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troubleshooting says DNS issue


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9 replies to this topic

#1 ltdave

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Posted 02 January 2012 - 07:36 PM

im probably in the wrong forum (again) but my wife has itunes and all of the associated applecrap on her computer...

SOMEHOW she got some program called sendori on her computer as well...

ive run the troubleshooting that is included in the win7 (home 64) software for connection problems to the internet...

it says theres a problem connecting "Windows cant communicate with the device or resource" DETECTED and on the next line (primary DNS server)

a quick google check says that sendori can change some DNS setting or something and i just ran malwarebytes with no malicious software/programs found. the only thing ive found is her computer has a LOT of apple programs including Safari. i cant find this sendori in her add/remove programs listing in the control panel...

have you got any ideas?

i recently replaced my comcast internet/phone modem (because we dont have the phone anymore) with a motorola surfboard 6580 (gateway modem/router combo) and ive had no problem with my computer...

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#2 cryptodan

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Posted 02 January 2012 - 07:45 PM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 ltdave

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Posted 02 January 2012 - 08:00 PM

MiniToolBox by Farbar
Ran by Jette (administrator) on 02-01-2012 at 19:56:19
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

DW1501 Wireless-N WLAN Half-Mini Card = Wireless Network Connection (Connected)
Broadcom Virtual Wireless Adapter = Local Area Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Jette-laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter
Physical Address. . . . . . . . . : 68-A3-C4-8C-D2-DA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
Physical Address. . . . . . . . . : 68-A3-C4-8C-D2-DA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1891:53b7:8aca:4d68%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, January 02, 2012 6:54:05 PM
Lease Expires . . . . . . . . . . : Monday, January 02, 2012 8:26:41 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 325624772
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-3F-96-44-78-2B-CB-E1-F7-BC
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{6BF78C8B-BB43-4E64-B7C9-AE17EE7EC059}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{73B6803D-C8FC-4050-985B-0058FA78E418}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host bleepingcomputer.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
14...68 a3 c4 8c d2 da ......Broadcom Virtual Wireless Adapter
13...68 a3 c4 8c d2 da ......DW1501 Wireless-N WLAN Half-Mini Card
1...........................Software Loopback Interface 1
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.2 281
192.168.0.2 255.255.255.255 On-link 192.168.0.2 281
192.168.0.255 255.255.255.255 On-link 192.168.0.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.2 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
13 281 fe80::/64 On-link
13 281 fe80::1891:53b7:8aca:4d68/128
On-link
1 306 ff00::/8 On-link
13 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/02/2012 06:53:21 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}wltrynt SENS Logon Spy Subscription

Error: (01/02/2012 06:52:27 PM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: 1

Error: (01/02/2012 06:52:27 PM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: 0x7eThe specified module could not be found.

Error: (01/02/2012 06:52:27 PM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: 1

Error: (01/02/2012 06:52:27 PM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: 0x7eThe specified module could not be found.

Error: (01/02/2012 06:45:46 PM) (Source: EventSystem) (User: )
Description: 80070005{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (01/02/2012 05:39:38 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}wltrynt SENS Logon Spy Subscription

Error: (01/01/2012 02:10:40 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}wltrynt SENS Logon Spy Subscription

Error: (12/30/2011 01:23:06 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}wltrynt SENS Logon Spy Subscription

Error: (12/29/2011 11:45:10 PM) (Source: EventSystem) (User: )
Description: 80070005{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}


System errors:
=============
Error: (01/02/2012 06:47:35 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Sendori service.

Error: (01/02/2012 05:41:51 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Sendori service.

Error: (01/02/2012 05:41:24 PM) (Source: DCOM) (User: )
Description: {7D1933CB-86F6-4A98-8628-01BE94C9A575}

Error: (01/02/2012 03:56:57 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Sendori service.

Error: (01/02/2012 03:56:09 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (01/02/2012 03:56:09 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (01/01/2012 01:34:21 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Sendori service.

Error: (01/01/2012 01:34:07 PM) (Source: DCOM) (User: )
Description: {7D1933CB-86F6-4A98-8628-01BE94C9A575}

Error: (12/30/2011 09:14:39 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Sendori service.

Error: (12/29/2011 04:28:59 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004


Microsoft Office Sessions:
=========================
Error: (01/02/2012 06:53:21 PM) (Source: EventSystem)(User: )
Description: 80070005EventSystem.EventSubscription{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}wltrynt SENS Logon Spy Subscription

Error: (01/02/2012 06:52:27 PM) (Source: McLogEvent)(User: SYSTEM)SYSTEM
Description: 1

Error: (01/02/2012 06:52:27 PM) (Source: McLogEvent)(User: SYSTEM)SYSTEM
Description: 0x7eThe specified module could not be found.

Error: (01/02/2012 06:52:27 PM) (Source: McLogEvent)(User: SYSTEM)SYSTEM
Description: 1

Error: (01/02/2012 06:52:27 PM) (Source: McLogEvent)(User: SYSTEM)SYSTEM
Description: 0x7eThe specified module could not be found.

