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Unable to connect to internet

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#1 hillddb777


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Posted 02 January 2012 - 12:25 AM

My system was recently hit with the XP Antivirus 2012 which was removed using Malwarebytes. However, since then I have been unable to connect to the internet. The broadband connection is good as the computer I am currently using is connected. ipconfig gives "An internal error occurred: The request is not supported." Please help.

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#2 noknojon


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Posted 02 January 2012 - 03:26 AM

Hi and Welcome -
Here is a first place to start - On the Problem Computer - Please go > Start > Accessories > Command Prompt >

From within the command prompt box type the following, pressing enter after each line :

ipconfig /flushdns

ipconfig /release

ipconfig /renew

netsh winsock reset

If you still have connection problems download - winsockXP

Thank You -

Edited by noknojon, 02 January 2012 - 03:28 AM.

#3 hillddb777

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Posted 02 January 2012 - 11:15 AM

With each ipconfig I received the same error:

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional Information: unable to query host name.

After netsh winsock reset, I restarted the computer as instructed - still nothing.

Also ran the winsock XP fix and restarted - still nothing.

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