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Privacy Protection Infection Not Responding to Fix & Mbam disabled


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13 replies to this topic

#1 WriterGirl

WriterGirl

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  • Local time:01:31 PM

Posted 02 January 2012 - 11:41 PM

Our laptop is infected with Privacy Protection. I went into the BC removal guide and followed it according to the instructions. I ran TDSSKiller and added the two other scanning options and nothing has been found after several scans. Also ran Rkill and the IExplore programs but they both gave me an "Access Denied" message and the logs come up with nothing found. I tried to load the newest version of MalwareBytes and just as its about to load, I get a "Setup Denied" message and the program is shut down. I do have SUPER Antispyware which is also not allowed to update its definitions but I ran it twice and it did find two trojans but it looks like they are not Privacy Protection. After I rebooted from those scans, all of the anti malware programs also have a mini Privacy Protection shield on them (TSDDKiller, MiniToolBox, 123.com, Iexplore). I did delete the Privacy Protection.exe from the startup folder so the faux scan doesn't show up on normal reboot now. However, in the start menu there are no programs listed under the Programs directory under the Start Menu anymore. It just says Empty.

I also did all of the steps requested to create logs but the GMER log only said "Nothing has been changed on your computer" and then didn't allow me to save the log. When I attempted to select some of the boxes shown in your tutorial to set up the scan, I was not allowed to click them so I'm not sure if that is an issue about why I couldn't save.