Error: (01/02/2012 06:45:46 PM) (Source: EventSystem)(User: )
Description: 80070005{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (01/02/2012 05:39:38 PM) (Source: EventSystem)(User: )
Description: 80070005EventSystem.EventSubscription{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}wltrynt SENS Logon Spy Subscription

Error: (01/01/2012 02:10:40 PM) (Source: EventSystem)(User: )
Description: 80070005EventSystem.EventSubscription{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}wltrynt SENS Logon Spy Subscription

Error: (12/30/2011 01:23:06 PM) (Source: EventSystem)(User: )
Description: 80070005EventSystem.EventSubscription{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}wltrynt SENS Logon Spy Subscription

Error: (12/29/2011 11:45:10 PM) (Source: EventSystem)(User: )
Description: 80070005{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}


=========================== Installed Programs ============================

Adobe Flash Player 10 ActiveX (Version: 10.2.152.26)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.1.102.55)
Adobe Reader 9.1 (Version: 9.1.0)
Advanced Audio FX Engine (Version: 1.12.05)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Best Buy pc app (Version: 3.1.0.0)
Bonjour (Version: 3.0.0.10)
Brother MFL-Pro Suite HL-2280DW (Version: 1.0.0.0)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software
Dell DataSafe Local Backup (Version: 9.4.47)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell MusicStage (Version: 1.4.162.0)
Dell PhotoStage (Version: 1.5.0.30)
Dell Product Registration (Version: 1.0.6)
Dell Stage (Version: 1.4.173.0)
Dell Support Center (Version: 3.0.5621.01)
Dell VideoStage (Version: 1.1.1.1408)
Dell Webcam Central (Version: 1.40.05)
DirectX 9 Runtime (Version: 1.00.0000)
DW WLAN Card Utility (Version: 5.60.48.35)
GoToAssist 8.0.0.514
iCloud (Version: 1.0.2.17)
IDT Audio (Version: 1.0.6289.0)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2202)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.6.4.1002)
Internet Explorer (Version: 8)
iTunes (Version: 10.5.2.11)
Java™ 6 Update 24 (64-bit) (Version: 6.0.240)
Junk Mail filter update (Version: 15.4.3502.0922)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.0.50401.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.58299)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Mobile Broadband Generic Drivers (Version: 2.03.09.005.14)
MobileMe Control Panel (Version: 3.1.8.0)
Mozilla Firefox 8.0.1 (x86 en-US) (Version: 8.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
PhotoShowExpress (Version: 2.0.063)
Quickset64 (Version: 10.5.0)
QuickTime (Version: 7.71.80.42)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30127)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Safari (Version: 5.34.52.7)
Skype Click to Call (Version: 5.6.8442)
Skype™ 5.5 (Version: 5.5.124)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Synaptics Pointing Device Driver (Version: 15.0.0.1)
Verizon Mobile Broadband Drivers (Version: 3.02.002.002)
VZAccess Manager (Version: 7.3.11.1)
WIDCOMM Bluetooth Software (Version: 6.2.1.1100)
Windows Driver Package - Broadcom Corporation (BTHUSB) Bluetooth (03/24/2010 6.3.0.2501) (Version: 03/24/2010 6.3.0.2501)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 3894.68 MB
Available physical RAM: 2291.95 MB
Total Pagefile: 7787.48 MB
Available Pagefile: 6054.63 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.86 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.01 GB) (Free:388.98 GB) NTFS
3 Drive e: () (Removable) (Total:1.88 GB) (Free:1.16 GB) FAT

========================= Users: ========================================

User accounts for \\JETTE-LAPTOP

Administrator Guest Jette

========================= Minidump Files ==================================


**** End of log ****

#4 cryptodan

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Posted 02 January 2012 - 08:04 PM

have you updated Malwarebytes?

#5 a_cup

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Posted 02 January 2012 - 09:10 PM

Hi Itdave..

Check these from the Sendori support knowledge base

We’ve seen an issue with older versions of the Sendori application where computer internet settings are not correctly set back to previous settings.


Knowledge Base/Frequently Asked Questions/Disabling, enabling and uninstalling Sendori



Pauline

#6 ltdave

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Posted 03 January 2012 - 03:20 PM

Hi Itdave..

Check these from the Sendori support knowledge base

We’ve seen an issue with older versions of the Sendori application where computer internet settings are not correctly set back to previous settings.


Knowledge Base/Frequently Asked Questions/Disabling, enabling and uninstalling Sendori



Pauline


Pauline...

thanks but the program does NOT show up on the "uninstall programs" list...

anyone know how to find it in the registry or where ever its loaded? im new to win7 and having some issues navigating my way around...

thanks.


am trying to update malwarebytes as we speak crypto but its not working all that well because of (i THINK) sendori...

will keep everyone posted

#7 a_cup

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Posted 04 January 2012 - 12:54 AM

Hi Itdave...

I caught that it was not in the add/remove programs. As it is not showing up I am thinking it may have been removed but remnants remain. In the first KB linked above it noted that older versions did not completely remove and did not reset the previous internet settings . Support suggests downloading the newest version and then uninstalling

"If you’ve already uninstalled Sendori but are still seeing Sendori appear while browsing the internet, the easiest way to correct this is to reinstall the most recent version of Sendori then uninstall it again:
1. Download and install the most recent version of Sendori by downloading it at http://www.sendori.com
2. Uninstall Sendori.
3. This should correctly update your computer to previous settings. You may need to restart your browser and/or computer for the changes to take effect."

http://support.sendori.com/entries/20780986-after-uninstalling-sendori-i-m-still-seeing-the-sendori-bar



Pauline
edited to remove duplicate content

Edited by a_cup, 04 January 2012 - 12:55 AM.


#8 ltdave

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Posted 04 January 2012 - 03:16 PM

Pauline...

i finally found the program in the program files (x86) folder and it did NOT have an uninstall exe file which is probably why it wasnt in the uninstall menu...

when i tried to 're'install it, i couldnt because i 'already have the most up to date version available installed. thank you' message...

i eventually just went back in to program files folder and started deleting all of the associated files. customer service at sendori sent me a zipfile of removal tools to use if that didnt fully clean it up...

#9 cryptodan

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Posted 04 January 2012 - 03:43 PM

I would see if Revo Uninstaller can handle this issue.

#10 a_cup

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Posted 04 January 2012 - 06:36 PM

Thanks for the update Itdave... :thumbup2:


Pauline




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