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System Registry data & Windows Installer Service


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17 replies to this topic

#1 Lee67

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Posted 03 January 2012 - 05:17 PM

Hi, i hope one of your resident boffins can help me.
I posted the below info in the 'Am I infected' section and was advised by Broni ( http://www.bleepingcomputer.com/forums/topic424058.html/page__p__2448718__fromsearch__1#entry2448718 ) to seek help here
I have reposted my original enquiry exactly as i did the first time as i think i have included all relevant info i can think of, please ask for any other info.
I also attach below the required log files as requested;

PREVIOUS POSTING ...followed by dds.txt

Thank you very much for any help you can offer



.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Run by donna at 22:07:52 on 2012-01-03
.
============== Running Processes ===============
.
.
============== Pseudo HJT Report ===============
.
uLocal Page = \blank.htm
uSearchMigratedDefaultUrl = hxxp://www.mywebsearch.com/jsp/cfg_redir2.jsp?id=ZKxdm011YYGB&fl=0&ptb=G459jKVFVRyn8i.5NHCFsg&url=http://www.uk.ask.com/web&q={searchTerms}&l=omws&o=sb
mWindow Title = Microsoft Internet Explorer
uInternet Settings,ProxyOverride = <local>
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: Veoh Browser Plug-in: {d0943516-5076-4020-a3b5-aefaf26ab263} - c:\program files\veoh networks\veoh\plugins\reg\VeohToolbar.dll
uRun: [kdx] c:\program files\kontiki\KHost.exe -all
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\isuspm.exe" -scheduler
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10q_Plugin.exe -update plugin
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [High Definition Audio Property Page Shortcut] HDAShCut.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [PDF Complete] "c:\program files\pdf complete\pdfsty.exe"
mRun: [SDMSSplash] "c:\program files\hp_sdms\sdmssplash\launcher.exe" "launchdir=c:\program files\hp_sdms\SDMSSplash"
mRun: [SetRefresh] c:\program files\compaq\setrefresh\SetRefresh.exe
mRun: [LayoutM] KLayMgr.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe"
mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [4oD] "c:\program files\kontiki\KHost.exe" -all
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [PhilipsDM\SA1916] c:\program files\philips\sa19xx\philips device manager\bin\DeviceManager.exe OS_STARTUP
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [BlackBerryAutoUpdate] c:\program files\common files\research in motion\auto update\RIMAutoUpdate.exe /background
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [nmctxth] "c:\program files\common files\pure networks shared\platform\nmctxth.exe"
mRun: [NokiaMServer] c:\program files\common files\nokia\mplatform\NokiaMServer /watchfiles
mRun: [Nokia FastStart] "c:\program files\nokia\nokia music\NokiaMusic.exe" /command:faststart
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [DataCardMonitor] c:\program files\t-mobile\t-mobile internet manager\DataCardMonitor.exe
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [Corel Photo Downloader] "c:\program files\common files\corel\corel photodownloader\Corel Photo Downloader.exe" -startup
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\linksy~1.lnk - c:\program files\linksys\linksys easylink advisor\Linksys EasyLink Advisor.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\family\start menu\programs\imvu\Run IMVU.lnk
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{84764F2C-EA7A-429C-9463-9C7445E75D92} : DhcpNameServer = 192.168.1.1
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp3.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\donna\application data\mozilla\firefox\profiles\kk57zbk3.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Yahoo.co.uk
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - prefs.js: keyword.URL - chrome://browser-region/locale/region.properties
FF - plugin: c:\program files\mozilla firefox\plugins\npGoogleGadgetPluginFirefoxWin.dll
FF - plugin: c:\program files\veoh networks\veoh\plugins\noreg\NPVeohVersion.dll
.
---- FIREFOX POLICIES ----

.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
.
============= FINISH: 22:08:33.04 ===============

Attached Files


Edited by Orange Blossom, 10 January 2012 - 04:48 PM.
Removed confusing and unnecessary copy paste from previous topic. ~ OB


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#2 HelpBot

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Posted 09 January 2012 - 05:20 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
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  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

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#3 Lee67

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Posted 09 January 2012 - 05:46 PM

Hi, the logs are very recent, i have not used the computer a whole lot since running them.
No i dont think i have the original windows cd (i think it was pre-installed)

Do you need me to rescan the computer ? DDs & GMER ?

#4 m0le

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Posted 11 January 2012 - 08:30 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------

I don't need DDS or Gmer logs again, thanks :)

Please run aswMBR

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

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#5 Lee67

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Posted 13 January 2012 - 05:10 PM

Hi m0le, yes please. I am still here and would appreciate your help. I will run the aswMBR tomorrow (14/01/12) and post

#6 m0le

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Posted 13 January 2012 - 08:51 PM

:thumbup2:
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#7 Lee67

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Posted 16 January 2012 - 05:53 PM

Hi m0le, sorry its a bit later than i said - had a hectic weekend so didnt get time to run the scan. :wacko:
Never mind, here it is, let me know if you need anything else
Thanks.

Attached Files



#8 m0le

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Posted 16 January 2012 - 08:46 PM

Nothing so far. Looking back there doesn't seem to be any more than suspicion so let's try a couple of good malware hunters and see if anything pops up.

Please run MBAM and SAS

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


And

Download Superantispyware
  • Load Superantispyware and click the check for updates button.
  • Once the update is finished click the scan your computer button.
  • Check Perform Complete Scan and then next.
  • Superantispyware will now scan your computer and when its finished it will list all the infections it has found.
  • Make sure that they all have a check next to them and press next.
  • Click finish and you will be taken back to the main interface.
  • Click Preferences and then click the statistics/logs tab. Click the dated log and press view log and a text file will appear.
  • Copy and paste the log onto the forum.

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#9 Lee67

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Posted 18 January 2012 - 04:54 PM

Hey m0le

all scanned (took a while :whistle: ) but now done. I have attached the text logs as requested.

Regards

Attached Files



#10 m0le

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Posted 18 January 2012 - 07:45 PM

I'm going to be less than popular by asking for another scan which takes a while. ESET should mop up anything leftover and may find the infected file(s) that sneaked into your machine and spread the adware that MBAM and SAS have removed.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Copy and paste the resulting log in your next reply
If no log is generated that means nothing was found. Please let me know if this happens.
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#11 m0le

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Posted 21 January 2012 - 09:29 PM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


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#12 Lee67

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Posted 22 January 2012 - 03:39 PM

Sorry m0le, had a busy weekend and i could not get into BC website last night for some reason. As you said the last scan would take a while i needed to set aside some free time to do it, am on it and will repost as soon as i have followed your last instructions
thanks

#13 Lee67

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Posted 22 January 2012 - 05:12 PM

Hi again m0le, I have now run the ESET online scan and have attached the log, 8 infrctions found that time :thumbup2:

regards

Attached Files



#14 m0le

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Posted 22 January 2012 - 07:57 PM

Yeah, that should be that really. Any other problems I need to be aware of?
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#15 Lee67

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Posted 23 January 2012 - 03:37 PM

Thanks for all your help m0le, i will try to get the windows installer reinstated which refused to happen before and all should ok I hope :thumbsup:
Hopefully all the error messages should go away.
really appreciate you giving up the time, i will be sure to make a donation to your group

best regards




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