DDS REPORT

.
DDS (Ver_2011-08-26.01) - NTFSAMD64 NETWORK
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_22
Run by Gordon at 22:45:07 on 2012-01-02
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.4030.3377 [GMT -5:00]
.
AV: Norton Internet Security *Disabled/Outdated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Outdated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Norton Internet Security *Enabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.aol.com
mDefault_Page_URL = hxxp://www.lenovo.com/
uInternet Settings,ProxyOverride = *.local;<local>
uURLSearchHooks: IAOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
uURLSearchHooks: AIM Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
mURLSearchHooks: IAOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
mURLSearchHooks: AIM Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\Program Files (x86)\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\PROGRA~2\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
BHO: AOL Toolbar Loader: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
BHO: AIM Toolbar Loader: {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - C:\Program Files (x86)\Windows Live Toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\Program Files (x86)\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - C:\Program Files (x86)\Windows Live Toolbar\msntb.dll
TB: AIM Toolbar: {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [Aim6] "C:\Program Files (x86)\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [ehTray.exe] C:\Windows\ehome\ehTray.exe
uRun: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
uRun: [Privacy Protection] C:\Users\Gordon\AppData\Roaming\privacy.exe
mRun: [ccApp] "c:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
mRun: [HControlUser] "C:\Program Files (x86)\ATK Hotkey\HcontrolUser.exe"
mRun: [CarboniteSetupLite] "C:\Program Files (x86)\Carbonite\CarbonitePreinstaller.exe" /preinstalled /pausefor=600
mRun: [UpdateP2GShortCut] "C:\Program Files (x86)\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Lenovo\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\5.0"
mRun: [Readycomm] "C:\Program Files (x86)\Lenovo\ReadyComm\ReadyComm.exe"
mRun: [VeriFaceManager] "C:\Program Files (x86)\Lenovo\VeriFaceIII\PManage.exe"
mRun: [EnergyUtility] "C:\Program Files (x86)\Lenovo\Energy Management\utility.exe"
mRun: [Energy Management] "C:\Program Files (x86)\Lenovo\Energy Management\Energy Management.exe"
mRun: [HostManager] "C:\Program Files (x86)\Common Files\AOL\1238207673\ee\AOLSoftware.exe"
mRun: [DVDtoiPodConverter_upgrade] "C:\Program Files (x86)\E-Zsoft\DVDtoiPodConverter\DVDtoiPodConverter.exe" /upgrade
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
mRun: [iXeCoRGTCNoNBmj.exe] C:\ProgramData\iXeCoRGTCNoNBmj.exe
mRun: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
mRunOnce: [InnoSetupRegFile.0000000001] "C:\Windows\is-R39DI.exe" /REG /REGSVRMODE
mRunOnce: [GrpConv] grpconv -o
dRun: [Apple Update] rundll32 "C:\Windows\TEMP\Update\Updateupdt32.dll",DllRegisterServer
StartupFolder: C:\Users\Gordon\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\winupd.lnk - C:\Users\Gordon\AppData\Local\Temp\winupd.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
dPolicies-system: DisableTaskMgr = 1 (0x1)
IE: &AIM Toolbar Search - C:\ProgramData\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
IE: &AOL Toolbar Search - C:\ProgramData\AOL\ieToolbar\resources\en-US\local\search.html
IE: &Windows Live Search - C:\Program Files (x86)\Windows Live Toolbar\msntb.dll/search.htm
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\OFFICE11\EXCEL.EXE/3000
IE: {0b83c99c-1efa-4259-858f-bcb33e007a5b} - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\OFFICE11\REFIEBAR.DLL
LSP: mswsock.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 68.87.64.150 68.87.75.198
TCP: Interfaces\{C0522B92-0574-4574-B4C2-ADBD2AC730EB} : DhcpNameServer = 209.244.0.3 209.244.0.4
TCP: Interfaces\{C28A1156-92D2-445D-8106-5C71BE95D4CD} : DhcpNameServer = 68.87.64.150 68.87.75.198
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
SubSystems: Windows = basesrv,1 winsrv:UserServerDllInitialization,3 consrv:ConServerDllInitialization,2
BHO-X64: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
BHO-X64: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\Program Files (x86)\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll
BHO-X64: NCO 2.0 IE BHO - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~2\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
BHO-X64: Symantec Intrusion Prevention - No File
BHO-X64: AOL Toolbar Loader: {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
BHO-X64: AOL Toolbar Loader - No File
BHO-X64: AIM Toolbar Loader: {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
BHO-X64: AIM Toolbar Loader - No File
BHO-X64: Windows Live Toolbar Helper: {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files (x86)\Windows Live Toolbar\msntb.dll
BHO-X64: 0x1 - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: Show Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\Program Files (x86)\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll
TB-X64: Windows Live Toolbar: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files (x86)\Windows Live Toolbar\msntb.dll
TB-X64: AIM Toolbar: {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files (x86)\AIM Toolbar\aimtb.dll
TB-X64: AOL Toolbar: {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll
mRun-x64: [ccApp] "c:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
mRun-x64: [HControlUser] "C:\Program Files (x86)\ATK Hotkey\HcontrolUser.exe"
mRun-x64: [CarboniteSetupLite] "C:\Program Files (x86)\Carbonite\CarbonitePreinstaller.exe" /preinstalled /pausefor=600
