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No internet after removing trojan using rkill and SuperAntiSpyware


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#1 thymes

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Posted 02 January 2012 - 06:02 PM

Hi,
My ASUS netbook was infected with a trojan 2 weeks' ago. I found a solution online (using rkill. mbam and superantispyware) that enabled me to remove the trojan. However, now, I am unable to access the internet (wireless).
Specifically, the netbook is "connected" to the internet with strong signal but there is no internet access (IPv4 and IPv6 connectivity - no internet access). My router is working well as both my desktop and phone are able to access the net. I've tried the following
a) System Restore in Safe Mode
B) Installing and running LSP fix

But they don't work.

I'd be most grateful for any help!

Thank you very much.

Edited by Budapest, 02 January 2012 - 06:26 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~Budapest


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#2 narenxp

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Posted 02 January 2012 - 11:37 PM

Please download Farbar Service Scanner

http://download.bleepingcomputer.com/farbar/FSS.exe

and run it on the computer with the issue.


* Press "Scan".
* It will create a log (FSS.txt) in the same directory the tool is run.
* Please copy and paste the log to your reply.

#3 Jet Stream 1

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Posted 07 January 2012 - 02:13 PM

I found this solved my network connectivity problems after removing a similar malware.
http://support.microsoft.com/kb/299357




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