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Vista 2012 Trojan Virus


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2 replies to this topic

#1 rspavelka

rspavelka

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  • Gender:Female
  • Location:Pinellas Park, FL
  • Local time:09:11 AM

Posted 29 December 2011 - 09:25 PM

I followed all instructions to remove the Vista 2012 Trojan virus and ran into a few problems. The first problem was that try as I might, I could not get Malwarebytes to install. I then followed your instructions for the Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help. Mostly I was able to follow the instructions. The one thing I was not sure of was when I was creating the Gmer file I was not able to scan all areas as were shown in the example. I could not scan System, Sections, Devices, Modules, Processes, Threads, and Libraries. I do not know the importance of those areas. I also tried to install AVG virus Program, but was also unable to download it. I will attach the DDS logs and the Gmer log.

DDS. Log


.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Donna at 19:49:28 on 2011-12-29
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.4094.1864 [GMT -5:00]
.
AV: AVG Anti-Virus Free *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Program Files (x86)\AVG\AVG9\avgchsva.exe
C:\Program Files (x86)\AVG\AVG9\avgrsa.exe
C:\Program Files (x86)\AVG\AVG9\avgcsrva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\AEADISRV.EXE
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\GCalService.exe
C:\Program Files (x86)\Hewlett-Packard\HP Touch Screen Enhance Service\HPTSEnSrv.EXE
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
c:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\HPTouchSmartSyncCalReminderApp.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files (x86)\Hewlett-Packard\HP Touch Screen Enhance Service\HPTSEnProxy.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD64.exe
C:\Program Files (x86)\Hewlett-Packard\HP KEYBOARD\HPKEYBOARD.EXE
C:\Program Files (x86)\Analog Devices\SoundMAX\SoundMAX.exe
C:\Program Files (x86)\HP\Buttons & OSDs control application gen2\MediaButtons.exe
C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
C:\Program Files (x86)\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Windows\SysWOW64\OSDFORM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
c:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Windows\splwow64.exe
C:\Windows\System32\mobsync.exe
C:\Users\Donna\Desktop\rkill.com
C:\Users\Donna\AppData\Local\qem.exe
C:\Windows\SysWOW64\notepad.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.baynews9.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=crossfire&pf=cndt
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=crossfire&pf=cndt
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=crossfire&pf=cndt
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
uURLSearchHooks: H - No File
uURLSearchHooks: FCToolbarURLSearchHook Class: {f78bf7a8-cf12-4de7-a6da-c463d1b539a7} - C:\Program Files (x86)\Dogpile Bundle Toolbar\Helper.dll
uURLSearchHooks: H - No File
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Searchqu Toolbar: {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~2\WI371A~1\Datamngr\ToolBar\searchqudtx.dll
BHO: Loader Class: {9d717f81-9148-4f12-8568-69135f087db0} - C:\PROGRA~2\WI371A~1\Datamngr\BROWSE~1.DLL
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Dogpile Bundle Toolbar BHO: {bfe4b5cb-63f7-4a51-9266-6167655d5b4f} - C:\Program Files (x86)\Dogpile Bundle Toolbar\Toolbar.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
