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11 replies to this topic

#1 mcleajohn

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Posted 30 December 2011 - 11:12 AM

my browsers(mozilla and internet explorer) keep re-dircting me to something called thenetbrains.com. the page says "wait please". I have tried updating and running malwarebytes in both safe and normal modes and nothing changes. it does not happen when I use google chrome which would be fine with me, but there are some sites(banking etc. . .) that only work with internet explorer. Has anyone else experienced this and is there a way to remedy this?

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#2 Broni

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Posted 30 December 2011 - 05:27 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 mcleajohn

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Posted 03 January 2012 - 09:20 AM

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
McAfee Total Protection
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 22
Java™ 6 Update 2
Java™ 6 Update 3
Java™ 6 Update 5
Java™ 6 Update 7
Out of date Java installed!
Adobe Flash Player ( 10.3.181.14) Flash Player Out of Date!
Mozilla Thunderbird (3.1.17) Thunderbird Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
``````````End of Log````````````

#4 mcleajohn

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Posted 03 January 2012 - 09:21 AM

Farbar Service Scanner
Ran by Anna (administrator) on 03-01-2012 at 09:20:57
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) mfetdi2k(10) NetBT(6) PSched(7) Tcpip(4)
0x0A00000005000000010000000200000003000000040000000A00000009000000080000000600000007000000
IpSec Tag value is correct.

**** End of log ****

#5 mcleajohn

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Posted 03 January 2012 - 09:24 AM

MiniToolBox by Farbar
Ran by Anna (administrator) on 03-01-2012 at 09:22:19
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® 82562V-2 10/100 Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : testa-72bf33f8e

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : home



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection

Physical Address. . . . . . . . . : 00-1A-A0-8C-AD-4C

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.4

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Tuesday, January 03, 2012 9:04:36 AM

Lease Expires . . . . . . . . . . : Wednesday, January 04, 2012 9:04:36 AM

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.115.104, 74.125.115.103, 74.125.115.147, 74.125.115.106
74.125.115.99, 74.125.115.105



Pinging google.com [74.125.113.99] with 32 bytes of data:



Request timed out.

Reply from 74.125.113.99: bytes=32 time=26ms TTL=52



Ping statistics for 74.125.113.99:

Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),

Approximate round trip times in milli-seconds:

Minimum = 26ms, Maximum = 26ms, Average = 26ms

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 72.30.2.43, 98.137.149.56, 98.139.180.149, 209.191.122.70



Pinging yahoo.com [72.30.2.43] with 32 bytes of data:



Reply from 72.30.2.43: bytes=32 time=112ms TTL=56

Reply from 72.30.2.43: bytes=32 time=104ms TTL=56



Ping statistics for 72.30.2.43:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 104ms, Maximum = 112ms, Average = 108ms

Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1a a0 8c ad 4c ...... Intel® 82562V-2 10/100 Network Connection - McAfee Core NDIS Intermediate Filter Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.4 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.4 192.168.1.4 20
192.168.1.0 255.255.255.0 192.168.1.4 192.168.1.4 20
192.168.1.4 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.4 192.168.1.4 20
224.0.0.0 240.0.0.0 192.168.1.4 192.168.1.4 20
255.255.255.255 255.255.255.255 192.168.1.4 192.168.1.4 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [147456] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/03/2012 09:09:20 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (01/03/2012 09:09:20 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (01/03/2012 09:09:20 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (01/03/2012 09:05:01 AM) (Source: SQLANY 10.0) (User: )
Description: QuickBooksDB17Could not start server

Error: (12/30/2011 04:18:54 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2518864, P2 1033, P3 1605, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (12/30/2011 04:18:43 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2539631, P2 1033, P3 1605, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (12/30/2011 04:18:29 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2572073, P2 1033, P3 1605, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (12/30/2011 04:18:18 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb958481, P2 1033, P3 1635, P4 msi, P5 f, P6 9.0.31211.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (12/30/2011 04:18:08 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb976576, P2 1033, P3 1605, P4 msi, P5 f, P6 9.0.40302.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (12/30/2011 04:17:58 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2418241, P2 1033, P3 1605, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.