mRun-x64: [UpdateP2GShortCut] "C:\Program Files (x86)\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Lenovo\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\5.0"
mRun-x64: [Readycomm] "C:\Program Files (x86)\Lenovo\ReadyComm\ReadyComm.exe"
mRun-x64: [VeriFaceManager] "C:\Program Files (x86)\Lenovo\VeriFaceIII\PManage.exe"
mRun-x64: [EnergyUtility] "C:\Program Files (x86)\Lenovo\Energy Management\utility.exe"
mRun-x64: [Energy Management] "C:\Program Files (x86)\Lenovo\Energy Management\Energy Management.exe"
mRun-x64: [HostManager] "C:\Program Files (x86)\Common Files\AOL\1238207673\ee\AOLSoftware.exe"
mRun-x64: [DVDtoiPodConverter_upgrade] "C:\Program Files (x86)\E-Zsoft\DVDtoiPodConverter\DVDtoiPodConverter.exe" /upgrade
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
mRun-x64: [iXeCoRGTCNoNBmj.exe] C:\ProgramData\iXeCoRGTCNoNBmj.exe
mRun-x64: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
mRunOnce-x64: [InnoSetupRegFile.0000000001] "C:\Windows\is-R39DI.exe" /REG /REGSVRMODE
mRunOnce-x64: [GrpConv] grpconv -o
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Gordon\AppData\Roaming\Mozilla\Firefox\Profiles\309j50ne.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.aol.com/aolcom/search?invocationType=tb50ffTB50CLie7&query=
FF - prefs.js: browser.search.selectedEngine - AOL Search
FF - prefs.js: browser.startup.homepage - hxxp://www.aol.com
FF - prefs.js: keyword.URL - hxxp://search.aol.com/aolcom/search?invocationType=tb50ffTB50CLab&query=
FF - component: C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}\components\SkypeFfComponent.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npunagi2.dll
FF - plugin: C:\Program Files (x86)\TabletPlugins\npwacom.dll
FF - plugin: C:\Program Files (x86)\thriXXX\WebLaunch\Binaries\npWebLaunch.dll
FF - plugin: C:\Program Files (x86)\Viewpoint\Viewpoint Media Player\npViewpoint.dll
FF - plugin: C:\Users\Gordon\AppData\Roaming\Move Networks\plugins\npqmp071706000001.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Skype extension for Firefox: {AB2CE124-6272-4b12-94A9-7303C7397BD1} - C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Move Media Player: moveplayer@movenetworks.com - C:\Users\Gordon\AppData\Roaming\Move Networks
.
============= SERVICES / DRIVERS ===============
.
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2011-8-11 140672]
R3 ACPIVPC;Lenovo Virtual Power Controller Driver;C:\Windows\system32\DRIVERS\AcpiVpc.sys --> C:\Windows\system32\DRIVERS\AcpiVpc.sys [?]
R3 b57nd60a;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;C:\Windows\system32\DRIVERS\b57nd60a.sys --> C:\Windows\system32\DRIVERS\b57nd60a.sys [?]
R3 NETw5v64;Intel® Wireless WiFi Link Adapter Driver for Windows Vista 64 Bit ;C:\Windows\system32\DRIVERS\NETw5v64.sys --> C:\Windows\system32\DRIVERS\NETw5v64.sys [?]
S1 IDSvia64;Symantec Intrusion Prevention Driver;C:\PROGRA~3\Symantec\DEFINI~1\SymcData\ipsdefs\20071204.002\IDSvia64.sys [2008-12-28 251952]
S1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
S1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 cpextender;Check Point SSL Network Extender;C:\Program Files (x86)\CheckPoint\SSL Network Extender\slimsvc.exe [2008-12-18 353680]
S2 IGRS;IGRS;C:\Program Files (x86)\Lenovo\ReadyComm\common\IGRS.exe [2008-2-14 32768]
S2 IncSvc;Network Configuration;C:\Windows\System32\IgrsSvcs.exe -k IgrsSvcs --> C:\Windows\System32\IgrsSvcs.exe -k IgrsSvcs [?]
S2 LiveUpdate Notice;LiveUpdate Notice;C:\Program Files (x86)\Common Files\Symantec Shared\CCSVCHST.EXE [2008-2-7 149352]
S2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2011-10-5 652872]
S2 System_Repair_UpdateMonitor;System Repair Windows Update Monitor;C:\Program Files\Lenovo\OneKey App\System Repair\UpdateMonitor.exe [2008-12-28 430080]
S2 TabletServiceWacom;TabletServiceWacom;C:\Windows\system32\Wacom_Tablet.exe --> C:\Windows\system32\Wacom_Tablet.exe [?]
S2 tvtumon;tvtumon;C:\Windows\system32\DRIVERS\tvtumon.sys --> C:\Windows\system32\DRIVERS\tvtumon.sys [?]
S2 Viewpoint Manager Service;Viewpoint Manager Service;C:\Program Files (x86)\Viewpoint\Common\ViewpointService.exe [2009-3-2 24652]
S3 COH_Mon;COH_Mon;\??\C:\Windows\system32\Drivers\COH_Mon.sys --> C:\Windows\system32\Drivers\COH_Mon.sys [?]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI;C:\Windows\system32\drivers\IntcHdmi.sys --> C:\Windows\system32\drivers\IntcHdmi.sys [?]
S3 MBAMProtector;MBAMProtector;\??\C:\Windows\system32\drivers\mbam.sys --> C:\Windows\system32\drivers\mbam.sys [?]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
S3 Symantec Core LC;Symantec Core LC;C:\PROGRA~2\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe [2008-12-28 1245064]
S3 SYMNDISV;SYMNDISV;C:\Windows\system32\Drivers\SYMNDISV.SYS --> C:\Windows\system32\Drivers\SYMNDISV.SYS [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 wacmoumonitor;Wacom Mode Helper;C:\Windows\system32\DRIVERS\wacmoumonitor.sys --> C:\Windows\system32\DRIVERS\wacmoumonitor.sys [?]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-3-18 1020768]
S3 WSVD;WSVD;\??\C:\Windows\system32\drivers\WSVD.sys --> C:\Windows\system32\drivers\WSVD.sys [?]
S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2009-8-9 93184]
.
=============== Created Last 30 ================
.
2012-01-02 18:55:39 709968 ----a-w- C:\Windows\is-R39DI.exe
2012-01-02 16:41:47 677136 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll
.
==================== Find3M ====================
.
2012-01-03 03:44:40 805460 ----a-w- C:\Windows\System32\PerfStringBackup.TMP
2011-12-10 20:24:08 23152 ----a-w- C:\Windows\System32\drivers\mbam.sys
.
============= FINISH: 22:47:25.07 ===============

