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Malware removal help


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2 replies to this topic

#1 KingJohn630

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Posted 03 January 2012 - 11:05 PM

Hello,

I'm trying to fix my sis' comp and not having any luck. It seems to be infected with some kind of malware or virus. I cannot install or uninstall any programs. I cannot run programs such as Malwarebytes, not even in safe mode. Nothing happen when I click on it. I tried right-click and run as administrator.
Malwarebyte, AVG and McAfee Security Center are installed.
I tried running exeHelper.com and tdsskiller. Not logs were generated.
This is Windows 7.
There is an error when it boots up. Something regarding 16 bit application is unsupported. \\.\globalroot\systemroot\svchost.exe cannot start.
Any help will be appreciated.

Edited by Budapest, 03 January 2012 - 11:12 PM.
Moved from Introductions ~Budapest


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#2 Elise

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Posted 05 January 2012 - 06:41 AM

Hello, this sounds like a rootkit infection. Please see if the following will run. I will move this to the malware removal forum.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards, Elise


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#3 Elise

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Posted 26 January 2012 - 05:13 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft





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