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STOP: 0X0000008E


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#1 judyjht

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Posted 03 January 2012 - 04:57 PM

Every once in awhile it seems that my screen gets stuck and I cannot do anything - then the blue STOP screen comes on and I have to manually shut down the computer and restart it. Then things are normal and then in another week or 2 it will do it again. Here is the Stop message:

STOP: 0X0000008E (Oxe0000001, 0xB8408925, 0xB23746Eo, 0x00000000)

I downloaded the bluescreenview.exe and ran it but it comes up blank - there is nothing to copy and paste here.

Any thoughts?? This is a desktop custom built - Windows XP Professional - 208GB of free space on the hard drive.

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#2 AustrAlien

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Posted 03 January 2012 - 05:10 PM

G'day Judy

I remember that you have the paging file on the second hard drive. That is why you are not getting any dumps saved after the crashes (nothing showing in BlueScreenView).

Please change your pagefile settings, so that the page file is on the C: drive.

Let me know if you are not sure how to go about doing that.
AustrAlien
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#3 judyjht

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Posted 03 January 2012 - 05:22 PM

Of course I forget how to do that!! :-)

#4 AustrAlien

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Posted 03 January 2012 - 05:36 PM

Thought you might!

Right-click on My Computer > Properties > Advanced tab.
  • Under Performance, click on Settings > Advanced tab.
  • Under Virtual Memory, click on Change.
You should see in a small box, both your drives listed there, with the paging file being on D: drive. (I think it will be D: drive?)

You need to select (highlight) D: drive, and then "No paging file" > Set.

Then select C: drive, and choose Custom, and enter a pagefile size of 2560 (MB) in both Initial and Maximum boxes > Set.

Re-start the computer.

Then please go back to the same place and confirm that the change was successfully made.
AustrAlien
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#5 judyjht

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Posted 03 January 2012 - 06:07 PM

Yup - changes were made.

#6 AustrAlien

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Posted 03 January 2012 - 06:29 PM

Do you remember seeing any file name mentioned under the STOP: 0X0000008E line in the BSOD error message?

See example image below:

Posted Image

:step1: To check your system's "Recoveros" (Recovery) and Page File settings via Windows Management Instrumentation (WMI), please download and then run the following:

:step2: I would like you to save two Event Viewer logs and upload them so I can review them.

Please create a new folder on your Desktop, and name it EventLogs.

Go to Start > Run and type eventvwr.msc and press <ENTER>
  • When the Event Viewer window has opened, on the left side, click on System.
  • On the top main menu bar, click Action > Save Log File As ...
  • Enter system as the "File Name" and choose the EventLogs folder on your Desktop as the "Location" to save it.
    (Leave the "Save as type:" as the default setting of "Event Log (*.evt)").
  • Click Save.
Do the same for the Application log:
  • On the left side, click on Application.
  • On the top main menu bar, click Action > Save Log File As ...
  • Enter application as the "File Name" and choose the EventLogs folder on your Desktop as the "Location" to save it.
    (Leave the "Save as type:" as the default setting of "Event Log (*.evt)").
  • Click Save.
Close the Event Viewer window.

At your Desktop, zip up the EventLogs folder
  • Right-click on the folder > Send to ... > Compressed (zipped) Folder.
.
and attach the zip file to your next post in this thread.
  • When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.
Note: The BC forums will allow a total attachment size of only 512 kb and what you need to attach may exceed this limit. In that case, please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

AustrAlien
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#7 judyjht

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Posted 03 January 2012 - 07:41 PM

Here is the output:


AutoReboot=FALSE
Caption=
DebugFilePath=%SystemRoot%\MEMORY.DMP
DebugInfoType=0
Description=
ExpandedDebugFilePath=C:\WINDOWS\MEMORY.DMP
ExpandedMiniDumpDirectory=C:\WINDOWS\Minidump
KernelDumpOnly=FALSE
MiniDumpDirectory=%SystemRoot%\Minidump
Name=Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partition1
OverwriteExistingDebugFile=TRUE
SendAdminAlert=FALSE
SettingID=
WriteDebugInfo=FALSE
WriteToSystemLog=FALSE




AllocatedBaseSize=2560
Caption=C:\pagefile.sys
CurrentUsage=161
Description=C:\pagefile.sys
InstallDate=20110216210107.750000-300
Name=C:\pagefile.sys
PeakUsage=176
Status=
TempPageFile=





Caption=C:\ 'pagefile.sys'
Description='pagefile.sys' @ C:\
InitialSize=2560
MaximumSize=2560
Name=C:\pagefile.sys
SettingID=pagefile.sys @ C:

#8 AustrAlien

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Posted 03 January 2012 - 08:10 PM

Pagefile now looks OK.

