Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 7 Won't boot after ESet Virus removal


  • This topic is locked This topic is locked
7 replies to this topic

#1 C_HARKIN

C_HARKIN

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 30 December 2011 - 04:39 PM

Hi, I'm running Windows 7 Ultimate and I'm hoping to get a quick fix on this as I've been trying for two days to fix this computer with no luck yet. The problem arose so far in that, I ran ESet security and it found and deleted two infections in Appdata/roaming - (I noted that it was reading trial mode at the bottom of the windows screen which I never noticed before but at least that was when it was still functioning. I restarted the computer, was welcomed by the Asus menu screen first and then when it goes to load windows, it says "loading windows files" and then goes to the automatic repair feature. It says corrupt file in problem details and proceeds to conclude that it can't fix it. In the advanced features, I have tried the startup repair with no luck, the system restore with no luck - tried all restore points listed and after many many 30 min intervals, it comes back that it cannot restore to the previous state. There are no disk images and no memory problems. Command Prompt will run (although one time it did not and simply shut down). I booted from DVD and tried repair from that with no more luck than before, however, did find it strange that when it looked for the windows installation it found one called windows and one called Microsoft Windows - same partition size, all details the same, not sure what's up with that.

I know its the long weekend but I'm praying someone has a suggestion because I'm not looking forward to formatting this guy. Help please?

BC AdBot (Login to Remove)

 


#2 C_HARKIN

C_HARKIN
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 30 December 2011 - 05:56 PM

Here's the log file that I ran from CMD prompt

Attached Files

  • Attached File  FRST.txt   44.45KB   1 downloads


#3 C_HARKIN

C_HARKIN
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 30 December 2011 - 06:05 PM

And the fix log ....

#4 C_HARKIN

C_HARKIN
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 30 December 2011 - 11:10 PM

I followed the info under Windows cannot start/.exe files cannot run forum up until ubunto is concerned something about the cd and usb running I can get it to make the mbr.bin file but can't get it to recognize the usb to put it on to check it out or the balance of what's next?

#5 C_HARKIN

C_HARKIN
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 31 December 2011 - 09:29 AM

Also, at the Automatic System repair it reads:

Startuprepairoffline
6.1.7600.16385
6.1.7600.16385
unknown
212009913
autofailover
13
corruptfile
1033 locale 1D

It doesn't identify an actual corrupt file name it says it can't determine the root of the problem.

I've also tried fixmbr and rebuild bcd series which did not help yet either.

Tried to run Windows 7 upgrade from the disk but because I'm not in windows that won't work and also because I'm running SP1 and I don't have the disk for SP1.

HELP? I've downloaded Unetbootin and Ubontu but don't know how to work them to get things fixed :(

#6 C_HARKIN

C_HARKIN
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 01 January 2012 - 09:19 PM

Problems solved after a weekend with them - one left is that I now have debris of a german boot login screen that a) i can't read and B) don't know how to get rid of - can someone walk me through how to edit my boot.ini or whatever i need to do to either remove it and revert to whatever the standard is or B) just not see it?

#7 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,632 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:46 PM

Posted 05 January 2012 - 04:40 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/435401 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#8 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,632 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:46 PM

Posted 10 January 2012 - 04:45 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users