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I am having the exact same problem mentioned by seth 420 on Sept 9 2011


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10 replies to this topic

#1 solovely

solovely

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Posted 30 December 2011 - 02:31 AM

Being that I was having the same problem (unable to see rikvm_C6F09094.sys in system folder to delete or fix) when using the norton power eraser, I began to follow the steps given to seth420. When I realized I would need the assistance of a professional. PLEASE HELP!!! I have downloaded defogger and have disabled my CD Emulator drivers but do not know where to go or what to do from this point.

I ran the MBR Check and saw the line ( 0x07424000 \??\C:\Windows\system32\Drivers\rikvm_C6F09094.sys) so I too am infected.


I have followed all instructions given to seth420 to the T. The only difference is I have a HP Pavilion dv6. I will everything in this state until I hear from someone.

Please Help!!!

Thanks

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#2 Broni

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Posted 30 December 2011 - 05:40 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 solovely

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Posted 31 December 2011 - 01:38 AM

Checkup results: Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 30
Adobe Reader X (10.1.1)
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Symantec Norton Online Backup NOBuAgent.exe
``````````End of Log````````````


FSS results: Farbar Service Scanner
Ran by HP (administrator) on 31-12-2011 at 01:22:18
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

Mini tool box results: MiniToolBox by Farbar
Ran by HP (administrator) on 31-12-2011 at 01:25:11
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
========================= Hosts content: =================================



========================= IP Configuration: ================================

Intel® WiFi Link 1000 BGN = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : HP-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 8C-A9-82-00-63-61
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® WiFi Link 1000 BGN
Physical Address. . . . . . . . . : 8C-A9-82-00-63-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::68f8:29d6:3216:a11a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, December 31, 2011 1:16:25 AM
Lease Expires . . . . . . . . . . : Sunday, January 01, 2012 1:16:25 AM
Default Gateway . . . . . . . . . : 192.168.1.133
DHCP Server . . . . . . . . . . . : 192.168.1.133
DHCPv6 IAID . . . . . . . . . . . : 311208322
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-AE-41-A4-2C-27-D7-DD-E8-F8
DNS Servers . . . . . . . . . . . : 97.81.22.195
71.92.29.130
24.217.201.67
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 2C-27-D7-DD-E8-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{2E1233AC-5CE3-47A4-A542-8A85DAD6C732}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1041:2ba6:bd41:a7f0(Preferred)
Link-local IPv6 Address . . . . . : fe80::1041:2ba6:bd41:a7f0%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: vip03sghlga.sghl.ga.charter.com
Address: 97.81.22.195

Name: google.com
Addresses: 74.125.159.106
74.125.159.103
74.125.159.147
74.125.159.105
74.125.159.99
74.125.159.104


Pinging google.com [74.125.159.106] with 32 bytes of data:
Reply from 74.125.159.106: bytes=32 time=19ms TTL=54
Reply from 74.125.159.106: bytes=32 time=13ms TTL=54

Ping statistics for 74.125.159.106:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 19ms, Average = 16ms
Server: vip03sghlga.sghl.ga.charter.com
Address: 97.81.22.195

Name: yahoo.com
Addresses: 98.137.149.56
98.139.180.149
209.191.122.70
72.30.2.43


Pinging yahoo.com [98.137.149.56] with 32 bytes of data:
Reply from 98.137.149.56: bytes=32 time=90ms TTL=49
Reply from 98.137.149.56: bytes=32 time=90ms TTL=49

Ping statistics for 98.137.149.56:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 90ms, Maximum = 90ms, Average = 90ms
Server: vip03sghlga.sghl.ga.charter.com
Address: 97.81.22.195

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...8c a9 82 00 63 61 ......Microsoft Virtual WiFi Miniport Adapter
