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Windows Security Center won't start


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12 replies to this topic

#1 Jon Greenspon

Jon Greenspon

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  • Local time:09:42 PM

Posted 02 January 2012 - 07:05 AM

I am getting a continual start-up problem.

Windows Security Center will not start, regardless of whether I'm in my regular account, or admin. I have tried fixing it based off some info I "researched" on-line, but it claims that my user account isn't the same as others using the same process....

All of the others I have looked at in Services all say "Network Service", just like I tried setting the WSC to.

Please point me in a direction to fix this "BLEEPING POS COMPUTER".

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#2 Broni

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Posted 02 January 2012 - 12:10 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 Jon Greenspon

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Posted 06 January 2012 - 03:35 PM

Here are my reports for all but the GMER.

Results of screen317's Security Check version 0.99.24
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
Trend Micro RUBotted 2.0 Beta
Microsoft Security Essentials
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
CCleaner
Auslogics Registry Cleaner
Java DB 10.5.3.0
Java™ 6 Update 26
Java™ SE Development Kit 6 Update 23
Java™ SE Development Kit 6 Update 24
Java™ SE Development Kit 6 Update 25
Out of date Java installed!
Adobe Flash Player ( 10.3.181.22) Flash Player Out of Date!
Adobe Reader X (10.1.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe
Microsoft Security Client Antimalware NisSrv.exe
Trend Micro RUBotted RUBotSrv.exe
Trend Micro RUBotted RUBottedGUI.exe
``````````End of Log````````````


Farbar Service Scanner
Ran by Jon A Greenspon (administrator) on 06-01-2012 at 08:40:20
Microsoft Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
===========

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

MiniToolBox by Farbar
Ran by Jon A Greenspon (administrator) on 06-01-2012 at 08:51:48
Microsoft Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================



# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection" forwarding=enabled advertise=enabled mtu=1472 nud=enabled
set interface interface="Wireless Network Connection" forwarding=enabled advertise=enabled mtu=1472 nud=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : JonAGreenspon
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : WildfireWays

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 06-1F-E1-5C-68-08
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : WildfireWays
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-1F-E1-5C-68-08
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : WildfireWays
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 00-1E-68-70-69-35
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::914d:aaf6:cc3:85c2%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, January 06, 2012 07:32:15
Lease Expires . . . . . . . . . . : Monday, February 12, 2148 15:23:27
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 234888808
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-11-C5-81-00-1E-68-70-69-35
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.WildfireWays:

Connection-specific DNS Suffix . : WildfireWays
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.5%30(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{4F6872FC-A389-4A63-909E-17E0435E8F45}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server:
Address: 192.168.2.1

Name: google.com
Addresses: 74.125.224.244
74.125.224.240
74.125.224.241
74.125.224.242
74.125.224.243


Pinging google.com [74.125.224.241] with 32 bytes of data:
Reply from 74.125.224.241: bytes=32 time=56ms TTL=49
Reply from 74.125.224.241: bytes=32 time=55ms TTL=49

Ping statistics for 74.125.224.241:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 55ms, Maximum = 56ms, Average = 55ms