BHO: CrowdStar Gamebar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
TB: CrowdStar Gamebar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB: Searchqu Toolbar: {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~2\WI371A~1\Datamngr\ToolBar\searchqudtx.dll
TB: Dogpile Bundle Toolbar: {c80bdeb2-8735-44c6-bd55-a1ccd555667a} - C:\Program Files (x86)\Dogpile Bundle Toolbar\Toolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [ehTray.exe] C:\Windows\ehome\ehTray.exe
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
mRun: [OsdMaestro] c:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD64.exe
mRun: [HP KEYBOARD] "C:\Program Files (x86)\Hewlett-Packard\HP KEYBOARD\HPKEYBOARD.EXE"
mRun: [SoundMAX] "C:\Program Files (x86)\Analog Devices\SoundMAX\SoundMAX.exe" /tray
mRun: [Buttons & OSDs control application gen2] "C:\Program Files (x86)\HP\Buttons & OSDs control application gen2\MediaButtons.exe"
mRun: [SoundMAXPnP] C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
mRun: [Google Quick Search Box] "C:\Program Files (x86)\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun
mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files (x86)\PokerStars\PokerStarsUpdate.exe
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.10.1
TCP: Interfaces\{E7D49925-5B22-4BE0-AD19-9276052AC21F} : DhcpNameServer = 192.168.10.1
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll
AppInit_DLLs: c:\progra~2\wi371a~1\datamngr\datamngr.dll c:\progra~2\wi371a~1\datamngr\iebho.dll
BHO-X64: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO-X64: 0x1 - No File
BHO-X64: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO-X64: HP Print Enhancer - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll
BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Searchqu Toolbar: {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~2\WI371A~1\Datamngr\ToolBar\searchqudtx.dll
BHO-X64: Searchqu Toolbar - No File
BHO-X64: Loader Class: {9D717F81-9148-4f12-8568-69135F087DB0} - C:\PROGRA~2\WI371A~1\Datamngr\BROWSE~1.DLL
BHO-X64: AVG Security Toolbar BHO: {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Dogpile Bundle Toolbar BHO: {BFE4B5CB-63F7-4A51-9266-6167655D5B4F} - C:\Program Files (x86)\Dogpile Bundle Toolbar\Toolbar.dll
BHO-X64: FCTBPos00Pos - No File
BHO-X64: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
BHO-X64: CrowdStar Gamebar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO-X64: Ask Toolbar BHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
BHO-X64: HP Smart BHO Class - No File
TB-X64: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB-X64: AVG Security Toolbar: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll
TB-X64: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
TB-X64: CrowdStar Gamebar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB-X64: Searchqu Toolbar: {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~2\WI371A~1\Datamngr\ToolBar\searchqudtx.dll
TB-X64: Dogpile Bundle Toolbar: {C80BDEB2-8735-44C6-BD55-A1CCD555667A} - C:\Program Files (x86)\Dogpile Bundle Toolbar\Toolbar.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [OsdMaestro] c:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD64.exe
mRun-x64: [HP KEYBOARD] "C:\Program Files (x86)\Hewlett-Packard\HP KEYBOARD\HPKEYBOARD.EXE"
mRun-x64: [SoundMAX] "C:\Program Files (x86)\Analog Devices\SoundMAX\SoundMAX.exe" /tray
mRun-x64: [Buttons & OSDs control application gen2] "C:\Program Files (x86)\HP\Buttons & OSDs control application gen2\MediaButtons.exe"