11...8c a9 82 00 63 60 ......Intel® WiFi Link 1000 BGN
10...2c 27 d7 dd e8 f8 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.133 192.168.1.3 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.3 281
192.168.1.3 255.255.255.255 On-link 192.168.1.3 281
192.168.1.255 255.255.255.255 On-link 192.168.1.3 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
15 58 ::/0 On-link
1 306 ::1/128 On-link
15 58 2001::/32 On-link
15 306 2001:0:4137:9e76:1041:2ba6:bd41:a7f0/128
On-link
11 281 fe80::/64 On-link
15 306 fe80::/64 On-link
15 306 fe80::1041:2ba6:bd41:a7f0/128
On-link
11 281 fe80::68f8:29d6:3216:a11a/128
On-link
1 306 ff00::/8 On-link
15 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/29/2011 02:49:03 AM) (Source: Application Hang) (User: )
Description: The program HPUSRMSG.exe version 2.3.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1c34

Start Time: 01ccc5fe10120afb

Termination Time: 108

Application Path: C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPUSRMSG.exe

Report Id: 59d43ce1-31f1-11e1-872c-2c27d7dde8f8

Error: (12/27/2011 07:08:38 PM) (Source: CVHSVC) (User: )
Description: Information only.
Error: The server returned an invalid or unrecognized response
ErrorCode: 14007(0x36b7).

Error: (12/27/2011 03:50:31 AM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 10c4

Start Time: 01ccc44dcdd668a0

Termination Time: 0

Application Path: C:\Windows\Explorer.EXE

Report Id: c383ea77-3067-11e1-8760-2c27d7dde8f8

Error: (12/25/2011 11:09:17 PM) (Source: CVHSVC) (User: )
Description: Information only.
Error: The server returned an invalid or unrecognized response
ErrorCode: 14007(0x36b7).

Error: (12/25/2011 00:07:38 AM) (Source: CVHSVC) (User: )
Description: Information only.
Error: The operation timed out
ErrorCode: 14007(0x36b7).

Error: (12/23/2011 11:06:51 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (12/21/2011 10:32:59 PM) (Source: CVHSVC) (User: )
Description: Information only.
Error: The server returned an invalid or unrecognized response
ErrorCode: 14007(0x36b7).

Error: (12/21/2011 09:10:46 AM) (Source: CVHSVC) (User: )
Description: Information only.
Error: The server returned an invalid or unrecognized response
ErrorCode: 14007(0x36b7).

Error: (12/19/2011 02:49:34 AM) (Source: CVHSVC) (User: )
Description: Information only.
Error: The server returned an invalid or unrecognized response
ErrorCode: 14007(0x36b7).

Error: (12/19/2011 02:39:43 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: DesktopDock64.dll, version: 1.0.1.0, time stamp: 0x4c9256c9
Exception code: 0xc0000005
Fault offset: 0x0000000000034bcf
Faulting process id: 0xcac
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3


System errors:
=============
Error: (12/30/2011 08:56:40 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer ME-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{2E1233AC-5CE3-47A4-A542-8A85DAD6C732}.
The master browser is stopping or an election is being forced.

Error: (12/30/2011 10:38:41 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer ME-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{2E1233AC-5CE3-47A4-A542-8A85DAD6C732}.
The master browser is stopping or an election is being forced.

Error: (12/30/2011 01:46:13 AM) (Source: Application Popup) (User: )
Description: \??\C:\Users\HP\AppData\Local\Temp\mbr.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (12/30/2011 01:30:58 AM) (Source: Application Popup) (User: )
Description: \??\C:\Program Files (x86)\Unlocker\UnlockerDriver5.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (12/30/2011 01:30:57 AM) (Source: Application Popup) (User: )
Description: \??\C:\Program Files (x86)\Unlocker\UnlockerDriver5.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (12/30/2011 01:29:27 AM) (Source: Application Popup) (User: )
Description: \??\C:\Program Files (x86)\Unlocker\UnlockerDriver5.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (12/30/2011 01:29:27 AM) (Source: Application Popup) (User: )
Description: \??\C:\Program Files (x86)\Unlocker\UnlockerDriver5.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (12/30/2011 01:29:08 AM) (Source: Application Popup) (User: )
