [2010-12-21 06:16] - 0097280 ____A (Microsoft Corporation) 8F9F3969933C02DA96EB0F84576DB43E

C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2009-07-14 00:36] - [2009-07-14 01:41] - 2418176 ____A (Microsoft Corporation) 38340204A2D0228F1E87740FC5E554A7

C:\Windows\System32\qmgr.dll
[2009-07-13 23:46] - [2009-07-14 01:41] - 0848384 ____A (Microsoft Corporation) 7F0C323FE3DA28AA4AA1BDA3F575707F

C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll
[2009-07-13 23:49] - [2009-07-14 01:40] - 0175104 ____A (Microsoft Corporation) 8C57411B66282C01533CB776F98AD384

C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****


MiniToolBox by Farbar
Ran by Rachel (administrator) on 07-01-2012 at 14:24:05
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR9285 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Rachel-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-1B-B1-45-09-BB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::14e3:5a76:79a1:7b4%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 07 January 2012 09:47:38
Lease Expires . . . . . . . . . . : 08 January 2012 14:13:11
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 419437489
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-23-84-C5-F0-4D-A2-91-53-7F
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : F0-4D-A2-91-53-7F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:10ed:ac4:a949:9745(Preferred)
Link-local IPv6 Address . . . . . : fe80::10ed:ac4:a949:9745%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: api.home
Address: 192.168.1.254

Name: google.com
Addresses: 209.85.147.103
209.85.147.99
209.85.147.106
209.85.147.104
209.85.147.105
209.85.147.147


Pinging google.com [209.85.147.103] with 32 bytes of data:
Reply from 209.85.147.103: bytes=32 time=40ms TTL=49
Reply from 209.85.147.103: bytes=32 time=16ms TTL=49

Ping statistics for 209.85.147.103:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 40ms, Average = 28ms
Server: api.home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 209.191.122.70
72.30.2.43
98.137.149.56
98.139.180.149


Pinging yahoo.com [98.137.149.56] with 32 bytes of data:
Reply from 98.137.149.56: bytes=32 time=192ms TTL=45
Reply from 98.137.149.56: bytes=32 time=193ms TTL=46

Ping statistics for 98.137.149.56:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 192ms, Maximum = 193ms, Average = 192ms
Server: api.home
Address: 192.168.1.254

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...00 1b b1 45 09 bb ......Atheros AR9285 802.11b/g/n WiFi Adapter
11...f0 4d a2 91 53 7f ......Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.70 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.70 281
192.168.1.70 255.255.255.255 On-link 192.168.1.70 281
192.168.1.255 255.255.255.255 On-link 192.168.1.70 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.70 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.70 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
14 58 ::/0 On-link
1 306 ::1/128 On-link
14 58 2001::/32 On-link
14 306 2001:0:5ef5:79fb:10ed:ac4:a949:9745/128
On-link
13 281 fe80::/64 On-link
14 306 fe80::/64 On-link
14 306 fe80::10ed:ac4:a949:9745/128
On-link
13 281 fe80::14e3:5a76:79a1:7b4/128
On-link
1 306 ff00::/8 On-link
14 306 ff00::/8 On-link
13 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/07/2012 01:42:39 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc100
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00080dca
Faulting process id: 0x19fc
Faulting application start time: 0xsvchost.exe0
Faulting application path: svchost.exe1
Faulting module path: svchost.exe2
Report Id: svchost.exe3

Error: (01/07/2012 01:42:29 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6304452

Error: (01/07/2012 01:42:29 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6304452

Error: (01/07/2012 01:42:29 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/07/2012 11:57:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4321

Error: (01/07/2012 11:57:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4321

Error: (01/07/2012 11:57:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/07/2012 11:57:27 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2371

Error: (01/07/2012 11:57:27 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2371

Error: (01/07/2012 11:57:27 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (01/07/2012 10:08:16 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume .

Error: (01/07/2012 09:49:11 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
JYgWtAYS

Error: (01/07/2012 09:48:43 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume .

Error: (01/07/2012 09:48:39 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%1053

Error: (01/07/2012 09:48:39 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.

Error: (01/07/2012 09:48:39 AM) (Source: DCOM) (User: )
Description: 1053WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (01/07/2012 09:47:23 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume .

Error: (01/05/2012 11:33:28 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume .

