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Icon, Folder, and File names not visible following virus infection


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#1 Avinash108

Avinash108

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Posted 01 January 2012 - 08:39 PM

I just recovered from a malware problem with Win32/TrojanDownloader.LCTGMFCtrojan by way of another malware forum. I was assisted in cleaning my computer to their satisfaction but have been left with some issues that they were not able to fix.

I am running Vista Home Premium, sp2, on Dell Studio 1737 laptop. The initial signs of the infection which still remain after clearing it, are

1) All icons, folders, and files on the desktop and within Explorer window view pane are absent their file names. If I rt click and check properties, their names still remain and are shown, but just are not visible otherwise in the regular viewing pane. Also the folder names ARE visible in the Folder menu portion of the Explorer window. File names of recently used files ARE also visible in the “Recent Items” menu in Start.
2) The Start search function and the search function within the Explorer window view pane no longer work. The top of the Start search function pane states “Search failed to initialize.”
3) I can not access the UAC. Early on in the infection, before it was cleared, when I logged on, I saw a “Switch user” button (which was new), but clicking on it did nothing, and when I checked for a new account in the task manager, none was apparent.
4) Windows update no longer works and access to the update download website remains blocked but not re-directed (never was redirected)

I can access regedit and CMD via “Help and Support” in the Start menu, but this work around doesn't work for Windows Update or accessing the UAC.

Things I have attempted thus far are:

1) unhide.exe
2) SFC scannow from CMD. Some files were corrected, others were not. A log of the scan is available upon request.
3) “hold down the shift key while double clicking the C:\ drive. Then open C:\ again.”
4) http://www.howtogeek.com/howto/windo...ng-file-names/ and http://www.vistax64.com/tutorials/70...-settings.html
5) plus changing file attributes in the options for viewing files.
6) Downloaded and use UVK utility from http://www.carifred.com/uvk/help/. It is a great little fixer-upper utility but was unable to fix my problem.

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#2 Avinash108

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Posted 02 January 2012 - 01:30 PM

I have managed to fix most of the issues that my computer was having. I decided to work on the error message, "Search failed to initialize". That took me to the Microsoft instructions for fixing the search function, at http://support.microsoft.com/kb/932989#LetMeFixItMyselfAlways. Basically, it instructed me to delete the current indexing and to re-index. I rebooted after that, and found that not only was the search function now working, the names of the icons, folders, and files were also now visible. Windows update also works again.

I don't know enough about computers to know why the re-indexing fixed my other problems as well, just glad it did. Hope this helps someone else.




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