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#1 Borlou

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Posted 30 December 2011 - 09:05 PM

Laptop Dell Inspiron 5100
Wired
Router Cisco Linksys E2500
Internet cable
Windows xp home SP2
I had to reload a new version of Windows XP SP2. In the 1394 Connection Status box, under "General" it shows Status: Connected, Speed: 400.0 Mbps, but there is no activity. Under "Support", when I try repair, the following message appears:

Repair 1394 Connection
Windows could not finish repairing the problem because the following action cannot be completed: Failed to query TCP/IP settings of the connection. Cannot proceed.

I have a desktop with Windows XP SP3 and it works fine thru the Linksys router. Thank you for ur help.

As requested:

MiniToolBox by Farbar
Ran by Alex (administrator) on 30-12-2011 at 20:26:24
Microsoft Windows XP Home Edition Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip



popd
# End of interface IP configuration




Windows IP Configuration



Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============

Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 254.98 MB
Available physical RAM: 160.37 MB
Total Pagefile: 625.88 MB
Available Pagefile: 478.8 MB
Total Virtual: 2047.88 MB
Available Virtual: 1979.09 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:37.22 GB) (Free:35.52 GB) NTFS
2 Drive d: (eav4303140_20090218) (CDROM) (Total:0.6 GB) (Free:0 GB) UDF
3 Drive e: (KINGSTON) (Removable) (Total:7.45 GB) (Free:7.29 GB) FAT32

========================= Users: ========================================

User accounts for \\ALEX-68A2654BA9

Administrator Alex Guest
HelpAssistant SUPPORT_388945a0


**** End of log ****

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#2 Agent24

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Posted 05 January 2012 - 05:11 PM

Are you actually using a firewire connection? If not, and you are using an ethernet cable, you may need to reinstall your NIC drivers.

Inspiron 5100 drivers - http://www.dell.com/support/drivers/us/en/04

Broadcom 440x 10/100 Integrated Controller
Direct link: ftp://ftp.dell.com/network/R54631.exe

#3 Borlou

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Posted 08 January 2012 - 09:18 PM

My knowledge in computers being limited, I googled “firewire connection”. The full title I got was “FireWire IEEE-1394 connection”.
On my laptop, I clicked Control Pannel, System, Hardware, Device Manager, Network Adapters. 1394 Net Adaptor, Properties and got on the General tab:
Device Type: Network adapters
Manufacturer: Microsoft
Location: on Texas Instruments OHCI Compliant IEEE 1.

In addition in Device Manager, I got yellow interrogation points in front of:
Other devices:
Ethernet Controller
Multimedia Audio Controller
PCI Modem
Video Controller (VGA Compatible)
I hope this will help you in identifying if I am using firewire connection or not.

Do I got ahead in reinstalling the NIC drivers ? If so, do I install drivers at Inspiron 5100 and Broadcom ?

#4 Agent24

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Posted 09 January 2012 - 01:42 PM

It does help a bit. A firewire port looks like this http://www.howdo.ca/images/firewire.gif and it doesn't sound like that's what you are using. =D

Thank you for providing the "Other devices" Info.

Ethernet media controller is what the driver I linked above is for.

Do I got ahead in reinstalling the NIC drivers ? If so, do I install drivers at Inspiron 5100 and Broadcom ?

You want to go ahead and install the broadcom drivers.

The Inspiron link simply takes you to the main driver page. Thought i'd be helpful in case you are missing other drivers.

#5 Borlou

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Posted 11 January 2012 - 11:05 AM

The driver in "Broadcom 440x 10/100 Integrated Controller" work well and I have access to the Internet. What a relief! The driver in Inspiron 5100 for Broadcom didn't work with USB, seems only with disquettes. I am now downloading all the driver updates and Windows updates. Thank you much for ur help!

#6 Agent24

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Posted 11 January 2012 - 11:56 AM

Glad I could help, Boriou. =D

#7 Borlou

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Posted 13 January 2012 - 10:10 AM

What does =D mean ? :huh:




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