Description: \??\C:\Program Files (x86)\Unlocker\UnlockerDriver5.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (12/30/2011 01:29:08 AM) (Source: Application Popup) (User: )
Description: \??\C:\Program Files (x86)\Unlocker\UnlockerDriver5.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (12/30/2011 01:28:17 AM) (Source: Application Popup) (User: )
Description: \??\C:\Program Files (x86)\Unlocker\UnlockerDriver5.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.


Microsoft Office Sessions:
=========================
Error: (12/29/2011 02:49:03 AM) (Source: Application Hang)(User: )
Description: HPUSRMSG.exe2.3.1.01c3401ccc5fe10120afb108C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPUSRMSG.exe59d43ce1-31f1-11e1-872c-2c27d7dde8f8

Error: (12/27/2011 07:08:38 PM) (Source: CVHSVC)(User: )
Description: Error: The server returned an invalid or unrecognized response
ErrorCode: 14007(0x36b7).

Error: (12/27/2011 03:50:31 AM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7601.1756710c401ccc44dcdd668a00C:\Windows\Explorer.EXEc383ea77-3067-11e1-8760-2c27d7dde8f8

Error: (12/25/2011 11:09:17 PM) (Source: CVHSVC)(User: )
Description: Error: The server returned an invalid or unrecognized response
ErrorCode: 14007(0x36b7).

Error: (12/25/2011 00:07:38 AM) (Source: CVHSVC)(User: )
Description: Error: The operation timed out
ErrorCode: 14007(0x36b7).

Error: (12/23/2011 11:06:51 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (12/21/2011 10:32:59 PM) (Source: CVHSVC)(User: )
Description: Error: The server returned an invalid or unrecognized response
ErrorCode: 14007(0x36b7).

Error: (12/21/2011 09:10:46 AM) (Source: CVHSVC)(User: )
Description: Error: The server returned an invalid or unrecognized response
ErrorCode: 14007(0x36b7).

Error: (12/19/2011 02:49:34 AM) (Source: CVHSVC)(User: )
Description: Error: The server returned an invalid or unrecognized response
ErrorCode: 14007(0x36b7).

Error: (12/19/2011 02:39:43 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4DesktopDock64.dll1.0.1.04c9256c9c00000050000000000034bcfcac01ccbe214959fe41C:\Windows\Explorer.EXEc:\program files\stardock\fences pro\DesktopDock64.dll9d8ed778-2a14-11e1-aa13-2c27d7dde8f8


=========================== Installed Programs ============================

Adobe AIR (Version: 2.0.2.12610)
Adobe Flash Player 11 ActiveX (Version: 11.0.1.152)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.0.1.152)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.1.102.55)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Adobe Shockwave Player 11.5 (Version: 11.5.8.612)
Adobe Shockwave Player 11.6 (Version: 11.6.3.633)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
AMD APP SDK Runtime (Version: 10.0.831.4)
AMD Catalyst Install Manager (Version: 3.0.855.0)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Bar (Version: 6.0.2282.0)
Bing Bar Platform (Version: 6.0.2282.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blasterball 3 (Version: 2.2.0.95)
Blio (Version: 2.0.5350)
Bounce Symphony (Version: 2.2.0.95)
bProtector for Windows
Build-a-lot 2 (Version: 2.2.0.95)
Cake Mania (Version: 2.2.0.95)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2010.0909.1412.23625)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0909.1412.23625)
Catalyst Control Center Localization All (Version: 2010.0909.1412.23625)
ccc-core-static (Version: 2010.0909.1412.23625)
ccc-utility64 (Version: 2010.0909.1412.23625)
CCC Help Chinese Standard (Version: 2010.0909.1411.23625)
CCC Help Chinese Traditional (Version: 2010.0909.1411.23625)
CCC Help Czech (Version: 2010.0909.1411.23625)
CCC Help Danish (Version: 2010.0909.1411.23625)
CCC Help Dutch (Version: 2010.0909.1411.23625)
CCC Help English (Version: 2010.0909.1411.23625)
CCC Help Finnish (Version: 2010.0909.1411.23625)
CCC Help French (Version: 2010.0909.1411.23625)
CCC Help German (Version: 2010.0909.1411.23625)
CCC Help Greek (Version: 2010.0909.1411.23625)
CCC Help Hungarian (Version: 2010.0909.1411.23625)
CCC Help Italian (Version: 2010.0909.1411.23625)
CCC Help Japanese (Version: 2010.0909.1411.23625)
CCC Help Korean (Version: 2010.0909.1411.23625)
CCC Help Norwegian (Version: 2010.0909.1411.23625)