Server:
Address: 192.168.2.1

Name: yahoo.com
Addresses: 98.139.180.149
209.191.122.70
72.30.2.43
98.137.149.56


Pinging yahoo.com [72.30.2.43] with 32 bytes of data:
Reply from 72.30.2.43: bytes=32 time=61ms TTL=48
Reply from 72.30.2.43: bytes=32 time=61ms TTL=48

Ping statistics for 72.30.2.43:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 61ms, Maximum = 61ms, Average = 61ms
Server:
Address: 192.168.2.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
15...06 1f e1 5c 68 08 ......Microsoft Virtual WiFi Miniport Adapter
11...00 1f e1 5c 68 08 ......Atheros AR5007EG Wireless Network Adapter
10...00 1e 68 70 69 35 ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
30...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
47...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.5 276
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.5 276
192.168.2.5 255.255.255.255 On-link 192.168.2.5 276
192.168.2.255 255.255.255.255 On-link 192.168.2.5 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.5 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.5 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
10 276 fe80::/64 On-link
30 281 fe80::5efe:192.168.2.5/128
On-link
10 276 fe80::914d:aaf6:cc3:85c2/128
On-link
1 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/06/2012 07:36:02 AM) (Source: MSSQL$MSSMLBIZ) (User: )
Description: An error occurred during decryption.

Error: (01/05/2012 10:49:51 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft Office Access Runtime (English) 2007 - Update 'Microsoft Office 2007 Service Pack 2 (SP2)' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Error: (01/05/2012 10:49:51 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft Office Access Runtime (English) 2007 -- Error 2711. An internal error has occurred. (OfficeWebComponents11 )

Error: (01/05/2012 10:49:30 PM) (Source: MSDTC) (User: )
Description:

Error: (01/05/2012 10:49:30 PM) (Source: MSDTC) (User: )
Description: 0x2

Error: (01/05/2012 10:49:30 PM) (Source: MSDTC) (User: )
Description:

Error: (01/05/2012 10:49:29 PM) (Source: MSDTC) (User: )
Description: msdtc_trace : File: d:\w7rtm\com\complus\dtc\shared\util\security.cpp, Line: 834, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002

Error: (01/05/2012 10:34:56 PM) (Source: SQLBrowser) (User: )
Description: The SQLBrowser service was unable to process a client request.

Error: (01/05/2012 10:34:56 PM) (Source: SQLBrowser) (User: )
Description: The SQLBrowser service was unable to process a client request.

Error: (01/05/2012 10:34:56 PM) (Source: SQLBrowser) (User: )
Description: The SQLBrowser service was unable to process a client request.


System errors:
=============
Error: (01/06/2012 07:36:15 AM) (Source: Service Control Manager) (User: )
Description: The Security Center service failed to start due to the following error:
%%1079

Error: (01/06/2012 07:36:15 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80070006

Error: (01/06/2012 07:32:28 AM) (Source: Service Control Manager) (User: )
Description: The SBSD Security Center Service service depends on the Security Center service which failed to start because of the following error:
%%1079

Error: (01/06/2012 07:32:19 AM) (Source: Service Control Manager) (User: )
Description: The Security Center service failed to start due to the following error:
%%1079

Error: (01/06/2012 07:32:17 AM) (Source: Service Control Manager) (User: )
Description: The MySQL service failed to start due to the following error:
%%3

Error: (01/06/2012 07:32:06 AM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (01/06/2012 07:31:59 AM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (01/05/2012 10:49:51 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: SYSTEM)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft Office Access Runtime and Data Connectivity 2007 Service Pack 2 (SP2).

Error: (01/05/2012 10:49:30 PM) (Source: Service Control Manager) (User: )
Description: The Distributed Transaction Coordinator service terminated with service-specific error %%-1073737712.