System errors:
=============
Error: (01/03/2012 09:15:08 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1058" attempting to start the service mcmscsvc with arguments ""
in order to run the server:
{DDC6C82A-BCD6-480F-BAE7-9F406F687A53}

Error: (01/03/2012 09:15:08 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1058" attempting to start the service mcmscsvc with arguments ""
in order to run the server:
{DDC6C82A-BCD6-480F-BAE7-9F406F687A53}

Error: (01/03/2012 09:14:59 AM) (Source: DCOM) (User: Anna)
Description: DCOM got error "%%1058" attempting to start the service McAfee SiteAdvisor Service with arguments ""
in order to run the server:
{5A90F5EE-16B8-4C2A-81B3-FD5329BA477C}

Error: (01/03/2012 09:14:59 AM) (Source: DCOM) (User: Anna)
Description: DCOM got error "%%1058" attempting to start the service McAfee SiteAdvisor Service with arguments ""
in order to run the server:
{5A90F5EE-16B8-4C2A-81B3-FD5329BA477C}

Error: (01/03/2012 09:14:59 AM) (Source: DCOM) (User: Anna)
Description: DCOM got error "%%1058" attempting to start the service McAfee SiteAdvisor Service with arguments ""
in order to run the server:
{5A90F5EE-16B8-4C2A-81B3-FD5329BA477C}

Error: (01/03/2012 09:14:59 AM) (Source: DCOM) (User: Anna)
Description: DCOM got error "%%1058" attempting to start the service McAfee SiteAdvisor Service with arguments ""
in order to run the server:
{5A90F5EE-16B8-4C2A-81B3-FD5329BA477C}

Error: (01/03/2012 09:14:59 AM) (Source: DCOM) (User: Anna)
Description: DCOM got error "%%1058" attempting to start the service McAfee SiteAdvisor Service with arguments ""
in order to run the server:
{5A90F5EE-16B8-4C2A-81B3-FD5329BA477C}

Error: (01/03/2012 09:14:59 AM) (Source: DCOM) (User: Anna)
Description: DCOM got error "%%1058" attempting to start the service McAfee SiteAdvisor Service with arguments ""
in order to run the server:
{5A90F5EE-16B8-4C2A-81B3-FD5329BA477C}

Error: (01/03/2012 09:14:17 AM) (Source: DCOM) (User: Anna)
Description: DCOM got error "%%1058" attempting to start the service mcmscsvc with arguments ""
in order to run the server:
{9B3BEB4E-1C5E-4A5F-BB36-2F6587DD34E2}

Error: (01/03/2012 09:13:49 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1058" attempting to start the service mcmscsvc with arguments ""
in order to run the server:
{DDC6C82A-BCD6-480F-BAE7-9F406F687A53}


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

7-Zip 9.20
Acrobat.com (Version: 1.7.258)
Adobe AIR (Version: 2.0.3.13070)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.34)
Adobe Flash Player 10 Plugin (Version: 10.3.181.14)
Adobe Reader 9.4.4 (Version: 9.4.4)
Any DWG to PDF Converter 2010
Apple Mobile Device Support (Version: 2.1.2.7)
Apple Software Update (Version: 2.1.1.116)
ASPCA Tri Reminder by We-Care.com v4.0.13.5 (Version: 4.0.13.5)
ATI Parental Control & Encoder (Version: 3.0)
Bonjour (Version: 1.0.105)
Brother MFL-Pro Suite (Version: 1.00)
Conexant D850 56K V.9x DFVc Modem
Core FTP LE 2.1
CutePDF Writer 2.7
ErrorEND (Version: 1.0.6.1)
FastBidX Plugin (remove only)
FileZilla Client 3.3.5.1 (Version: 3.3.5.1)
getPlus® for Adobe (Version: 1.5.2.35)
Google Chrome (Version: 16.0.912.63)
Google Earth (Version: 4.3.7284.3916)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.79)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
IHA_MessageCenter (Version: 1.8.8)
IncrediMail (Version: 6.2.9.5163)
IncrediMail 2.0 (Version: 6.2.9.5163)
IncrediMail MediaBar 2 Toolbar (Version: 6.8.2.0)
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections 12.2.41.0 (Version: 12.2.41.0)
IPIN Viewing System Lite Support Files (Version: 4.1)
iSqFt Full Viewer V4.01
iTunes (Version: 8.0.2.20)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 2 (Version: 1.6.0.20)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 3 (Version: 1.6.0.30)
Java™ 6 Update 5 (Version: 1.6.0.50)
Java™ 6 Update 7 (Version: 1.6.0.70)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
McAfee Total Protection (Version: 11.0.623)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Easy Assist v2 (Version: 8.1.6401.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2003 Primary Interop Assemblies (Version: 11.0.6553.0)
Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 2.0.31005.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Mozilla Firefox 9.0.1 (x86 en-US) (Version: 9.0.1)
Mozilla Thunderbird (3.1.17) (Version: 3.1.17 (en-US))
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
NVIDIA Drivers
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
PaperPort Image Printer (Version: 1.00.0000)
PEM Software Systems, Inc
Photo Notifier and Animation Creator (Version: 1.0.0.1009)
PowerDVD (Version: 7.0)
Printer Software Uninstall
QuickBooks (Version: 21.0.4009.904)
QuickBooks Premier Edition 2011 (Version: 21.0.4009.904)
QuickBooks Premier: Contractor Edition 2011 (Version: 21.0.4009.904)
QuickBooks Product Listing Service (Version: 2.0.132)
