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Win 7 Antispyware 2012 infected


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#1 Bubble10

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Posted 01 January 2012 - 11:25 AM

Today my husband got a warning from Win7 Antispyware 2012 that his Laptop is infected. Tried to run Malwarebytes and it won't run because of the Win7 Antispyware thing.

Any help would be appreciated. And please use easy words/instructions for me to understand. Thanks

Edited by Queen-Evie, 01 January 2012 - 11:46 AM.
moved from Introductions to Am I Infected


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#2 narenxp

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Posted 01 January 2012 - 11:45 AM

Right click on the malwarebytes

Select- Run as administrator

You should be able to run it

Good luck

#3 Bubble10

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Posted 01 January 2012 - 11:57 AM

None of the programs will run now :-/ not even Notepad will open. and Malwarebytes got uninstalled for some odd reason, don't know if hubby did it or not :-(

#4 boopme

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Posted 01 January 2012 - 12:17 PM

Hello,there are some steps in the guide that should help. If necessary try Rebooting into Safe Mode with Networking
How to start Windows 7 in Safe Mode


Please follow our Removal Guide here Remove Win 7 Antispyware .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Also the other tool log.. A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
Copy and paste the contents of that file in your next reply.
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#5 Bubble10

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Posted 02 January 2012 - 04:20 PM

I don't know what happened, but I restarted his laptop and i was able to update Malwarebytes and run it. After Malwarebytes was done the Win7 Antispyware 2012 never showed up again. i hope it is gone. Thanks though for your help :-) I really appreciate it

#6 boopme

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Posted 02 January 2012 - 05:38 PM

OK, we should be sure there are no remnants,
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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