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Windows vista home premium sp2 virus


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3 replies to this topic

#1 Bmavbeard

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Posted 03 January 2012 - 10:40 PM

The computer is a dell pentium dual core t4200 @ 2ghz. 4 gb ram (memory), and is a 64 bit operating system. This is my good friends computer whom I am helping. She unfortunately had limewire and frost wire and no antivirus installed. I have gotten onto her for this!

The computer showed up with a popup from av security (not avg) claiming multiple viruses and trojans. I suspected this was a fake antivirus as it did not show up in control panel under the lists of programs to remove. Also, there were several popups. I never click on these but go to task manager and end them. This created more popups that I kept ending task and it finally went away. However, the popup of the dll file requesting permission (vista thing) kept coming up even when denied permission.

I installed Sophos antivirus and it didn't want to update correctly and the computer kept restarting about 1/5 of the way into the scan. It was really slow. After several attempts I uninstalled Sophos and installed the trial version of avg Internet security. Another way that i know iit had a virus was that a google search for avg redirected me to a website for some security m something, forgot the name. I had to just type on avg.com. I installed it. Then restarted. I attempted to start the avg scan but the antivirus stopped it from working. The computer completely froze. I then had to manually shut down. before I did it was going crazy with popups and something about ending explorer.exe

After forcing shutdown, it will now only boot in safe mode. It won't load normally. I attempted to run avg and it ran a command line antivirus scan that looked different from the way it normally looks. It was catching lots of stuff but then it got stuck on a file for 45 minutes and was frozen. I had to close the program. Attempted to restart and it wouldn't work. Still will only boot on safe mode. I decided to try malware bytes. I loaded it in safe mode with networking. Downloaded from Internet. Am running the program now. So far it has caught 39 infections but I can't see which kind. Malware bytes has made it further than any other scan. Every once in a while it gets stuck in a file I minimize it and maximize it and it seems to get unstuck.

My concern is getting the antivirus removed completely. Getting windows to load normally again. I am still in safe mode with networking. Also, should I go ahead and remove the frostwire and limewire programs? After malware bytes I am going to try to run avg again.

Please advise as to what I need to do.

Thanks so much for all of your help.

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#2 HelpBot

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Posted 09 January 2012 - 10:45 PM

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We need to see some information about what is happening in your machine. Please perform the following scan again:

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#3 m0le

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Posted 11 January 2012 - 08:41 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------

Please uninstall the P2P programs.

Next please run OTL

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

Can you also run aswMBR

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

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#4 m0le

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Posted 16 January 2012 - 08:47 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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