mRun-x64: [SoundMAXPnP] C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
mRun-x64: [Google Quick Search Box] "C:\Program Files (x86)\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun
mRun-x64: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
IE-X64: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files (x86)\PokerStars\PokerStarsUpdate.exe
AppInit_DLLs-X64: c:\progra~2\wi371a~1\datamngr\datamngr.dll c:\progra~2\wi371a~1\datamngr\iebho.dll
.
============= SERVICES / DRIVERS ===============
.
R1 AvgLdx64;AVG Free AVI Loader Driver x64;C:\Windows\system32\Drivers\avgldx64.sys --> C:\Windows\system32\Drivers\avgldx64.sys [?]
R1 AvgMfx64;AVG Free On-access Scanner Minifilter Driver x64;C:\Windows\system32\Drivers\avgmfx64.sys --> C:\Windows\system32\Drivers\avgmfx64.sys [?]
R1 AvgTdiA;AVG Free Network Redirector x64;C:\Windows\system32\Drivers\avgtdia.sys --> C:\Windows\system32\Drivers\avgtdia.sys [?]
R2 {55662437-DA8C-40c0-AADA-2C816A897A49};{55662437-DA8C-40c0-AADA-2C816A897A49};C:\Program Files (x86)\Hewlett-Packard\Media\DVD\000.fcl [2008-7-16 27632]
R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-6-6 64952]
R2 CalendarSynchService;CalendarSynchService;C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\GCalService.exe [2008-12-12 21296]
R2 FontCache;Windows Font Cache Service;C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 HP Touch Screen Enhance;HP Touch Screen Enhance;C:\Program Files (x86)\Hewlett-Packard\HP Touch Screen Enhance Service\HPTSEnSrv.EXE [2009-1-20 101888]
R3 ACPIService;Buttons and OSDs ACPI driver gen2;C:\Windows\system32\DRIVERS\OSDACPI.SYS --> C:\Windows\system32\DRIVERS\OSDACPI.SYS [?]
R3 AVerAVF2;AVerAVF2;C:\Windows\system32\DRIVERS\AVerAVF2.sys --> C:\Windows\system32\DRIVERS\AVerAVF2.sys [?]
R3 netr28x;Ralink 802.11n Wireless Driver for Windows Vista;C:\Windows\system32\DRIVERS\netr28x.sys --> C:\Windows\system32\DRIVERS\netr28x.sys [?]
S2 avg9wd;AVG Free WatchDog;C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe [2010-7-15 308136]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-7-25 136176]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;C:\Program Files (x86)\AVG\AVG9\Toolbar\ToolbarBroker.exe [2010-10-26 947528]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-2-28 183560]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-7-25 136176]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-3-18 1020768]
S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2009-8-18 89920]
.
=============== File Associations ===============
.
JSEFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
.exe=A8
.
=============== Created Last 30 ================
.
2011-12-29 23:57:57 342016 ----a-w- C:\Users\Donna\AppData\Local\qem.exe
2011-12-29 21:42:07 -------- d-----w- C:\Program Files (x86)\GridinSoft Trojan Killer
2011-12-25 23:08:45 -------- d-----w- C:\Users\Donna\DoctorWeb
2011-12-25 22:25:04 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com
2011-12-25 22:25:02 -------- d-----w- C:\Users\Donna\AppData\Roaming\SUPERAntiSpyware.com
2011-12-21 23:11:01 -------- d-----w- C:\Program Files\Microsoft Security Client
2011-12-21 22:55:33 -------- d-----w- C:\Users\Donna\AppData\Roaming\GlarySoft
2011-12-16 22:10:54 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
2011-12-15 01:40:40 -------- d-----w- C:\Users\Donna\AppData\Roaming\IObit
2011-12-02 23:26:13 -------- d-----w- C:\Users\Donna\AppData\Roaming\iWin
.
==================== Find3M ====================
.
2011-10-18 16:50:42 414368 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
.
============= FINISH: 19:50:06.96 ===============