Error: (01/05/2012 11:19:22 PM) (Source: DCOM) (User: )
Description: {3A185DDE-E020-4985-A8F2-E27CDC4A0F3A}

Error: (01/05/2012 11:14:45 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
JYgWtAYS


Microsoft Office Sessions:
=========================
Error: (01/07/2012 01:42:39 PM) (Source: Application Error)(User: )
Description: svchost.exe6.1.7600.163854a5bc100unknown0.0.0.000000000c000000500080dca19fc01cccd326aab8675C:\Windows\SysWoW64\svchost.exeunknown7690a108-3935-11e1-a10c-f04da291537f

Error: (01/07/2012 01:42:29 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6304452

Error: (01/07/2012 01:42:29 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6304452

Error: (01/07/2012 01:42:29 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/07/2012 11:57:29 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4321

Error: (01/07/2012 11:57:29 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4321

Error: (01/07/2012 11:57:29 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/07/2012 11:57:27 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2371

Error: (01/07/2012 11:57:27 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2371

Error: (01/07/2012 11:57:27 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second


=========================== Installed Programs ============================

Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Photoshop Elements 8.0 (Version: 8.0)
Adobe Reader 9.1 (Version: 9.1.0)
Advanced Audio FX Engine (Version: 1.12.05)
Apple Application Support (Version: 1.5.0)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.2.120)
Ask Toolbar (Version: 1.14.0.0)
Bing Bar (Version: 7.0.609.0)
Bonjour (Version: 2.0.4.0)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software
Dell DataSafe Local Backup (Version: 9.4.40)
Dell DataSafe Online (Version: 1.2.0011)
Dell Dock (Version: 2.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Support Software) (Version: 2.5.09100)
Dell Touchpad (Version: 7.1107.101.209)
Dell Webcam Central (Version: 1.40.05)
DivX Setup (Version: 2.2.1.2)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.0.1710.2246)
Google Update Helper (Version: 1.2.183.39)
GoToAssist 8.0.0.514
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2202)
Intel® Rapid Storage Technology (Version: 9.6.4.1002)
iTunes (Version: 10.2.1.1)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 18 (64-bit) (Version: 6.0.180)
Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
Java™ 6 Update 20 (Version: 6.0.200)
Junk Mail filter update (Version: 15.4.3502.0922)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
LoJack Factory Installer (Version: 1.0.0)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
McAfee Security Scan Plus (Version: 2.0.181.2)
McAfee SecurityCenter (Version: 11.0.649)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.58299)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
OpenOffice.org 3.2 (Version: 3.2.9502)
Quickset64 (Version: 10.06.02)
QuickTime (Version: 7.69.80.9)
Realtek High Definition Audio Driver (Version: 6.0.1.6136)
Roxio Burn (Version: 1.01)
Skype Toolbars (Version: 1.0.4051)
Skype™ 4.2 (Version: 4.2.187)
Spotify (Version: 0.4.7)
The Sims™ 3 (Version: 1.0.631)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
VDownloader 2.10.509.2
Webroot SecureAnywhere (Version: 8.0.1.44)
WildTangent Games (Version: 1.0.0.71)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.00 beta 5 (64-bit) (Version: 4.00.5)

========================= Memory info: ===================================

Percentage of memory in use: 79%
Total physical RAM: 4058.36 MB
Available physical RAM: 849.82 MB
Total Pagefile: 8114.84 MB
Available Pagefile: 2383.95 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.25 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.01 GB) (Free:392.35 GB) NTFS
3 Drive q: (App Virt) (Fixed) (Total:6 GB) (Free:5.32 GB) App Virt AppFS

========================= Users: ========================================

User accounts for \\RACHEL-PC

Administrator Guest Rachel


**** End of log ****

Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.07.01

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
Rachel :: RACHEL-PC [administrator]