CCC Help Polish (Version: 2010.0909.1411.23625)
CCC Help Portuguese (Version: 2010.0909.1411.23625)
CCC Help Russian (Version: 2010.0909.1411.23625)
CCC Help Spanish (Version: 2010.0909.1411.23625)
CCC Help Swedish (Version: 2010.0909.1411.23625)
CCC Help Thai (Version: 2010.0909.1411.23625)
CCC Help Turkish (Version: 2010.0909.1411.23625)
Chuzzle Deluxe (Version: 2.2.0.95)
COWON Media Center - jetAudio Basic VX (Version: 8.0.16)
CyberLink DVD Suite (Version: 7.0.3320)
D3DX10 (Version: 15.4.2368.0902)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's World Adventure (Version: 2.2.0.95)
DVD Menu Pack for HP MediaSmart Video (Version: 4.2.4412)
Energy Star Digital Logo (Version: 1.0.1)
Escape Rosecliff Island (Version: 2.2.0.95)
ESU for Microsoft Windows 7 (Version: 1.0.0)
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
Fences Pro (Version: 1.0.1.312)
Fences Pro (Version: 1.0.1.312.19219)
File2LinkIB (Version: 2.0.0.7)
Final Drive Nitro (Version: 2.2.0.95)
Full Video Converter Free 9
Heroes of Hellas 2 - Olympia (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.1.1.0 (Version: 1.00.0000)
HP 3D DriveGuard (Version: 4.0.10.1)
HP Auto (Version: 1.0.12494.3472)
HP Client Services (Version: 1.0.12656.3472)
HP CloudDrive
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Documentation (Version: 1.2.0.0)
HP DVB-T TV Tuner 8.0.64.43 (Version: 8.0.64.43)
HP Game Console
HP Games (Version: 1.0.1.5)
HP MediaSmart DVD (Version: 4.2.4521)
HP MediaSmart Movies and TV (Version: 1.0.1.2)
HP MediaSmart Music (Version: 4.2.4604)
HP MediaSmart Photo (Version: 4.2.4513)
HP MediaSmart SmartMenu (Version: 3.1.2.2)
HP MediaSmart Video (Version: 4.2.4522)
HP MediaSmart Webcam (Version: 4.2.3303)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.9.0)
HP MovieStore (Version: 1.0.023)
HP MovieStore (Version: 2.0.2)
HP Photo Creations (Version: 1.0.0.6972)
HP Power Manager (Version: 1.2.3)
HP Product Detection (Version: 11.10.1000)
HP Quick Launch (Version: 2.4.4)
HP Setup (Version: 8.4.4400.3525)
HP Setup Manager (Version: 1.0.12844.3519)
HP SimplePass Identity Protection (Version: 5.20.205)
HP Software Framework (Version: 4.1.6.1)
HP Support Assistant (Version: 6.0.5.4)
HP Wireless Assistant (Version: 4.0.10.0)
IDT Audio (Version: 1.0.6292.0)
InstallBrain Updater Service (Version: 11,6,20,2)
Intel® Management Engine Components (Version: 7.0.0.1118)
Intel® Rapid Storage Technology (Version: 10.0.0.1046)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 30 (64-bit) (Version: 6.0.300)
Java™ 6 Update 30 (Version: 6.0.300)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.3220)
Lexmark 2400 Series
Lexmark Toolbar
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.2.114.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft PowerPoint Viewer (Version: 14.0.6029.1000)
Microsoft Search Enhancement Pack (Version: 3.0.131.0)
Microsoft Silverlight (Version: 5.0.61118.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mobile Broadband Generic Drivers (Version: 2.02.11.001.14)
Movie Theme Pack for HP MediaSmart Video (Version: 4.2.4412)
Mozilla Firefox 9.0.1 (x86 en-US) (Version: 9.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery P.I. - The London Caper (Version: 2.2.0.95)
Norton Internet Security (Version: 18.6.0.29)
Norton Online Backup (Version: 2.1.17869)
Penguins! (Version: 2.2.0.95)
PhotoNow! (Version: 1.1.7717)
PictureMover (Version: 3.5.0.33)
Plants vs. Zombies (Version: 2.2.0.95)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4419)
PowerDirector (Version: 8.0.3320)
PX Profile Update (Version: 1.00.1.)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.23.623.2010)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30122)
Recovery Manager (Version: 5.5.3223)
RoxioNow Player (Version: 1.9.5.101)
SpecialSavings
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.1.6.64)
Times Reader (Version: 2.055)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Validity Sensors DDK (Version: 4.1.139.0)
Virtual Families (Version: 2.2.0.95)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Wheel of Fortune 2 (Version: 2.2.0.95)
Windows 7 Codec Pack 3.3.0
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
YouTube Downloader 3.4
