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Black Screen of Death?


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10 replies to this topic

#1 wongton

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Posted 02 January 2012 - 01:19 AM

Was working on the laptop when all of a sudden it blue screened. I was unable to copy down the code before it reset, but once it turned back on, the desktop is black. This happens right after I login. The taskbar is still there but there is no start button. I can boot into safe mode and its works ok. I've checked the event viewer and the main thing seems to be saying: The driver detected a controller error on \Device\Ide\IdePort0.

Specs:
HP dv4t-1400
Windows 7 64-bit

Thanks in advance

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#2 ReviverSoft

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Posted 02 January 2012 - 03:20 AM

If this is recent, you might want to try the System Restore option through the Windows safe mode.

That should restore any changes that is causing this problem.
ReviverSoft - Happy to help!

#3 wongton

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Posted 02 January 2012 - 12:02 PM

Unfortunately I have no system restore points on hand. They seem to be located on an external hard drive that is currently not in my possession. Should I just wait and try to see if that cures my problem?

#4 LucheLibre

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Posted 02 January 2012 - 12:15 PM

What were you doing when the BSOD happened?

Use BlueScreenView to provide details about your errors.

  • Download the .zip file and extract to a folder on your desktop. Open that folder and run BlueScreenView.exe.
  • After BSV completes its scan, click Edit > Select All. Then click File > Save Selected Items and save the report to your desktop as BSOD.txt
  • Open BSOD.txt in Notepad and copy all of its content to your next reply.

===========================================

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#5 wongton

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Posted 02 January 2012 - 12:55 PM

Edit: Unfortunately it did not seem to record the BSOD that happened first, causing the problmes, on 12/31/2011 around 10am...

==================================================
Dump File : 010112-19578-01.dmp
Crash Time : 1/1/2012 1:25:41 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`03084c26
Parameter 3 : fffff880`05c9bea0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010112-19578-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 281,200
==================================================

==================================================
Dump File : 123111-24741-01.dmp
Crash Time : 12/31/2011 9:08:14 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`03c5e480
Parameter 3 : 8ece8b07`a0bb7a00
Parameter 4 : fffffa80`03c5e480
Caused By Driver : aswSnx.SYS
Caused By Address : aswSnx.SYS+1d6e6
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\123111-24741-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 282,088
==================================================

==================================================
Dump File : 123111-46706-01.dmp
Crash Time : 12/31/2011 7:56:56 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`03084c26
Parameter 3 : fffff880`06fabea0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\123111-46706-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 281,224
==================================================

==================================================
Dump File : 053011-28142-01.dmp
Crash Time : 5/30/2011 5:30:55 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000094
Parameter 2 : fffff880`03cdb64e
Parameter 3 : fffff880`02fbd6e8
Parameter 4 : fffff880`02fbcf50
Caused By Driver : bcmwl664.sys
Caused By Address : bcmwl664.sys+7ba61
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : bcmwl664.sys+7b64e
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\053011-28142-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 295,288
==================================================

==================================================
Dump File : 022211-27955-01.dmp
Crash Time : 2/22/2011 3:28:23 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffffa80`078e6000
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02eb9370
Parameter 4 : 00000000`00000000
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1274e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70600
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022211-27955-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 291,184
==================================================

==================================================
Dump File : 020711-23415-01.dmp
Crash Time : 2/7/2011 4:47:29 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffffa80`07986000
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02e6e370
Parameter 4 : 00000000`00000000
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1274e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70600
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020711-23415-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 291,184
==================================================

==================================================
Dump File : 020611-40029-01.dmp
Crash Time : 2/6/2011 5:00:36 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffffa80`09e34000
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02e81370
Parameter 4 : 00000000`00000000
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1274e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70600
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020611-40029-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 291,184
===========================

Edited by wongton, 02 January 2012 - 01:02 PM.


#6 LucheLibre

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Posted 02 January 2012 - 01:30 PM

Any details you can give as to what you were doing when the machine crashed would be helpful.

Repair Avast

  • Click the Start Orb, type in "uninstall", and click Uninstall a program in the search results.
  • Find and double-click on Avast.
  • In the pop-up window, scroll down and select Repair. Click Next and wait until Avast finishes.
  • Restart your computer.

===========================================

Check System File Integrity

  • Click Start Orb and type cmd. In search results, right-click cmd and select Run as Administrator.
  • At the prompt, type sfc /scannow and press Enter. Don't forget the space between "sfc" and "/scannow". Be aware that this process will take a while.
  • When it finishes, restart your computer.

===========================================

Edited by LucheLibre, 02 January 2012 - 01:38 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#7 wongton

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Posted 02 January 2012 - 02:00 PM

If I remember right, was just surfing the web on firefox, most likely watching some youtube videos. When I tried to move the firefox window, it began to not respond and turn transparent. After attempting to use windows task manager to end process, the laptop BSOD'ed.

edit:

Just finished the scan and it says it found corrupt files but was unable to fix some of them. Would it be helpful to post the log?

Edited by wongton, 02 January 2012 - 05:13 PM.


#8 noknojon

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Posted 02 January 2012 - 10:31 PM

Would it be helpful to post the log?

Yes please - The more information the better it is to see the problem -

Has avast! been now fully removed and replaced with another Antivirus for the moment ??
This has been showing up in a few cases that all involved avast! recently -
This is only a good idea so that you can check if this is related to your aswSnx.SYS problem

Thank You -
EDIT - If LucheLibre has a fix for this you can leave avast! installed -

Edited by noknojon, 02 January 2012 - 10:37 PM.


#9 LucheLibre

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Posted 03 January 2012 - 06:28 PM

The log might in the end negate the need for it, but I think you're right that he should uninstall Avast. I've been seeing a few of the problems associated with it too, and I think I'm going to adjust my suggestion for Avast for the time being to simply replacing it. Too many good alternatives out there right now.

Just realized too I'm a goober for not including the 'post yer log' step in my sfc script. *facepalm*

Yay learning....

Edited by LucheLibre, 03 January 2012 - 06:32 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#10 Jacee

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Posted 03 January 2012 - 10:48 PM

You might try a 'clean' boot and see what's causing the problem (program or driver) ... http://support.microsoft.com/kb/929135

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#11 wongton

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Posted 06 January 2012 - 02:50 PM

Uninstalling avast seemed to help a bit, but the computer still seems to be running a bit slow. I've attached the sfc scan logs. I'll try the clean boot to see if I can pinpoint whats causing the problem. Heres the scan log: Link




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