WriteDebugInfo=FALSE <<< we need to change to TRUE
WriteToSystemLog=FALSE <<< we need to change to TRUE

In order to get the system to write entries in the event log files, we need to make a couple of changes to settings.
(Unfortunately I am not going to get what I was hoping to get from the event log files that I have already asked you to get for me.)

Right-click on My Computer > Properties > Advanced tab.
  • Under Startup and Recovery, click on Settings.
  • Under System Failure, put a checkmark in the box beside:
    • Write an event to the system log
    • Send an administrative alert
  • Under Write debugging information:
    • In the upper box, ensure that the option Kernel memory dump is showing.
  • Click OK > OK to close the two dialog boxes.
Re-start the computer.

Please run WMI - "Recoveros" and Page File Settings (TEXT) again and post the output for me to check that all is set properly for the next BSOD crash to write to the event log and to save the crash dump for us to analyse.
AustrAlien
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#9 judyjht

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Posted 04 January 2012 - 08:42 AM

I will do this this AM - I was too tired last night. Talk to you later.

#10 judyjht

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Posted 04 January 2012 - 04:31 PM

Sorry for the delay - got busy with some work. Here you go...........



AutoReboot=FALSE
Caption=
DebugFilePath=%SystemRoot%\MEMORY.DMP
DebugInfoType=2
Description=
ExpandedDebugFilePath=C:\WINDOWS\MEMORY.DMP
ExpandedMiniDumpDirectory=C:\WINDOWS\Minidump
KernelDumpOnly=FALSE
MiniDumpDirectory=%SystemRoot%\Minidump
Name=Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partition1
OverwriteExistingDebugFile=TRUE
SendAdminAlert=TRUE
SettingID=
WriteDebugInfo=TRUE
WriteToSystemLog=TRUE




AllocatedBaseSize=2560
Caption=C:\pagefile.sys
CurrentUsage=124
Description=C:\pagefile.sys
InstallDate=20110216210107.750000-300
Name=C:\pagefile.sys
PeakUsage=124
Status=
TempPageFile=





Caption=C:\ 'pagefile.sys'
Description='pagefile.sys' @ C:\
InitialSize=2560
MaximumSize=2560
Name=C:\pagefile.sys
SettingID=pagefile.sys @ C:

#11 AustrAlien

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Posted 04 January 2012 - 05:09 PM

Very good: Thanks Judy ... you did well. Your system is now set up to record and save the information necessary to attempt to investigate your BSOD issue.

Now it is a matter of waiting ....

When next your system crashes, please do the following:

:step1: Post the Event logs that I requested earlier.

:step2: Zip up the minidump (minidumps if there is more than one) and attach the resultant zip file to your next reply so I can have a closer look:
  • Navigate to C:\Windows\Minidump <<< folder
  • Click on the first minidump file to select it.
  • Hold down the <Shift> key, and click on the last minidump file to select all of the files.
  • Release the <Shift> key.
  • Now, right-click on any one of the selected files > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.
====================

At this stage we have no idea of what may be causing the crashes, so in an effort to hurry things along a bit if possible, I'll get you to run Driver Verifier if you wish to do so, and see if that turns up anything.

Run Driver Verifier following the instructions DRIVER VERIFIER - Windows 7 & Vista ... by jcgriff2
  • Notes:
  • There are a few minor differences for XP, but the steps are essentially the same.
    • You will notice that a couple of the options are not available when manually configuring Driver Verifier in XP.
  • Do not omit the first step, to create a System Restore point before enabling Driver Verifier.
  • Read the instructions on how to check the Driver Verifier Status.
  • Read the instructions on how To Turn Driver Verifier OFF when you have finished with it.
  • Read the instructions (and record them on paper so you have them if needed) about what to do IF you cannot start the system normally after it crashes under Driver Verifier.
  • Run Driver Verifier for 36 hours unless the system crashes. It doesn't matter whether you are using the computer or not during that time.
If your system BSODís under the Driver Verifier
  • Locate the dump file:
    • C:\Windows\minidump <<< folder
  • Zip it up and attach the zip file to your next post in this thread.

AustrAlien
Google is my friend. Make Google your friend too.

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#12 judyjht

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Posted 04 January 2012 - 05:13 PM

DRIVER VERIFIER - Windows 7 & Vista .

So, can I do this since I have XP Professional? I'll give it a shot.

#13 judyjht

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Posted 04 January 2012 - 05:16 PM

[*]How to set a system restore point in Windows XP
[/list]
I emailed this article to myself so I can print it out.

#14 AustrAlien

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Posted 04 January 2012 - 05:18 PM

DRIVER VERIFIER - ... I'll give it a shot.

Good. Let me know how you get on. We are trying to get the system to crash with Driver Verifier enabled.
AustrAlien
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#15 judyjht

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Posted 04 January 2012 - 05:21 PM

It is kind of getting me nervous though! :blink: I might wait until after supper so it won't give me indigestion!!




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