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Broken File Associations


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#1 LoonyToon

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Posted 04 January 2012 - 08:37 AM

Hi there,

I have a problem with my wife's Advent Windows XP Media Centre. For some reason most of the icons/short-cuts seem to be broken. When clicked the Windows 'Open With' window appears and some applications will not open even if I navigate to the executable. Microsoft Outlook for example just will not open.

I can open the control panel, but can not open the sounds and audio device controller or anything else in the control panel. I get the message "c:\windows\system32\rundll32.exe" "Application not found" when I click on any of the control panel icons.

when I navigate to the file (rundll32.exe) it is there, but its icon is that of a document rather than an exe file.

Can anybody please help?

Thanks in advance

Loony



Edited by LoonyToon, 04 January 2012 - 09:18 AM.


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#2 Broni

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Posted 04 January 2012 - 12:14 PM

Download and run exeHelper.

  • Please download exeHelper from Raktor to your desktop.
  • Double-click on exeHelper.com to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • A log file named log.txt will be created in the directory where you ran exeHelper.com
  • Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

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#3 LoonyToon

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Posted 04 January 2012 - 12:56 PM

Hi Broni,

Thanks for getting back to me.

I appear to have a problem downloading the file. Firstly, the download is cancelled in firefox. I then click 'retry' in the download manager and I see the file downloading but, on completion, the file is nowhere to be found. I have tried to save to many different locations but the result is the same.

JFYI: I am trying to download on my XP professional laptop BTW.

kind regards,

Loony

#4 boopme

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Posted 04 January 2012 - 01:05 PM

Give this a shot

For XP
Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 LoonyToon

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Posted 04 January 2012 - 01:30 PM

Thanks Boopme,

That seems to have worked and icons are now working again :)

I'm kind of thinking we should run some disinfectants on the machine though, what do you think?

kind regards,

Loony

#6 boopme

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Posted 04 January 2012 - 02:02 PM

Never hurtsLooney, I'll move this to AII ..Am I Infected


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1 <<<== Use this one first.

Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
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#7 LoonyToon

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Posted 04 January 2012 - 02:58 PM

thank you boopme,

going to get on the case tomorrow when me wifey one is off the puter.

your help is much appreciated :)

:thumbup2:

kind regards,

Loony

#8 boopme

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Posted 04 January 2012 - 03:15 PM

You're Welcome!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 LoonyToon

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Posted 05 January 2012 - 09:41 AM

Please find scan logs below:


Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.05.01

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Annette :: DOWNSTAIRS-PC [administrator]

05/01/2012 12:17:57
mbam-log-2012-01-05 (12-17-57).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 187409
Time elapsed: 10 minute(s), 27 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCU\SOFTWARE\RegistrySmart (Rogue.RegistrySmart) -> Quarantined and deleted successfully.

Registry Values Detected: 1
HKCR\.exe\shell\open\command| (Hijack.ExeFile) -> Data: "C:\Documents and Settings\Annette\Local Settings\Application Data\jls.exe" -a "%1" %* -> Quarantined and deleted successfully.

Registry Data Items Detected: 3
HKLM\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command| (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Annette\Local Settings\Application Data\jls.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe") Good: (firefox.exe) -> Quarantined and repaired successfully.
HKLM\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command| (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Annette\Local Settings\Application Data\jls.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and repaired successfully.
HKLM\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command| (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Annette\Local Settings\Application Data\jls.exe" -a "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

.......................................................................................................

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/05/2012 at 01:53 PM

Application Version : 4.52.1000

Core Rules Database Version : 8102
Trace Rules Database Version: 5914

Scan type : Complete Scan
Total Scan Time : 01:03:37

Memory items scanned : 264
Memory threats detected : 0
Registry items scanned : 9061
Registry threats detected : 1
File items scanned : 29780
File threats detected : 41

System.BrokenFileAssociation
HKCR\.exe

Adware.Tracking Cookie
in.getclicky.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.atdmt.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.atdmt.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.doubleclick.net [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.trinitymirror.112.2o7.net [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
ad.yieldmanager.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.revsci.net [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.invitemedia.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.invitemedia.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.adtech.de [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
statse.webtrendslive.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.at.atwola.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.advertising.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.yieldmanager.net [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.statcounter.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.mediaplex.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.apmebf.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.paypal.112.2o7.net [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.tribalfusion.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.stats.paypal.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.getclicky.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.static.getclicky.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.mediaplex.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
ad.yieldmanager.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.mediaplex.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.imrworldwide.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.imrworldwide.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.media6degrees.com [ C:\Documents and Settings\Annette\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]

.................................................................................

System rebooted OK but I get a Windows Security Centre warning that automatic updates are turned off and I get the following message when clicking 'Turn on Automatic Updates':

"We are sorry. The Security Centre could not change your automatic update settings. Try to change these settings yourself, go to system in the Control Panel. On the Automatic Updates tab, select Automatic (recommended) and then click OK."

When I do this the Security Centre warning Icon still remains in the system tray and subsequently repeats the warning on rebooting the machine again. Sighs!

Thanks for your help so far :)

Kind regards,

Loony

#10 boopme

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Posted 05 January 2012 - 03:05 PM

Hi looney,sinc we found a Rogue and Hijacker lets do one more. May fix the Security also.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 LoonyToon

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Posted 06 January 2012 - 09:15 AM

Thanks boopme,

just one question, should I close all other application including browsers when running this scan? I'm going to have to download the application you are pointing me too as we don't use internet explorer.

Kind regards,

Loony

#12 boopme

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Posted 06 January 2012 - 02:15 PM

It should work in Firefox. Its always best to have only the scanner running when you run any scan. Thety run faster and limit the chance of error.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 LoonyToon

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Posted 06 January 2012 - 03:24 PM

boopme,

Grrrr! Just strangling the wifey one. she killed the scan half way though the first scan, Grrr's!

Here's the report from the 2nd scan:

C:\Program Files\MSN Messenger\riched20.dll Win32/FunWeb application cleaned by deleting - quarantined


The first scan showed two other files something like:

Win32/candy application - I think :(

Sorry for the Grrrrs, am locking her in the cellar for a while lol!

chaining her to the table legs dodn't work, 'cause she just lifted it and took the chains under the legs. Maybe I am as dumb as her!!!!!!!!!!!!!!!

Thanks boopme, sorry to have stuffed up the investigation, next steps while she's in the cellar?

kind regards,

Loony

#14 boopme

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Posted 06 January 2012 - 03:58 PM

:ooks good are there any other issues... I trying to her out.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 LoonyToon

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Posted 08 January 2012 - 09:56 AM

Hi boopme,

I think that's all the issues fixed except the Security Centre saying that Automatic updates are turned off, and I still don't seem to be able to turn them on manually through the control panel. When I reboot, the Security Centre warning is still there????

Kind regards,

Loony




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