Error: (01/05/2012 09:39:15 PM) (Source: ACPI) (User: )
Description: : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.


Microsoft Office Sessions:
=========================
Error: (12/08/2011 11:59:41 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 14 seconds with 0 seconds of active time. This session ended with a crash.

Error: (12/08/2011 11:59:01 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 57 seconds with 0 seconds of active time. This session ended with a crash.

Error: (12/03/2011 01:34:20 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6562.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 990 seconds with 0 seconds of active time. This session ended with a crash.

Error: (11/30/2011 08:53:57 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6565.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 11 seconds with 0 seconds of active time. This session ended with a crash.

Error: (11/30/2011 08:53:51 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6565.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 7 seconds with 0 seconds of active time. This session ended with a crash.

Error: (09/01/2011 00:05:06 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 143 seconds with 0 seconds of active time. This session ended with a crash.

Error: (07/22/2011 00:13:21 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 2 seconds with 0 seconds of active time. This session ended with a crash.

Error: (06/27/2011 06:25:33 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 1 seconds with 0 seconds of active time. This session ended with a crash.

Error: (05/18/2011 07:53:19 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6557.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 2625 seconds with 720 seconds of active time. This session ended with a crash.

Error: (05/01/2011 11:07:28 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 17 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

µTorrent (Version: 2.0.4)
1&1 EasyLogin
32 Bit HP CIO Components Installer (Version: 6.1.1)
360Amigo System Speedup PRO (Version: 1.2.1.7500)
4500_Help (Version: 1.00.0000)
7-Zip 9.15 beta
Acer eDataSecurity Management (Version: 2.8.4361)
Acer Empowering Technology (Version: 2.5.4301)
Acer ePower Management (Version: 2.5.4311)
Acer ePresentation Management (Version: 2.5.4300)
Acer eSettings Management (Version: 2.5.4302)
Adobe Acrobat X Pro - English, Français, Deutsch (Version: 10.0.3)
Adobe AIR (Version: 2.6.0.19140)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.16)
Adobe Flash Player 10 Plugin (Version: 10.3.181.22)
Adobe Media Player (Version: 1.8)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Adobe Shockwave Player 11.5 (Version: 11.5.9.620)
Adobe SVG Viewer 3.0 (Version: 3.0)
Amazon Unbox Video (Version: 2.1.0.126)
Android SDK Tools (Version: 1.14)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Argente Utilities 1.0.4.0 (Version: 1.0.4.0)
Atheros Client Installation Program (Version: 7.0)
Auslogics Disk Defrag (Version: version 3.1)
Auslogics Registry Cleaner (Version: version 2.0)
Belkin F7D1101 Basic Wireless USB Adapter (Version: 1.0.0.4)
Belkin Setup and Router Monitor
Big Fish Games: Game Manager (Version: 3.0.1.60)
Bing Bar (Version: 7.0.614.0)
BlackBerry Desktop Software 6.1 (Version: 6.1.0.35)
BlackBerry Device Software Updater (Version: 6.0.1.37)
Bluebeard's Castle
BOINC (Version: 6.12.34)
Bonjour (Version: 3.0.0.10)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 50.0.165.000)
BPDSoftware_Ini (Version: 1.00.0000)
BufferChm (Version: 130.0.331.000)
Business Contact Manager for Outlook 2007 SP2 (Version: 3.0.8619.1)
calibre (Version: 0.7.42)
CCleaner (Version: 3.14)
Collectorz.com Movie Collector
D3DX10 (Version: 15.4.2368.0902)
Defraggler (Version: 2.06)
Documents To Go Desktop for Android (Version: 2.0001.018)
DreamWoods 2
Dual-Core Optimizer (Version: 1.1.4.0169)
DVD Shrink 3.2
eFax Messenger (Version: 4.4.1.528)
Evernote v. 4.4.1 (Version: 4.4.1.4892)
Family Reunion Organizer 1.02