Attach. Log

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 10/16/2008 7:22:56 AM
System Uptime: 12/29/2011 4:25:02 PM (3 hours ago)
.
Motherboard: PEGATRON CORPORATION. | | EVE
Processor: Intel® Core™2 Duo CPU T5850 @ 2.16GHz | CPU 1 | 2167/167mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 454 GiB total, 331.546 GiB free.
D: is FIXED (NTFS) - 11 GiB total, 1.076 GiB free.
E: is CDROM (UDF)
F: is Removable
I: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP833: 11/28/2011 11:35:25 AM - Scheduled Checkpoint
RP834: 11/30/2011 1:05:59 AM - Scheduled Checkpoint
RP835: 12/3/2011 1:13:52 AM - Scheduled Checkpoint
RP836: 12/4/2011 5:08:48 PM - Scheduled Checkpoint
RP837: 12/5/2011 8:22:38 AM - Scheduled Checkpoint
RP838: 12/6/2011 11:43:00 AM - Scheduled Checkpoint
RP839: 12/7/2011 5:10:32 AM - Scheduled Checkpoint
RP840: 12/7/2011 10:48:27 AM - Windows Backup
RP841: 12/8/2011 12:08:12 PM - Scheduled Checkpoint
RP842: 12/14/2011 8:40:55 PM - IObit Uninstaller restore point
RP843: 12/14/2011 8:42:43 PM - Removed CrowdStar Gamebar.
RP844: 12/14/2011 8:47:40 PM - Removed AVG Free 9.0
RP845: 12/14/2011 8:52:05 PM - Installed AVG Free 9.0
RP846: 12/15/2011 9:04:35 PM - Windows Update
RP847: 12/16/2011 1:41:58 AM - Windows Update
RP848: 12/16/2011 3:00:13 AM - Windows Update
RP849: 12/21/2011 5:46:56 PM - Windows Update
RP850: 12/21/2011 5:56:11 PM - Removed Bing Bar
RP851: 12/21/2011 6:03:13 PM - Windows Update
RP852: 12/21/2011 6:09:59 PM - Windows Update
RP853: 12/21/2011 6:19:41 PM - Windows Update
RP854: 12/23/2011 9:31:46 AM - Windows Update
RP855: 12/23/2011 9:45:08 PM - restore 122311
RP856: 12/23/2011 9:51:08 PM - Restore Operation
RP857: 12/24/2011 3:37:08 PM - Scheduled Checkpoint
RP858: 12/25/2011 12:24:39 AM - Windows Update
RP859: 12/26/2011 12:28:52 PM - Windows Update
RP860: 12/27/2011 1:02:52 PM - Scheduled Checkpoint
RP861: 12/27/2011 1:10:49 PM - Restore Operation
RP862: 12/27/2011 1:26:22 PM - Windows Update
RP863: 12/27/2011 1:38:25 PM - Restore Operation
RP864: 12/27/2011 1:52:04 PM - Windows Update
RP865: 12/28/2011 3:59:53 PM - Restore Operation
RP866: 12/28/2011 4:21:48 PM - Windows Update
RP867: 12/28/2011 6:39:26 PM - restore point to 1111
RP868: 12/29/2011 12:52:39 PM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
8500A909_eDocs
8500A909_Help
8500A909g
Acrobat.com
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.1)
Adobe SVG Viewer 6.0
Amazing Adventures Around the World
Amazing Adventures The Caribbean Secret
Amazing Adventures The Lost Tomb
Ask Toolbar
AVG Free 9.0
Big Fish Games: Game Manager
Bing Bar
Bing Rewards Client Installer
BloodTies
BPD_DSWizards
bpd_scan
BPDSoftware
BPDSoftware_Ini
BufferChm
Buttons & OSDs control application gen2
CCScore
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite Deluxe
CyberLink PowerDirector
CyberLink YouCam
Destination Component
DeviceDiscovery
DirectX for Managed Code Update (Summer 2004)
DocMgr
DocProc
Dogpile Bundle Toolbar
eGames Toolbar
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSSONIC
ESSTOOLS
essvatgt
Fax
GEAR driver installer for x86 and x64
GearDrvs
Ghost Chronicles - Phantom of the Faire
Ghost Hunters Majesty Manor
GoldenCasino
Google Chrome
Google Earth Plug-in
Google Quick Search Box
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService2
Hardware Diagnostic Tools
Host OpenAL (ADI)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Advisor
HP Customer Experience Enhancements
HP Customer Feedback
HP KEYBOARD V1.5.2
HP MediaSmart DVD
HP Picasso Media Center Add-In
HP Touch Optimizer
HP Touch Screen Enhance Service
HP TouchSmart
HP TouchSmart Calendar
HP TouchSmart Music/Photo/Video
HP TouchSmart Notes
HP Update
HPAsset component for HP Active Support Library
HPProductAssistant
HPSSupply
HPTCSSetup
iLivid
Interpol
Java Auto Updater
Java™ 6 Update 26
Java™ SE Runtime Environment 6 Update 1
kgcbaby
kgcbase
kgchday
kgchlwn
kgcinvt
kgckids
kgcmove
kgcvday
Kodak EasyShare software
KSU
LabelPrint
LEGO Island 2
MarketResearch
McAfee Security Scan Plus
Microsoft Default Manager
Microsoft Office 2000 Professional
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft UI Engine
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MPM
MSVCSetup
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee autoProducer 6.1
My HP Games
netbrdg
Norton 360
Notifier
OfotoXMI
Omni Casino
PCDADDIN
PCDHELP
PokerStars
Power2Go
ProductContext
Python 2.5
QuickTime
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
SFR
SHASTA
SKIN0001
SKINXSDK
Skype™ 5.5
SmartWebPrinting
SolutionCenter
SoundMAX
sp37521
sp40348
sp41119
sp41121
sp44626
Spelling Dictionaries Support For Adobe Reader 9
staticcr
Status
The Dracula Files
Toolbox
tooltips
TrayApp
Trojan Killer 2.1
Unity Web Player
UnloadSupport
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Visual C++ 8.0 Runtime Setup Package (x64)
