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Privacy Protection Infection Not Responding to Fix & Mbam disabled


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#1 WriterGirl

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Posted 02 January 2012 - 01:43 PM

Hi

Our laptop is infected with Privacy Protection. I went into the BC removal guide and followed it according to the instructions. I ran TDSSKiller and added the two other scanning options and nothing has been found after several scans. Also ran Rkill and the IExplore programs but they both gave me an "Access Denied" message and the logs come up with nothing found. I tried to load the newest version of MalwareBytes and just as its about to load, I get a "Setup Denied" message and the program is shut down. I do have SUPER Antispyware which is also not allowed to update its definitions but I ran it twice and it did find two trojans but it looks like they are not Privacy Protection. After I rebooted from those scans, all of the anti malware programs also have a mini Privacy Protection shield on them (TSDDKiller, MiniToolBox, 123.com, Iexplore). I did delete the Privacy Protection.exe from the startup folder so the faux scan doesn't show up on normal reboot now. However, in the start menu there are no programs listed under the Programs directory under the Start Menu anymore. It just says Empty.

This is a nasty one. Please let me know if you can help. Much appreciated.

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#2 Broni

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Posted 02 January 2012 - 09:02 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 WriterGirl

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Posted 02 January 2012 - 11:44 PM

Thanks very much for the next step instructions. I followed them and have posted a new thread with the logs.




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