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Can't reboot after removing the virus


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#1 jeane30

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Posted 04 January 2012 - 06:15 AM

Hello,

My computer was infected in the first place by win 7 internet security 2012,and I dont know if its different but also from google(bing and yahoo) redirect virus.

I use windows 7 home premium 64-bit on a mac via bootcamp.

I tried and follow instructions to remove this threat, and it seemed as if it worked,I mean the pop up messages stop running on my desktop and also multiple antispyware and antivirus programs removed some different viruses like TROJAN-AGENT,Trojan Sirefef and many cookies,but after this process I had to reboot , which started a new problem.My pc couldnt reboot on windows unless by system restore , which means that it started in a previous point where any antivirus program I had install was disabled or not working.
Also I need to mention that I never achieved to remove google redirect virus even before rebooting.
I dont know if this is important but I m gonna mention one-two things I noticed,windows firewall cant start , I get an error message and the same with UAC,also by right click on any program instead of start there are some unknown letters look like chinese and also the latest programs that were installed couldnt be uninstalled there were always error messages.

My last attemption to fix the problem was by using ERUNT and OTM(and there were some more steps I should follow after reboot) where after rebooting my pc is unable to start on windows.

I really hope someone could help me ,I would like to avoid to run again windows 7 by deleting the partition, but it seems like the only solution at the moment.

I m sorry if there are missing information or irrelevant information.

I hope you could help me.

Thank you in advance

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#2 Broni

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Posted 04 January 2012 - 12:17 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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