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trouble after Windows 7 Security 2012 Virus


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#1 thenavonod

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Posted 30 December 2011 - 02:32 PM

Recently got the Windows 7 Security virus that's going around. I followed the spyware removal instructions on the forums and it seems to be working well. Afterwards I had problems with Windows Updater and Firewall - receiving an error when attempting to manage. I found the registry files needed to fix problem, but now certain programs won't open. One program (for instance) I use to update stuff for a game is asking me to reinstall the program when I double click on it.

I'm not certain I actually cleared this virus and am a bit worried. Is there a registry fix for this? Is there a good way to check to see if I still have the rootkit on my computer? I use Windows 7.

I appreciate any help and thanks for taking the time to read this.

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#2 Broni

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Posted 30 December 2011 - 05:06 PM

Playing with registry by yourself is a dangerous game.

One program (for instance) I use to update stuff for a game is asking me to reinstall the program when I double click on it.

Any program or just that one?
Infection will corrupt some files so reinstalling some programs may be needed.

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#3 thenavonod

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Posted 30 December 2011 - 06:26 PM

I do feel a bit timid working with registry files, I hope I haven't done anything incorrectly. So far, it's the only program I have found that asked me to reinstall. I finished working on the computer very late last night, and have been at work away from the computer all day. I thought I noticed a couple of other blank icons, but I can't recall which programs they were shortcuts for.

This is link is where I found the registry fix for the error I was having: My link I had originally found it in Microsoft's answer forums.

#4 Broni

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Posted 30 December 2011 - 07:02 PM

If that's the only program reinstall it.

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#5 thenavonod

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Posted 30 December 2011 - 07:08 PM

I will do so tonight - thank you!

Moving forward from here, how can I be certain that my computer is once again clean?

#6 Broni

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Posted 30 December 2011 - 08:14 PM

We can run some additional scans if you wish....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#7 thenavonod

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Posted 31 December 2011 - 08:19 AM

Broni, thank you for offering to take the time to review my computer. My ISP at home is down, so I was unable to get online. I'm posting this from work now, and with today being New Year's Eve, I probably won't get a chance to put up those logs until tomorrow sometime (hopefully my ISP will be back up and running by then.)
Thanks again, and incase I don't have any internet tomorrow - Happy New Year!

#8 Broni

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Posted 31 December 2011 - 01:10 PM

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#9 thenavonod

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Posted 31 December 2011 - 07:03 PM

Broni, I'm on a friend's computer right now getting ready to download the files I will need to post the reports you asked for. One thing I was wondering is if my lack of internet access may be due to the fact that I recently had this virus. I noticed several other posts of people complaining of the same problem, and after speaking with my ISP (Time Warner Cable), we don't believe it's a problem with the internet on their end. One thing I've been wondering is if my computer, modem or wireless router may have been damaged to the point where it can block my internet access.

Just food for thought since it doesn't seem to be a problem with my service provider. Anyways, I'll be running the diagnostics on my computer tomorrow - with out internet service so I won't be able to uptdate Malwarebytes (althought I updated it when I had internet service Thursday night).

If you have any other suggestions or input before I go through, please let me know.

Thanks so much once again.

#10 Broni

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Posted 31 December 2011 - 07:18 PM

Are there any other computers at home?
Can they connect no problem?

If there are no other computers download this tool as well...

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#11 thenavonod

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Posted 31 December 2011 - 07:33 PM

I have a macbook pro that I have been using to connect at work to browse forums and look for solutions. I also have a Dell laptop with Windows 7 that is available to me at home - however, I am not able to connect to my internet through either of these machines - nor can I connect with other devices such as my phone or my nook tablet. I fear something may have gone wrong with my actual hardware.

I just downloaded FSS to my flash drive, and I will run it on my main computer as well.

I will be sure to get these logs posted up here as soon as possible tomorrow.

Thank so much again!

#12 Broni

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Posted 31 December 2011 - 07:47 PM

It must be either your ISP (did you call them?), your modem, or your router.
Try to connect one of those machines straight to the modem, bypassing router.

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#13 thenavonod

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Posted 31 December 2011 - 09:30 PM

I've been in touch with my ISP, and they've told me that there isn't a service outing in the area, and they are unable to discern why I am not able to receive the signal. I'll try bypassing the router tomorrow when I am home again. Curiously enough, there is also a problem with my cable TV service - I know that is unrelated to these forums, but I just find it very peculiar.

I'll be sure to post the logs with the information on the modem test. All Time Warner has offered to do so far is send a technician out on Friday the 6th...not too much help.

#14 Broni

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Posted 31 December 2011 - 10:04 PM

If your internet comes also through a cable you better get your ISP butts to your place.

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#15 thenavonod

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Posted 31 December 2011 - 11:20 PM

Yeah, it all comes from the same coaxial cable, and is then split to go to the modem and the TV. So something is definitely wrong somewhere. The internet is recognized on the modem, and the cable TV will pull up the guide of channel listings and correct time - but no content is broadcasted or usable. Weird stuff.




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