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Missing CONSRV on Vista 64 bit causing BSOD


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6 replies to this topic

#1 thedscman

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Posted 30 December 2011 - 05:28 PM

My neighbors PC was infected with one of the 2011/12 security suite malware packages and Microsoft security esentials suite removed the offending files. When I boot, I'm not greated with

STOP: C0000135 {Unable to Locate Component}
This application has failed to start because consrv was not found. Re-installing the application may fix this problem.


I can get into the repair console, but can't do much from there. I can get into regedit, but can't seem to run any of the utilities from the Preparation guide.

Any help would be greatly appreciated.

Thanks

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#2 HelpBot

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Posted 05 January 2012 - 05:30 PM

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#3 Farbar

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Posted 06 January 2012 - 09:38 AM

Hello thedscman,

Apologies for the delay.

If you still need assistance please let me know how is the current condition of your computer.

#4 thedscman

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Posted 06 January 2012 - 01:43 PM

Farbar,

My neighbor's computer still won't boot. I haven't had a chance to go over and grab the logs, but will be doing that sometime today.

Thanks,
Dan

#5 Farbar

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Posted 06 January 2012 - 02:05 PM

:thumbup2:

#6 Farbar

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Posted 06 January 2012 - 07:47 PM

If the computer is not booting this is the log we need.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.[/list]

#7 Farbar

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Posted 13 January 2012 - 04:56 PM

This thread will now be closed due to lack of activity.

If you need this topic reopened, please send me a Private Message and I will reopen it for you.

If you should have a new issue, please start a new topic.

Every one else should start a new topic.




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