VLC media player 0.9.2
VPRINTOL
WebReg
Windows iLivid Toolbar
WIRELESS
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
12/29/2011 4:36:55 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Backup service to connect.
12/29/2011 4:36:55 PM, Error: Service Control Manager [7000] - The Windows Backup service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
12/29/2011 4:36:55 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service sdrsvc with arguments "" in order to run the server: {687E55CA-6621-4C41-B9F1-C0EDDC94BB05}
12/29/2011 4:33:01 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.
12/29/2011 4:32:29 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Google Software Updater service to connect.
12/29/2011 4:32:17 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service gusvc with arguments "" in order to run the server: {89DAE4CD-9F17-4980-902A-99BA84A8F5C8}
12/29/2011 4:26:55 PM, Error: Service Control Manager [7024] - The AVG Free WatchDog service terminated with service-specific error 3758161981 (0xE001003D).
12/29/2011 12:58:28 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: SASDIFSV SASKUTIL
12/29/2011 12:57:16 PM, Error: EventLog [6008] - The previous system shutdown at 12:55:36 PM on 12/29/2011 was unexpected.
12/29/2011 12:57:06 PM, Error: Application Popup [1060] - \??\C:\Users\Donna\AppData\Local\Temp\HBCD\SuperAntiSpyware\SAS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
12/29/2011 11:20:57 AM, Error: Microsoft Antimalware [3002] -
12/28/2011 11:16:34 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD DfsC MpFilter NetBIOS netbt nsiproxy PSched RasAcd rdbss SASDIFSV SASKUTIL Smb spldr tdx Wanarpv6
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The WebDav Client Redirector Driver service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The WebClient service depends on the WebDav Client Redirector Driver service which failed to start because of the following error: The dependency service or group failed to start.
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service service which failed to start because of the following error: A device attached to the system is not functioning.
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
12/28/2011 11:16:34 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
12/28/2011 11:15:51 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
12/28/2011 11:15:37 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
12/28/2011 11:15:29 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
12/28/2011 11:15:29 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
12/28/2011 11:15:29 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
12/28/2011 11:15:28 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
12/28/2011 11:15:22 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
12/27/2011 2:07:47 PM, Error: EventLog [6008] - The previous system shutdown at 2:05:40 PM on 12/27/2011 was unexpected.
12/27/2011 1:44:46 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
12/27/2011 1:44:46 PM, Error: Service Control Manager [7000] - The Google Update Service (gupdate) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
12/27/2011 1:44:46 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service gupdate with arguments "/comsvc" in order to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69}
12/25/2011 5:19:47 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: MpFilter spldr Wanarpv6
12/25/2011 2:39:54 AM, Error: EventLog [6008] - The previous system shutdown at 2:38:10 AM on 12/25/2011 was unexpected.
12/25/2011 12:59:20 AM, Error: EventLog [6008] - The previous system shutdown at 12:58:05 AM on 12/25/2011 was unexpected.
12/25/2011 12:56:15 AM, Error: EventLog [6008] - The previous system shutdown at 12:53:41 AM on 12/25/2011 was unexpected.
12/24/2011 11:55:45 AM, Error: EventLog [6008] - The previous system shutdown at 11:53:24 AM on 12/24/2011 was unexpected.
12/23/2011 9:20:49 AM, Error: EventLog [6008] - The previous system shutdown at 10:37:22 PM on 12/21/2011 was unexpected.
12/23/2011 8:46:44 PM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.
12/23/2011 8:46:44 PM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
12/23/2011 8:46:44 PM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
.
==== End Of File ===========================

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#2 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 05 January 2012 - 12:20 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/435274 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

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Posted 10 January 2012 - 12:25 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

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