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Can't connect to internet


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7 replies to this topic

#1 hillddb777

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Posted 02 January 2012 - 08:56 PM

My system was recently hit with the XP Antivirus 2012 which was removed using Malwarebytes. However, since then I have been unable to connect to the internet. The wireless connection shows as being connected but I can't browse through Internet Explorer or Firefox and I can't download any updates.

I have done all of the following to no avail:

ipconfig /flushdns

ipconfig /release

ipconfig /renew

All of the ipconfig result in the same error -

"An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional Information: unable to query host name."


After netsh winsock reset, I restarted the computer as instructed - still nothing.

Also ran the winsock XP fix and restarted - still nothing.

Please help.

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#2 narenxp

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Posted 04 January 2012 - 03:00 AM

Download

http://download.bleepingcomputer.com/farbar/FSS.exe


and run it on the infected PC.

* Click on "Scan".
* It will create a log (FSS.txt) in the same directory the tool is run.
* Please copy and paste the log to your reply.

#3 hillddb777

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Posted 06 January 2012 - 09:16 PM

Farbar Service Scanner
Ran by dhill (administrator) on 06-01-2012 at 21:14:56
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

Tcpip Service is not running. Checking service configuration:
The start type of Tcpip service is OK.
The ImagePath of Tcpip service is OK.

IpSec Service is not running. Checking service configuration:
The start type of IpSec service is OK.
The ImagePath of IpSec service is OK.


Connection Status:
==============
Localhost is blocked.
There is no connection to network.
Attempt to access Google IP returned error: Other errors
Attempt to access Yahoo IP returend error: Other errors


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is OK.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking LEGACY_wscsvc: Attention! Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


Windows Update:
===========
wuauserv Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking LEGACY_wuauserv: Attention! Unable to open LEGACY_wuauserv\0000 registry key. The key does not exist.


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
Attention! C:\WINDOWS\system32\Drivers\ipsec.sys is missing.
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
DNE(8) Gpc(3) IPSec(5) NetBT(6) PSched(7) SYMTDI(9) Tcpip(4)
0x09000000050000000100000002000000030000000400000009000000060000000700000008000000
IpSec Tag value is correct.

**** End of log ****

#4 narenxp

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Posted 06 January 2012 - 10:53 PM

Launch the FSS again and type

ipsec.sys in the BOX

and click on search files

Post the generated log

#5 hillddb777

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Posted 08 January 2012 - 04:36 PM

Farbar Service Scanner
Ran by dhill (administrator) on 08-01-2012 at 16:35:02
Microsoft Windows XP Service Pack 3 (X86)

************************************************
================== Search: "ipsec.sys" ===================

C:\WINDOWS\system32\dllcache\ipsec.sys
[2008-04-14 07:00] - [2008-04-14 07:00] - 0075264 ___AC (Microsoft Corporation) 23C74D75E36E7158768DD63D92789A91

====== End Of Search ======

#6 narenxp

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Posted 08 January 2012 - 04:42 PM

Press Windows+ R key and type

dllcache and click ok

Copy ipsec.sys from the folder and paste it in C:/Windows/system32/drivers folder

Restart your PC and check your browser

Good luck

#7 hillddb777

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Posted 08 January 2012 - 05:03 PM

THANK YOU, THANK YOU, THANK YOU!

THANK YOU, THANK YOU, THANK YOU! It worked!

#8 narenxp

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Posted 08 January 2012 - 05:21 PM

:thumbsup:




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