Family Tree Maker 2011 (Version: 20.0.368)
Family Tree Maker 2012 (Version: 21.0.388)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
Folderico 4.0 RC4 (Version: 4.0 RC4)
GDR 4053 for SQL Server Database Services 2005 ENU (KB970892) (Version: 9.3.4053)
GenSmarts
Haali Media Splitter
HiJackThis (Version: 1.0.0)
HP Officejet J4500 Series (Version: 13.0)
HTC BMP USB Driver (Version: 1.0.5375)
HTC Driver Installer (Version: 3.0.0.005)
HTC Sync (Version: 3.0.5517)
IBM Lotus Organizer 6 - English (Version: 6.1)
iCloud (Version: 1.0.2.17)
ImgBurn (Version: 2.5.6.0)
Intel PROSet Wireless
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Intel® PROSet/Wireless WiFi Software (Version: 13.01.1000)
iTunes (Version: 10.5.2.11)
J4500 (Version: 50.0.165.000)
Java Auto Updater (Version: 2.0.5.1)
Java DB 10.5.3.0 (Version: 10.5.3.0)
Java™ 6 Update 26 (Version: 6.0.260)
Java™ SE Development Kit 6 Update 23 (Version: 1.6.0.230)
Java™ SE Development Kit 6 Update 24 (Version: 1.6.0.240)
Java™ SE Development Kit 6 Update 25 (Version: 1.6.0.250)
Junk Mail filter update (Version: 15.4.3502.0922)
Legacy Charting 7.5
LinkedIn Outlook Connector (Version: 1.1.10.0)
LSI HDA Modem (Version: 2.2.96)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2003 Web Components (Version: 11.0.8173.0)
Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Runtime (English) 2007 (Version: 12.0.4518.1049)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Small Business Connectivity Components (Version: 2.0.7024.0)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft OLE DB Provider for Visual FoxPro (Version: 9.0.0.3504)
Microsoft Outlook Social Connector 32-bit (Version: 14.0.4763.1000)
Microsoft Outlook Social Connector Provider for Facebook 32-bit (Version: 14.0.5117.5000)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (Version: 14.0.5117.5000)
Microsoft Primary Interoperability Assemblies 2005 (Version: 8.0.50727.42)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2005 Express Edition (AACPROSQL) (Version: 9.3.4035.00)
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) (Version: 9.4.5000.00)
Microsoft SQL Server 2005 Tools Express Edition (Version: 9.4.5000.00)
Microsoft SQL Server 2008 Management Objects (Version: 10.0.1600.22)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Microsoft Web Platform Installer 2.0 (Version: 2.1.1)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft XNA Framework Redistributable 2.0 (Version: 2.0.11128.1)
Microsoft_VC80_CRT_x86 (Version: 1.00.0000)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Miro Video Converter (Version: 1.6.9)
MobileMe Control Panel (Version: 3.1.8.0)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
NVIDIA PhysX v8.10.29 (Version: 8.10.29)
OGA Notifier 1.7.0105.14.0 (Version: 1.7.0105.14.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Organizer Conversion Utility
Paint.NET v3.5.10 (Version: 3.60.0)
Personal Historian 2.0.1.1
ProductContext (Version: 50.0.165.000)
QuickTime (Version: 7.71.80.42)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
Revo Uninstaller 1.93 (Version: 1.93)
RootsMagic 5.0.1.0
Safari (Version: 5.34.52.7)
Samsung AllShare (Version: 2.1.0.11123_8)
Samsung Kies (Version: 2.0.3.11082_152)
SAMSUNG USB Driver for Mobile Phones (Version: 1.4.8.0)
Scan (Version: 13.0.0.0)
SecondLifeViewer2 (remove only)
Serif PagePlus Starter Edition (Version: 2.0.2.009)
SiSoftware Sandra Lite 2011b (Version: 17.25.2011.1)
Speccy (Version: 1.11)
Spybot - Search & Destroy (Version: 1.6.2)
SQL Server System CLR Types (Version: 10.0.1600.22)
SUPERAntiSpyware (Version: 5.0.1136)
The Complete Genealogy Builder (Version: Version 2011)
The Master Genealogist (for All Users) (Version: 6.x)
Toolbox (Version: 130.0.648.000)
Trend Micro RUBotted 2.0 Beta (Version: 2.0.0.1030)
Uninstall Dual Mode Camera (TDC13E0)
Vivitar Experience Image Manager
WebReg (Version: 130.0.132.017)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Encoder 9 Series (Version: 9.00.2980)
Windows Mobile Device Center (Version: 6.1.6965.0)
WinHTTrack Website Copier 3.43-9C (Version: 3.43.9)
