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Computer Restarting


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11 replies to this topic

#1 ruanddu

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Posted 04 January 2012 - 10:10 AM

Hello,

Have a HP P6510f PC running windows 7. The computer recently stopped booting up. Reinstalled Windows 7 and worked better but still occasionally will restart on it's own. Ran Event Viewer and found these things (each one in bold) over the past few days. Any help would be much appreciated.

"Problem signature:
Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004E0D538
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\010112-34507-01.dmp
C:\Users\Mike\AppData\Local\Temp\WER-53383-0.sysdata.xml"

Service Pack installation failed with error code 0x800b0100.
The Security Center service terminated with the following error:
The authentication service is unknown.

A fatal hardware error has occurred.
Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor ID: 0
The details view of this entry contains further information.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xfffffa8004e0d538, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\010112-34507-01.dmp. Report Id: 010112-34507-01.

Event Kernel- Power 41
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB973688).
Product: MSXML 4.0 SP2 (KB973688) -- Error 1935. An error occured during the installation of assembly component {7B2B4EA5-1028-B7E6-A06B-D6B9ABF34537}. HRESULT: 0x80070BC9. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.MSXML2,type="win32",version="4.20.9876.0",publicKeyToken="6bd6b9abf345378f",processorArchitecture="x86"

Activation context generation failed for "c:\program files (x86)\microsoft\search enhancement pack\search helper\sepsearchhelperie.dll".Error in manifest or policy file "c:\program files (x86)\microsoft\search enhancement pack\search helper\sepsearchhelperie.dll" on line 2. Invalid Xml syntax.

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#2 Allan

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Posted 04 January 2012 - 11:11 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 LucheLibre

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Posted 04 January 2012 - 11:23 AM

Research points to a failing CPU. Though I'd try booting each stick of ram individually, first.

Edited by LucheLibre, 04 January 2012 - 11:27 AM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#4 ruanddu

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Posted 05 January 2012 - 01:02 AM

Thanks for the replies. Will work on getting the blue screen info.

LucheLibre - for learning purposes how did you arrive at your conclusion that it appears the CPU might be failing? I am eager to learn more about computers in general so would appreciate your analysis.

Any other opinions?

Thanks.

Oh and have already tried booting each RAM with no apparent fix.

#5 jhayz

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Posted 05 January 2012 - 01:42 AM

Check hardware temperature using speedfan or HWMonitor and run BluescreenView as suggested.

Tekken
 


#6 ruanddu

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Posted 05 January 2012 - 09:48 AM

Thanks, will HWMonitor tell me if anything is out of the normal? Or should I post results here on the forum?

#7 LucheLibre

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Posted 05 January 2012 - 10:24 AM

Nothing special. I googled your error and looked for people who've had a similar problem. The AMD Northbridge is your CPU's memory controller, and one solution that worked was to replace the CPU. This doesn't guarantee that your problem will be solved this way, but simply points to it.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#8 ruanddu

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Posted 08 January 2012 - 12:26 AM

Here is the Blue screen view text below, any advice is much appreciated.

==================================================
Dump File : 010112-34507-01.dmp
Crash Time : 1/1/2012 11:14:23 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`04e0d538
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+f64c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+4a5e4c
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010112-34507-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 262,144
==================================================

Thanks.

#9 ruanddu

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Posted 08 January 2012 - 04:57 PM

Any analysis to my blue screen view would be appreciated! Thanks.

#10 Allan

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Posted 09 January 2012 - 07:58 AM

Have you had additional blue screen errors since the one? If not, don't worry about it. If you have, and if they are the same, you can look at this and see if it helps: http://answers.microsoft.com/en-us/windows/forum/windows_7-system/blue-screen-0x00000124-and-haldll-error/bff7bb96-4b9d-4448-ac4b-6b21dcea8cd7

#11 AustrAlien

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Posted 09 January 2012 - 08:34 AM

Have a look at the following link:

Windows 7 - Stop 0x124 - what it means and what to try ... by H2SO4
http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html
AustrAlien
Google is my friend. Make Google your friend too.

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#12 ruanddu

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Posted 11 January 2012 - 12:56 AM

Thanks so much guys. Will report back if I have more issues.




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