YouTube Downloader Toolbar v4.9 (Version: 4.9)
Zuma Deluxe (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 8173.86 MB
Available physical RAM: 6087.86 MB
Total Pagefile: 16172.05 MB
Available Pagefile: 13790.35 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.89 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:565.53 GB) (Free:488.1 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:30.34 GB) (Free:4.46 GB) NTFS

========================= Users: ========================================

User accounts for \\HP-HP

Administrator Azure & Daela Guest
HP


**** End of log ****

Mbam-log results: Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2011.12.31.02

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
HP :: HP-HP [administrator]

Protection: Enabled

12/31/2011 1:30:13 AM
mbam-log-2011-12-31 (01-30-13).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 193250
Time elapsed: 6 minute(s), 33 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\$Recycle.Bin\S-1-5-21-1597401907-3190714596-1025116355-1003\$RJ9G5VI.exe (Adware.Agent) -> Quarantined and deleted successfully.

(end)

Will finish post after restart.

#4 solovely

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Posted 31 December 2011 - 02:20 AM

Gmer.log results : blank

#5 Broni

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Posted 31 December 2011 - 12:30 PM

So far all looks clean.

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#6 solovely

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Posted 31 December 2011 - 12:34 PM

Here are those results:

aswMBR version 0.9.9.1124 Copyright© 2011 AVAST Software
Run date: 2011-12-31 12:31:54
-----------------------------
12:31:54.761 OS Version: Windows x64 6.1.7601 Service Pack 1
12:31:54.762 Number of processors: 8 586 0x2A07
12:31:54.764 ComputerName: HP-HP UserName: HP
12:31:56.414 Initialize success
12:32:44.065 AVAST engine defs: 11123100
12:33:03.515 The log file has been saved successfully to "C:\Users\HP\Desktop\aswMBR.txt"

#7 Broni

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Posted 31 December 2011 - 12:58 PM

That looks suspicious.

Download Bootkit Remover to your Desktop.

  • Unzip downloaded file to your Desktop.
  • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL+C
  • Open a Notepad and press CTRL+V
  • Post the output back here.

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#8 solovely

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Posted 31 December 2011 - 04:36 PM

Results:

Bootkit Remover
© 2009 Esage Lab
www.esagelab.com

Program version: 1.2.0.1
OS Version: Microsoft Windows 7 Service Pack 1 (build 7601), 64-bit

System volume is \\.\C:
\\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`0c800000

Size Device Name MBR Status
--------------------------------------------
596 GB \\.\PhysicalDrive0 Controlled by rootkit!

Boot code on some of your physical disks is hidden by a rootkit.
To disinfect the master boot sector, use the following command:
remover.exe fix <device_name>
To inspect the boot code manually, dump the master boot sector:
remover.exe dump <device_name> [output_file]


Done;
Press any key to quit...

#9 Broni

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Posted 31 December 2011 - 05:10 PM

You have infected MBR.
That will require elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#10 solovely

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Posted 31 December 2011 - 11:42 PM

A new topic has been created titled (Infected MBR - Norton power eraser says rikvm_C6F09094.sys is a bad file but the file remains and never gets fixed)

Thank you for your assistance it was greatly appreciated. With hope, this issue will finally be resolved.

Keeping my fingers crossed!

Have a great day :)

#11 myrti

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Posted 13 January 2012 - 05:45 AM

Hi,

malwarebytes has a free version you can use. Did you maybe download a trial of the full version?

Can you please expand on what is not working with your browsers?

regards myrti

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If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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