QuickTime (Version: 7.55.90.70)
Realtek High Definition Audio Driver (Version: 5.10.0.5408)
RebateRobot Chrome Extension version 2.0.1 (Version: 2.0.1)
Roxio Creator Audio (Version: 3.3.0)
Roxio Creator Copy (Version: 3.3.0)
Roxio Creator Data (Version: 3.3.0)
Roxio Creator DE (Version: 3.3.0)
Roxio Creator Tools (Version: 3.3.0)
Roxio Drag-to-Disc (Version: 9.0)
Roxio Express Labeler (Version: 2.1.0)
Roxio MyDVD DE (Version: 9.0.116)
Roxio Update Manager (Version: 3.0.0)
Safari (Version: 3.525.26.13)
ScanSoft PaperPort 11 (Version: 11.1.0000)
Shipping Assistant 3.6 (Version: 3.6.48.0)
Socrates Media Product Browser (Version: 2.75.0000)
Sonic Activation Module (Version: 1.0)
Stamps.com
Stamps.com (Version: 9.0.1.2201)
Stamps.com Address Book Support for Intuit QuickBooks 2004-2011 (Version: 8.8.0.1508)
Stamps.com support for Intuit QuickBooks 2004-2009
Stamps.com support for Intuit QuickBooks 2004-2011
SupportSoft Assisted Service (Version: 15)
TOSHIBA Network Scanner Drivers
TOSHIBA Printer and Scanner Drivers
Verizon Help and Support Tool
Visual Studio 2005 Tools for Office Second Edition Runtime
Vz In Home Agent (Version: 8.03.41)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinZip 15.5 (Version: 15.5.9510)
WinZip Courier (Version: 3.0.9557)

========================= Memory info: ===================================

Percentage of memory in use: 46%
Total physical RAM: 2037.1 MB
Available physical RAM: 1096.88 MB
Total Pagefile: 3929.66 MB
Available Pagefile: 2706 MB
Total Virtual: 2047.88 MB
Available Virtual: 1972.57 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:149 GB) (Free:100.32 GB) NTFS
3 Drive k: () (Network) (Total:74.52 GB) (Free:35.27 GB) NTFS
4 Drive l: () (Network) (Total:74.52 GB) (Free:35.27 GB) NTFS

========================= Users: ========================================

User accounts for \\TESTA-72BF33F8E

Administrator Anna ASPNET
Guest HelpAssistant QBDataServiceUser17
QBDataServiceUser19 QBDataServiceUser20 QBDataServiceUser21
SUPPORT_388945a0


**** End of log ****

#6 mcleajohn

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Posted 03 January 2012 - 12:30 PM

Malwarebytes Anti-Malware (PRO) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.03.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Anna :: TESTA-72BF33F8E [administrator]

Protection: Enabled

1/3/2012 9:59:30 AM
mbam-log-2012-01-03 (09-59-30).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 397214
Time elapsed: 2 hour(s), 29 minute(s), 42 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#7 mcleajohn

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Posted 03 January 2012 - 12:33 PM

Now Internet explorer seems to be fine. it is only happening with Mozilla Firefox.

#8 Broni

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Posted 03 January 2012 - 12:35 PM

I still need GMER log.

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#9 mcleajohn

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Posted 03 January 2012 - 01:03 PM

I'm working on the GMER Log. Unfortunately this is my work computer and I'm working as well. I appreciate all of your help!!

#10 Broni

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Posted 03 January 2012 - 01:06 PM

No problem.
Take your time.

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#11 mcleajohn

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Posted 03 January 2012 - 04:06 PM

Not sure if this is what you need. if not I may have to try again tomorrow. been long day!!!
thanks again

MER 1.0.15.15641 - http://www.gmer.net
Rootkit quick scan 2012-01-03 13:06:17
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 ST3160815AS rev.3.ADA
Running: kno5jnn9.exe; Driver: C:\DOCUME~1\Anna\LOCALS~1\Temp\uwndqpob.sys


---- System - GMER 1.0.15 ----

Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwMapViewOfSection [0xB9EAA292]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwOpenProcess [0xB9EAA254]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwOpenThread [0xB9EAA268]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwTerminateProcess [0xB9EAA2BC]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwUnmapViewOfSection [0xB9EAA2A8]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwYieldExecution [0xB9EAA27C]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtMapViewOfSection
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtOpenProcess
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtOpenThread

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Ip mfetdi2k.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp mfetdi2k.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Udp mfetdi2k.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\RawIp mfetdi2k.sys (Anti-Virus Mini-Firewall Driver/McAfee, Inc.)

---- EOF - GMER 1.0.15 ----

#12 Broni

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Posted 03 January 2012 - 06:54 PM

I don't see much there...

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

My Website

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