WinPcap 4.1.1 (Version: 4.1.0.1753)
XING Connector 1.2 (Version: 1.2)
Xvid 1.1.3 final uninstall (Version: 1.1)

========================= Memory info: ===================================

Percentage of memory in use: 82%
Total physical RAM: 2038.43 MB
Available physical RAM: 352.49 MB
Total Pagefile: 5110.43 MB
Available Pagefile: 2682.41 MB
Total Virtual: 2047.88 MB
Available Virtual: 1940.96 MB

========================= Partitions: =====================================

1 Drive a: (PAC Folders) (Fixed) (Total:283.98 GB) (Free:283.68 GB) NTFS
2 Drive c: () (Fixed) (Total:111.69 GB) (Free:24.53 GB) NTFS
4 Drive h: (Big Sky Committee) (Fixed) (Total:278.32 GB) (Free:264.59 GB) NTFS
5 Drive i: (Jon A Greenspon) (Fixed) (Total:278.32 GB) (Free:263.93 GB) NTFS
6 Drive j: (New Volume) (Fixed) (Total:278.32 GB) (Free:254.72 GB) NTFS
7 Drive k: (Kirwan Storage Drive) (Fixed) (Total:278.32 GB) (Free:259.63 GB) NTFS
8 Drive z: (Transport Drive) (Fixed) (Total:298.09 GB) (Free:68.74 GB) NTFS

========================= Users: ========================================

User accounts for \\JONAGREENSPON

Administrator Guest Jon A Greenspon
Mcx1-JONAGREENSPON


**** End of log ****

Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.06.03

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 9.0.8112.16421
Jon A Greenspon :: JONAGREENSPON [administrator]

1/6/2012 09:11:47
mbam-log-2012-01-06 (09-11-47).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 226863
Time elapsed: 12 minute(s), 5 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#4 Broni

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Posted 06 January 2012 - 04:29 PM

Is GMER log coming?

Uninstall Auslogics Registry Cleaner.
Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


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#5 Jon Greenspon

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Posted 06 January 2012 - 11:18 PM

I've tried running GMER three times, and three times my laptop has rebooted during the running of the program.

I'm trying it in safe mode.

Edited by Jon Greenspon, 06 January 2012 - 11:19 PM.


#6 Broni

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Posted 07 January 2012 - 12:34 AM

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#7 Jon Greenspon

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Posted 07 January 2012 - 01:19 AM

I tried running GMER in safe mode...

It ran for a little over an hour, then rebooted my system.

#8 Broni

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Posted 07 January 2012 - 01:22 AM

Please read my previous reply.

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#9 Jon Greenspon

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Posted 07 January 2012 - 01:23 AM

I'll run aswMBR tonight and upload the report tomorrow.

Thank you for the help so far.

#10 Jon Greenspon

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Posted 07 January 2012 - 01:26 AM

Please read my previous reply.


Are you referring to the Registry Cleaner? I removed it after seeing the post.

#11 Jon Greenspon

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Posted 07 January 2012 - 02:27 AM

Here's the aswMBR result:

aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-06 23:58:42
-----------------------------
23:58:42.864 OS Version: Windows 6.1.7601 Service Pack 1
23:58:42.864 Number of processors: 2 586 0xF0D
23:58:42.864 ComputerName: JONAGREENSPON UserName:
23:58:44.018 Initialize success
23:58:49.790 AVAST engine defs: 12010601
23:58:55.438 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-4
23:58:55.438 Disk 0 Vendor: Hitachi_HTS542512K9SA00 BB2OC31P Size: 114473MB BusType: 11
23:58:55.469 Disk 0 MBR read successfully
23:58:55.469 Disk 0 MBR scan
23:58:55.484 Disk 0 Windows 7 default MBR code
23:58:55.500 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
23:58:55.562 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 114371 MB offset 206848
23:58:55.594 Disk 0 scanning sectors +234438656
23:58:55.703 Disk 0 scanning C:\Windows\system32\drivers