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Posted 08 January 2012 - 11:45 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/435934 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 nasdaq

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Posted 09 January 2012 - 10:19 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.

Please post the logs for my review.

#4 WriterGirl

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Posted 09 January 2012 - 10:04 PM

Thanks so much! I'll post this Tues morning!

#5 WriterGirl

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Posted 10 January 2012 - 10:36 PM

ComboFix 12-01-10.02 - Gordon 01/10/2012 22:00:28.1.2 - x64 NETWORK
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.4030.3348 [GMT -5:00]
Running from: C:\Users\Gordon\Desktop\ComboFix.exe
AV: Norton Internet Security *Disabled/Outdated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
FW: Norton Internet Security *Enabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
SP: Norton Internet Security *Disabled/Outdated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}


((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))


C:\Users\Gordon\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\winupd.lnk
C:\Windows\assembly\tmp\U
C:\Windows\assembly\tmp\U\00000001.@
C:\Windows\assembly\tmp\U\00000002.@
C:\Windows\assembly\tmp\U\00000004.@
C:\Windows\assembly\tmp\U\000000c0.@
C:\Windows\assembly\tmp\U\000000cb.@
C:\Windows\assembly\tmp\U\000000cf.@
C:\Windows\assembly\tmp\U\80000000.@
C:\Windows\assembly\tmp\U\80000004.@
C:\Windows\assembly\tmp\U\80000032.@
C:\Windows\assembly\tmp\U\80000064.@
C:\Windows\assembly\tmp\U\800000c0.@
C:\Windows\assembly\tmp\U\800000cb.@
C:\Windows\assembly\tmp\U\800000cf.@
C:\Windows\System64
C:\Windows\TEMP\Update\Updateupdt32.dll


((((((((((((((((((((((((( Files Created from 2011-12-11 to 2012-01-11 )))))))))))))))))))))))))))))))


2012-01-11 03:10:14 . 2012-01-11 03:10:14 -------- d-----we C:\Windows\system64
2012-01-11 03:08:50 . 2012-01-11 03:12:11 -------- d-----w- C:\Users\Gordon\AppData\Local\temp
2012-01-11 03:08:50 . 2012-01-11 03:08:50 -------- d-----w- C:\Users\Default\AppData\Local\temp
2012-01-02 16:41:47 . 2012-01-02 16:41:47 677136 ----a-w- C:\ProgramData\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll
.