07/01/2012 14:33:40
mbam-log-2012-01-07 (14-33-40).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 191574
Time elapsed: 18 minute(s), 47 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-01-07 20:45:13
Windows 6.1.7600
Running: ezss62yp.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\ControlSet001\services\SharedAccess\Epoch@Epoch 35912
Reg HKLM\SYSTEM\ControlSet001\services\SharedAccess\Epoch2@Epoch 23458
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\Component Categories\{00021493-0000-0000-C000-000000000046}
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\Component Categories\{00021493-0000-0000-C000-000000000046}\Enum
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\Component Categories\{00021493-0000-0000-C000-000000000046}\Enum@Implementing 0x1C 0x00 0x00 0x00 ...
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\Component Categories\{00021494-0000-0000-C000-000000000046}
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\Component Categories\{00021494-0000-0000-C000-000000000046}\Enum
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\Component Categories\{00021494-0000-0000-C000-000000000046}\Enum@Implementing 0x1C 0x00 0x00 0x00 ...
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\ShellNew@Classes .bmp?.contact?.docx?.jnt?.library-ms?.lnk?.odg?.odp?.rar?.rtf?.txt?.zip?Briefcase?Folder?
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FolderTypes\{FBB3477E-C9E4-4B3B-A2BA-D3F5D3CD46F9}\TopViews\{82BA0782-5B7A-4569-B5D7-EC83085F08CC}@Version 6
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000000-6E41-4FD3-8538-502F5495E5FC}\iexplore@Count 10
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{25336920-03F9-11CF-8FD0-00AA00686F13}\iexplore@Count 37
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2933BF90-7B36-11D2-B20E-00C04F983E60}\iexplore@Count 196
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6BF52A52-394A-11D3-B153-00C04F79FAA6}\iexplore@Count 56
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}\iexplore@Count 1223
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}\iexplore@LoadTime 179
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9030D464-4C02-4ABF-8ECC-5164760863C6}\iexplore@Count 473
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9030D464-4C02-4ABF-8ECC-5164760863C6}\iexplore@LoadTime 54
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CFBFAE00-17A6-11D0-99CB-00C04FD64497}\iexplore@Count 10
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D2517915-48CE-4286-970F-921E881B8C5C}\iexplore@Count 257
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D27CDB6E-AE6D-11CF-96B8-444553540000}\iexplore@Count 11076
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DBC80044-A445-435B-BC74-9C25C1C588A9}\iexplore@Count 462
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DBC80044-A445-435B-BC74-9C25C1C588A9}\iexplore@LoadTime 144
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DFEAF541-F3E1-4C24-ACAC-99C30715084A}\iexplore@Count 93
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{ED8C108E-4349-11D2-91A4-00C04F7969E8}\iexplore@Count 216
Reg HKCU\Software\Microsoft\Windows\Windows Error Reporting@LastWatsonCabUploaded 0x50 0xAA 0x2B 0x60 ...
Reg HKCU\Software\Microsoft\Windows\Windows Error Reporting\Debug@StoreLocation C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_svchost.exe_d3d317239dff345682fbb491e33f11a424a9cac_2b866e22
Reg HKCU\Software\Microsoft\Windows\Windows Error Reporting\Debug\UIHandles@CheckingForSolutionDialog 0x76 0x06 0x04 0x00 ...
Reg HKCU\Software\Microsoft\Windows\Windows Error Reporting\Debug\UIHandles@RestartDialog 0x7E 0x03 0x11 0x00 ...
Reg HKCU\Software\Microsoft\Windows\Windows Error Reporting\Debug\UIHandles@RecoveryDialog 0x56 0x05 0x03 0x00 ...

---- Files - GMER 1.0.15 ----

File C:\Users\Rachel\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9XB1K6W3\navcancl[1] 0 bytes
File C:\Users\Rachel\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9XB1K6W3\errorPageStrings[1] 0 bytes

---- EOF - GMER 1.0.15 ----

#4 Broni

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Posted 07 January 2012 - 04:18 PM

I don't see much so far.

You have this error listed several time:

Error: (01/07/2012 09:48:43 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume .


1. Click Start, click Run, type chkdsk /f /r, and then click OK.
2. At the command prompt, type Y to let the disk scanner run when you restart the computer.
3. Restart the computer.
4. Chkdsk will run.

Let me know if anything has been fixed.

Then....

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#5 ther3

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Posted 08 January 2012 - 05:23 AM

Hi,
I ran Chksk. However, I am still unable to open internet explorer (other than through a word document)and I am unable to download new programmes such as Firefox or adobe reader or Google chrome. Also, I am still being redirected through Google searches.
Is there anything else I can try?
Thanks so much for your help so far!!

#6 Broni

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Posted 08 January 2012 - 12:06 PM

I still need aswMBR log.

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#7 ther3

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Posted 09 January 2012 - 05:06 PM

Hi,
Please find below the aswMBR log. Thanks!:

aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-09 19:49:15
-----------------------------
19:49:15.257 OS Version: Windows x64 6.1.7600
19:49:15.257 Number of processors: 2 586 0x170A
19:49:15.258 ComputerName: RACHEL-PC UserName: Rachel
19:49:26.594 Initialze error C0000034 - driver not loaded
19:51:54.477 AVAST engine defs: 12010901
19:52:20.623 Service scanning
19:52:22.323 Modules scanning
19:52:22.323 Disk 0 trace - called modules:
19:52:22.323
19:52:33.602 AVAST engine scan C:\Windows
19:52:37.502 File: C:\Windows\PEV.exe **INFECTED** Win32:Rootkit-gen [Rtk]
19:52:49.327 AVAST engine scan C:\Windows\system32
20:02:25.718 AVAST engine scan C:\Windows\system32\drivers
20:03:17.386 AVAST engine scan C:\Users\Rachel
20:39:31.656 AVAST engine scan C:\ProgramData
21:17:43.325 Scan finished successfully
21:34:28.105 The log file has been saved successfully to "C:\Users\Rachel\Desktop\aswMBR.txt"

#8 Broni

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Posted 09 January 2012 - 05:47 PM

You'll need more advanced help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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