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#1 mininicnic

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Posted 08 February 2006 - 09:21 PM

My son's lap top is so messed up. The CPU usage is 100%. It looks like something called pop64 and a host of other problems. Does anyone have any suggestions? We are about to take it someplace to have it "cleaned out".

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#2 jgweed

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Posted 08 February 2006 - 11:21 PM

Welcome to BC!
Don't despair; you may be able to resolve these problems yourself.
When troubleshooting problems such as this, it is wise to do the following:
1. Update and run your resident Anti-virus so it does a thorough scan of your hard drive.
2. Do the same with several spyware applications. Ad-AwareSE and Spybot Search and Destroy, both of which are free, are the two of the best. If you are just installing these, be sure to update their definitions.

Resolve any issues from steps 1 and 2. Some malware may not be able to be removed and requires special handling. Use a search engine to find more information about those, or post about them here.

These two steps should resolve the problem, but if not, then post a HiJackThis! log, following the instructions here (you will have already done some of the preliminary steps):

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

The HJT log is a diagnostic tool used by our volunteer team of experts to help you in ridding your computer of malware.

Regards,
John

Edited by jgweed, 08 February 2006 - 11:23 PM.

Whereof one cannot speak, thereof one should be silent.

#3 yano

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    I can see what you post!


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Posted 23 February 2006 - 03:36 PM

:thumbsup: to BC! mininicnic.

Good Luck,
yano :flowers:




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