23:59:18.650 Service scanning
23:59:19.384 Service MpKslc46fb293 C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{F6EB8B98-5F49-48C3-A28E-64D52049F2E0}\MpKslc46fb293.sys **LOCKED** 32
23:59:19.399 Service MpNWMon C:\Windows\system32\DRIVERS\MpNWMon.sys **LOCKED** 32
23:59:20.086 Modules scanning
23:59:31.583 Disk 0 trace - called modules:
23:59:31.786 ntkrnlpa.exe CLASSPNP.SYS disk.sys ataport.SYS halmacpi.dll PCIIDEX.SYS msahci.sys dxgkrnl.sys igdkmd32.sys dxgmms1.sys watchdog.sys USBPORT.SYS usbuhci.sys hidusb.sys HIDCLASS.SYS HIDPARSE.SYS mouhid.sys mouclass.sys usbccgp.sys usbhub.s
23:59:31.786 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x85e9e030]
23:59:31.801 3 CLASSPNP.SYS[88e0459e] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP2T0L0-4[0x85dac908]
23:59:31.801 5 mouhid.sys[9037278b] -> nt!IofCallDriver -> \Device\0000009e[0x8688ca40]
23:59:31.817 7 hidusb.sys[903cd391] -> nt!IofCallDriver -> \Device\0000009b[0x8695cc68]
23:59:31.817 9 usbccgp.sys[903b9565] -> nt!IofCallDriver -> \Device\USBPDO-10[0x8695b6a8]
23:59:31.832 11 usbhub.sys[9000ac88] -> nt!IofCallDriver -> \Device\USBPDO-5[0x86283028]
23:59:31.832 13 mouhid.sys[9037278b] -> nt!IofCallDriver -> \Device\0000009e[0x8688ca40]
23:59:31.848 15 hidusb.sys[903cd391] -> nt!IofCallDriver -> \Device\0000009b[0x8695cc68]
23:59:31.848 17 usbccgp.sys[903b9565] -> nt!IofCallDriver -> \Device\USBPDO-10[0x8695b6a8]
23:59:31.864 19 usbhub.sys[9000ac88] -> nt!IofCallDriver -> \Device\USBPDO-5[0x86283028]
23:59:31.864 21 mouhid.sys[9037278b] -> nt!IofCallDriver -> \Device\0000009e[0x8688ca40]
23:59:31.879 23 hidusb.sys[903cd391] -> nt!IofCallDriver -> \Device\0000009b[0x8695cc68]
23:59:31.895 25 usbccgp.sys[903b9565] -> nt!IofCallDriver -> \Device\USBPDO-10[0x8695b6a8]
23:59:31.895 27 usbhub.sys[9000ac88] -> nt!IofCallDriver -> \Device\USBPDO-5[0x86283028]
23:59:31.910 29 mouhid.sys[9037278b] -> nt!IofCallDriver -> \Device\0000009e[0x8688ca40]
23:59:31.910 31 hidusb.sys[903cd391] -> nt!IofCallDriver -> \Device\0000009b[0x8695cc68]
23:59:31.926 33 usbccgp.sys[903b9565] -> nt!IofCallDriver -> \Device\USBPDO-10[0x8695b6a8]
23:59:31.926 35 usbhub.sys[9000ac88] -> nt!IofCallDriver -> \Device\USBPDO-5[0x86283028]
23:59:31.942 37 mouhid.sys[9037278b] -> nt!IofCallDriver -> \Device\0000009e[0x8688ca40]
23:59:31.942 39 hidusb.sys[903cd391] -> nt!IofCallDriver -> \Device\0000009b[0x8695cc68]
23:59:31.957 41 usbccgp.sys[903b9565] -> nt!IofCallDriver -> \Device\USBPDO-10[0x8695b6a8]
23:59:31.973 43 usbhub.sys[9000ac88] -> nt!IofCallDriver -> \Device\USBPDO-5[0x86283028]
23:59:31.973 45 mouhid.sys[9037278b] -> nt!IofCallDriver -> \Device\0000009e[0x8688ca40]
23:59:31.988 47 hidusb.sys[903cd391] -> nt!IofCallDriver -> \Device\0000009b[0x8695cc68]
23:59:31.988 49 usbccgp.sys[903b9565] -> nt!IofCallDriver -> \Device\USBPDO-10[0x8695b6a8]
23:59:32.004 51 usbhub.sys[9000ac88] -> nt!IofCallDriver -> \Device\USBPDO-5[0x86283028]
23:59:32.550 AVAST engine scan C:\Windows
23:59:38.306 AVAST engine scan C:\Windows\system32
00:00:18.274 File: C:\Windows\system32\d3dxx10_37.dll **INFECTED** Win32:Rootkit-gen [Rtk]
00:03:50.231 AVAST engine scan C:\Windows\system32\drivers
00:04:10.886 AVAST engine scan C:\Users\Jon A Greenspon
00:24:46.952 Disk 0 MBR has been saved successfully to "C:\Users\Jon A Greenspon\Desktop\Bleeping Computer\MBR.dat"
00:24:47.061 The log file has been saved successfully to "C:\Users\Jon A Greenspon\Desktop\Bleeping Computer\aswMBR.txt"

#12 Broni

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Posted 07 January 2012 - 11:21 AM

I see some infection listed by aswMBR:

00:00:18.274 File: C:\Windows\system32\d3dxx10_37.dll **INFECTED** Win32:Rootkit-gen [Rtk]

I think some more advanced tools will be needed.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#13 Jon Greenspon

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Posted 10 January 2012 - 02:00 PM

Thanks Broni:

I ran all the stuff and posted it to a new topic, as requested.




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