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MBAM prevents exe files from running


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#1 Davidx1956

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Posted 01 January 2012 - 09:44 AM

New and not very sophisticated user here. I was infected with Win 7 Home Security 2012, followed the instructions to get rid of it, finishing by installing and running Malwarebytes Anti-Malware. It seemed to work -- MBAM found several files and removed them. Then I rebooted, and I cannot run any .exe file. If I click on Word, for example, it asks me what program I want to use to open the file 'winword.exe' However, I can open a word doc successfully by double-clicking. Ditto with pdfs etc. I didn't keep a copy of the MBAM report -- it seemed straightforward (maybe there's a copy but I don't know how to find it).

I have no idea how to proceed -- any suggestions?

Thanks,

David

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#2 narenxp

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Posted 01 January 2012 - 10:57 AM

Hi

Download

http://www.winhelponline.com/fileasso/exe_fix_w7.zip

Extract and launch the reg file

Click YES when you get a UAC prompt

You should be aable to launch applications now

Good luck

#3 Davidx1956

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Posted 01 January 2012 - 11:08 AM

Many thanks. I downloaded the file and ran it, but got this message:

"Cannot import C:\Users\[myname]\Desktop\exe_fix_w7.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes."

However, after running the fix, I am now able to start programs (I haven't tried them all yet!). Is there anything else I need to check or do?

David

#4 narenxp

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Posted 01 January 2012 - 11:49 AM

That's common,you need not worry about it.:)

#5 Davidx1956

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Posted 01 January 2012 - 12:00 PM

Good -- thanks again for your help.

#6 quietman7

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Posted 01 January 2012 - 05:53 PM

BTW the issue you describe was not caused by Malwarebytes but by the infection you were dealing with.

Some malware infections target .exe files and alter file associations in the registry. Without repairing the file association, .exe files will lose functionality and you may be unable to run any programs. In some cases Windows may ask you to "Choose the program you want to use to open this file".

While Malwarebytes may detect and remove files and registry keys related to an infection, sometimes it is necessary to use other tools and fixes to correct all the modifications the malware made to your system.
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#7 Davidx1956

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Posted 01 January 2012 - 06:43 PM

Yes, thanks, that's what I figured, but the instructions for getting rid of the virus didn't contain any indication for how to resolve this "side effect" of the cure. And I'm not nearly knowledgeable enough to figure out these things for myself.

David

#8 quietman7

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Posted 01 January 2012 - 10:52 PM

I'm not nearly knowledgeable enough to figure out these things for myself.

That's why we have these forums here at BC...a place where staff and advanced members can answer questions and help folks such as yourself.
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