So Windows Vista, 64-bit, won't boot in my Toshiba Satellite laptop. It all started with a bug I thought I had fixed. It was that Windows Security 2012, I think, in which a window pops up and looks like it's scanning the computer. It has that shield logo thing that replicates the genuine Windows Security shield. And when I try to open the Windows security section in the control panel, it goes to a fake security window that says firewall is disconnected. The handful of times I've gotten infected with something in the last 7 years or so, it's always this same type of thing. I have a usual protocol that I follow and it has always worked. (Recently, my mom's laptop had the same thing and I fixed it using my method, no problems.) First I immediately turn off the internet switch so I will be disconnected. Then I end whatever processes seem related and I feel I should. Because this thing disables certain functions such as system restore, I go and create a new user account with administrator abilities. I log off of the user acct I was on while infected, and go into the new acct. From there I would open system restore and go back to a safe date. Then I would run all scans to double check. (The protection I have now and had the last time this happened, over a year ago, is Windows Defender, Advanced Care, and Iobit Malware Fighter) Usually the scans would come up clear. This time, after doing the system restore, the Windows Defender picked up something, I remember it said "rogue" in the title and was a trojan and rating was severe. So I cleared it. Now this had been a few hours after the whole thing began. Everything seemed normal. Then I noticed and hit an "Onscreen Keyboard" shortcut link in my recently used items on the start menu (which I had recently used). It seemed different than usual because it asked if I would allow the program to open, and I couldn't remember for sure but I thought it usually didn't ask that. But it said "osk.exe" so I thought it must be fine. But the keyboard didn't pop up after I allowed it. I had also finally just turned back the internet switch to on, and opened firefox, which I was on when the bug first popped up. Stupid firefox auto reopened all the tabs I had open on the one browser when it happened ( I didn't think it would reopen the same tabs if I had logged off of my account, but I guess it does now?!) There wasn't any weird or questionable sites open though when this happened. Anyway, so now the fake scan windows had popped up again. This time I actually had my Iobit Malware Fighter running so it was protecting me, and before I hadn't had it running (normally I dont keep it running, stupidly, because I never did anything "risky" seeming online, so I wasn't worried). The Iobit Malware Fighter was giving me warnings of attempted registry changes so I blocked them. So then I went to my usual protocol that I mentioned above. The difference this time, is that I already had system restore opened, so it wasn't disabled by the infection. So I didn't have to create a new user acct to do restore from; I went to restore right from the infected acct. I think that was my mistake- maybe. I restored it to the time a set point created automatically when the Windows Defender detected the trojan. I'm not sure now if it was created right before it cleared the trojan- I'm guessing it was. I should have just gone for an earlier time. So as it's restarting after system restore, Windows wouldn't boot up. The usual Toshiba start screen shows, then it goes to the black screen that is always there for a few seconds before Windows boots. Except now it's just cycling from the Toshiba start screen to the black screen and back to the Toshiba start screen, in a continuous loop.
I'm completely freaked out since I haven't backed up important files in a year or so. I only didn't because that was when I stopped going to those risky sites to watch free movies and TV shows, and stopped using a free file-sharing music downloading program. So I just wasn't worried.
Pressing F8 to get into safe mode didn't make a difference, Windows still wouldn't boot. I can access the startup menus that are on the Toshiba opening screen (F2 and F12), but I really have no idea what to do in there. The Toshiba tech guy said to try pressing "0" holding it down before turning on the comp again, then letting go when Toshiba screen comes on. What happened after that was that it goes to a black screen which looks like one line of words is trying to pop up, but the line is so small that it's unreadable and it just stays stuck on that black screen until I shut the thing off. I think one word in there is "capacity," if that means anything. With the Toshiba tech guy on the phone, we also tried completely discharging and removing the battery and using it with just the adapter.
Edited by hamluis, 05 January 2012 - 09:50 AM.
Moved from Vista to Am I Infected.