(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

2012-01-11 03:02:04 . 2011-10-19 06:16:22 805460 ----a-w- C:\Windows\system32\PerfStringBackup.TMP
2011-12-10 20:24:08 . 2011-02-06 05:25:15 23152 ----a-w- C:\Windows\system32\drivers\mbam.sys


((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))


*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="C:\Program Files\Windows Sidebar\sidebar.exe" [2008-01-21 02:47:57 1555968]
"Aim6"="C:\Program Files (x86)\AIM6\aim6.exe" [2009-05-19 05:23:16 49968]
"ehTray.exe"="C:\Windows\ehome\ehTray.exe" [2008-01-21 02:51:33 138240]
"SUPERAntiSpyware"="C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2012-01-02 06:10:11 5486464]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"ccApp"="c:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe" [2008-10-17 19:52:10 51048]
"Adobe Reader Speed Launcher"="C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-12 06:16:38 39792]
"HControlUser"="C:\Program Files (x86)\ATK Hotkey\HcontrolUser.exe" [2008-07-03 10:29:48 98304]
"CarboniteSetupLite"="C:\Program Files (x86)\Carbonite\CarbonitePreinstaller.exe" [2008-06-19 01:47:11 284096]
"UpdateP2GShortCut"="C:\Program Files (x86)\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe" [2008-06-14 02:11:32 210216]
"Readycomm"="C:\Program Files (x86)\Lenovo\ReadyComm\ReadyComm.exe" [2008-07-24 18:49:46 425984]
"VeriFaceManager"="C:\Program Files (x86)\Lenovo\VeriFaceIII\PManage.exe" [2008-12-28 22:50:29 2916352]
"EnergyUtility"="C:\Program Files (x86)\Lenovo\Energy Management\utility.exe" [2008-05-26 18:17:06 5533184]
"Energy Management"="C:\Program Files (x86)\Lenovo\Energy Management\Energy Management.exe" [2008-07-25 02:10:02 8857488]
"HostManager"="C:\Program Files (x86)\Common Files\AOL\1238207673\ee\AOLSoftware.exe" [2008-11-06 17:33:00 41264]
"DVDtoiPodConverter_upgrade"="C:\Program Files (x86)\E-Zsoft\DVDtoiPodConverter\DVDtoiPodConverter.exe" [2009-09-08 07:25:54 924672]
"SunJavaUpdateSched"="C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" [2010-05-14 16:44:46 248552]
"QuickTime Task"="C:\Program Files (x86)\QuickTime\QTTask.exe" [2010-11-29 22:38:18 421888]
"iTunesHelper"="C:\Program Files (x86)\iTunes\iTunesHelper.exe" [2011-03-07 19:33:40 421160]
"Malwarebytes' Anti-Malware"="C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" [2011-12-24 22:50:18 460872]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\!SASCORE]
@=""

S2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE [2011-08-11 23:38:04 140672]
S3 ACPIVPC;Lenovo Virtual Power Controller Driver;C:\Windows\system32\DRIVERS\AcpiVpc.sys [x]


--- Other Services/Drivers In Memory ---

*NewlyCreated* - COMHOST
*NewlyCreated* - WS2IFSL

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
IgrsSvcs REG_MULTI_SZ IncSvc

Contents of the 'Scheduled Tasks' folder

2012-01-11 C:\Windows\Tasks\Check Updates for Windows Live Toolbar.job
- C:\Program Files (x86)\Windows Live Toolbar\MSNTBUP.EXE [2007-02-12 23:54:46 . 2007-02-12 23:54:46]

2012-01-10 C:\Windows\Tasks\Norton Internet Security - Run Full System Scan - Gordon.job
- c:\Program Files (x86)\Norton Internet Security\Norton AntiVirus\Navw32.exe [2008-02-07 22:04:59 . 2008-02-07 22:04:59]


--------- x86-64 -----------


[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\VeriFace Enc]
@="{771C7324-DA80-49D3-8017-753B0AF60951}"
[HKEY_CLASSES_ROOT\CLSID\{771C7324-DA80-49D3-8017-753B0AF60951}]
2008-12-28 22:50:30 592896 ---ha-w- C:\Windows\System32\IcnOvrly.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="RAVCpl64.exe" [2008-09-09 10:34:49 6477344]
"Skytel"="Skytel.exe" [2008-09-09 10:35:25 1833504]
"SMSERIAL"="C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe" [2008-06-11 10:15:11 1675264]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [2008-05-29 08:29:43 1301800]
"IgfxTray"="C:\Windows\system32\igfxtray.exe" [2010-08-26 00:45:04 161304]
"HotKeysCmds"="C:\Windows\system32\hkcmd.exe" [2010-08-26 00:44:54 386584]
"Persistence"="C:\Windows\system32\igfxpers.exe" [2010-08-26 00:45:00 415256]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"LoadAppInit_DLLs"=0x0

