As of a few days ago, whenever she tries booting up her Windows Vista PC (an off-the-shelf HP desktop), she is greeted with the following screen:
If the image doesn't show, it's a screen that shows an icon of a padlock, the words/logo "Windows Password-Reset", and a box that says:
"Choose the user
Choose the user whose
password you want to reset:
My Relative's Username
I was told that her account/username doesn't have a password, and that if she clicks on "Ok" she's prompted for some sort of authorization key. Choosing to reboot takes her back to that screen and she's not able to get to the OS.
I tried directing her to get into safe mode via the F8 key, but she claims she can't; this screen pops up immediately as soon as she resets the computer or turns it on.
Any ideas of what to do and where to start with this one?
Thanks in advance.
Edited by Santini, 02 January 2012 - 10:20 PM.