------- Supplementary Scan -------

uStart Page = hxxp://www.aol.com
uLocal Page = C:\Windows\system32\blank.htm
mLocal Page = %SystemRoot%\system32\blank.htm
uInternet Settings,ProxyOverride = *.local;<local>
IE: &AIM Toolbar Search - C:\ProgramData\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
IE: &AOL Toolbar Search - C:\ProgramData\AOL\ieToolbar\resources\en-US\local\search.html
IE: &Windows Live Search - C:\Program Files (x86)\Windows Live Toolbar\msntb.dll/search.htm
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\OFFICE11\EXCEL.EXE/3000
LSP: mswsock.dll
TCP: DhcpNameServer = 68.87.64.150 68.87.75.198
CLSID: {603d3801-bd81-11d0-a3a5-00c04fd706ec} - %SystemRoot%\SysWow64\browseui.dll
FF - ProfilePath - C:\Users\Gordon\AppData\Roaming\Mozilla\Firefox\Profiles\309j50ne.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.aol.com/aolcom/search?invocationType=tb50ffTB50CLie7&query=
FF - prefs.js: browser.search.selectedEngine - AOL Search
FF - prefs.js: browser.startup.homepage - hxxp://www.aol.com
FF - prefs.js: keyword.URL - hxxp://search.aol.com/aolcom/search?invocationType=tb50ffTB50CLab&query=
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Skype extension for Firefox: {AB2CE124-6272-4b12-94A9-7303C7397BD1} - C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Move Media Player: moveplayer@movenetworks.com - C:\Users\Gordon\AppData\Roaming\Move Networks

- - - - ORPHANS REMOVED - - - -

Wow6432Node-HKCU-Run-WMPNSCFG - C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
Wow6432Node-HKCU-Run-Privacy Protection - C:\Users\Gordon\AppData\Roaming\privacy.exe
Wow6432Node-HKLM-Run-iXeCoRGTCNoNBmj.exe - C:\ProgramData\iXeCoRGTCNoNBmj.exe
Wow6432Node-HKLM-Run-Malwarebytes' Anti-Malware (reboot) - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
SafeBoot-25075743.sys
HKLM-Run-Windows Defender - C:\Program Files (x86)\Windows Defender\MSASCui.exe
HKLM-Run-Unattend0000000001{2F0CCE2D-26B0-45A0-90A2-BEE09B5FC562} - C:\Windows\test.bat


Results of screen317's Security Check version 0.99.30
Windows Vista x64 (UAC is enabled)
Out of date service pack!!
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Norton AntiVirus
Norton AntiVirus Help
Norton Internet Security (Symantec Corporation)
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 22
Java version out of date!
Adobe Flash Player 10.3.183.5 Flash Player out of Date!
Adobe Reader 8 Adobe Reader out of date!
Mozilla Firefox (3.6.23) Firefox out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe
``````````End of Log````````````

Attached Files



#6 nasdaq

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Posted 11 January 2012 - 10:17 AM

Important security issue.

http://support.microsoft.com/lifecycle/search/?sort=PN&alpha=WINDOWS+vista
Support for Windows Vista without any service packs has ended on April 13, 2010.
Windows Vista Service Pack 1 support ended on 12/07/2011

For continued security support from Microsoft get the Service Pack 2.
http://support.microsoft.com/kb/935791

As indicated on the Micosoft page SP1 must be installed before proceeding to install SP2.
You will find the necessary link on the page.
===

Secure your system by updating 3rd party programs.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

Check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

If present remove the old version(s) of Java using the Add/Remove Programs applet.


Java™ 6 Update 22


===

Critical vulnerabilities have been identified in Adobe Flash Player 10.3.183.10 and earlier versions... being exploited in the wild in active targeted attacks... update to Adobe Adobe Flash Player 11.0.1.152

Flash Player 11.0.1.152

On the top of the page you will be given an opportunity to download the version for your operating system.
Make sure you select appropriate version.

You will also have an option to install the Free! McAfee Security Scan Plus Un-check the box if you are NOT using McAfee's virus protection software.

For the users of Internet Explorer download version 11.
Flash Player 11 (64 bit)
Flash Player 11 (32 bit)
===

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Include in your download" this is not required. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.

Please let me know what issues remains on this computer.

#7 WriterGirl

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Posted 16 January 2012 - 12:22 AM

Hi,

I upgraded everything on the list that needed upgrading. Windows Vista did a problem search afterwards and found this:

Problem signature
Problem Event Name: WindowsWcpOtherFailure3
OsVersion: 6.0.6002
File: base\wcp\sil\merged\ntu\ntsystem.cpp
Function: QueryObjectSecurity
Line: 293
Status: c0000023
StackHash: 0xcf43192a
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem
pending.xml
poqexec.log
Cbs.log
Cbs.persist.log
SCM.EVM
FilterList.log
memory.hdmp
minidump.mdmp

Problem signature
Problem Event Name: WindowsWcpOtherFailure3
OsVersion: 6.0.6002
File: base\wcp\sil\merged\ntu\ntsystem.cpp
Function: Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile
Line: 1849
Status: c0000023
StackHash: 0x59af2138
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem
pending.xml
poqexec.log
Cbs.log
Cbs.persist.log
SCM.EVM
FilterList.log
memory.hdmp
minidump.mdmp

I ran SuperAntiSpyware and it just found tracking cookie threats that I removed. However, I can't run Malwarebytes. It seems to still be blocked by maybe the last vestiges of the Protect Virus.

I did some changes to the computer based on the variety of solve tutorials and I'm not sure if I should change any settings back too?

Thanks again for your time on this!

#8 nasdaq

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Posted 16 January 2012 - 10:15 AM

I upgraded everything on the list that needed upgrading. Windows Vista did a problem search afterwards and found this:

Problem signature
Problem Event Name: WindowsWcpOtherFailure3


I hope this is your solution.

http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/windows-modules-installer-windowswcpotherfailure3/bb9f4e1d-54d5-4acf-a52a-9b6104364685

Post no 2 signed by Bill Ganoe,

Try this.

Open Command Prompt
run as Administrator
type fsutil resource setautoreset true c:\

How is it now?

You may have to to a system restore prior to the last changes you did. Even if it means reinstalling some of the 3rd party updates.

#9 WriterGirl

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Posted 18 January 2012 - 05:11 PM

I did as you suggested and that seemed to work fine. When I reboot there are no more lingering issues with pop ups or blocked programs. I was also able to load Malwarebytes and add the constant screening option to all web surfing.

The only lingering issue is that the Firewall has been disabled throughout this fixing process somehow and Vista tells me that I'm not allowed to turn it back on. Is there some last thing that I need to restart in order for that to operate again? I'm just concerned that's going to be a security risk going forward and another backdoor for some malware to get in.

Thanks again!

#10 nasdaq

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Posted 19 January 2012 - 08:44 AM

The only lingering issue is that the Firewall has been disabled throughout this fixing process somehow and Vista tells me that I'm not allowed to turn it back on. Is there some last thing that I need to restart in order for that to operate again?


Your ComboFix log shows that your have a Norton Firewall.

Is this the one you cannot enable?

#11 WriterGirl

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Posted 19 January 2012 - 11:25 AM

No, it's the firewall in Microsoft Security Center. In this process of cleaning up the laptop, I also uninstalled Norton as it was just the trial one from when he bought the computer and it was just an annoying series of pop ups without any function. Maybe when I uninstalled Norton that created the firewall control problem?

#12 nasdaq

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Posted 19 January 2012 - 02:16 PM

Norton does not give up that easy.

Run this uninstaller.

Download and run the Norton Removal Tool FOR YOUR the version you had.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

Let me know what problem persists.

#13 nasdaq

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Posted 25 January 2012 - 11:03 AM

Are you still with me?

#14 nasdaq

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Posted 31 January 2012 - 10:07 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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