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I have a virus, not sure what it is. NEED HELP


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21 replies to this topic

#1 tasteven

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Posted 29 December 2011 - 07:56 PM

I was on the internet and my computer asked me to allow a program. I clicked yes not really thinking about it and within a minute my computer instantly turned black and restarted. When it booted back up I went into safe mode and ran malware bytes and it found about 12 objects. I deleted them and and restarted my computer again. When I booted up, all my desktop icons were gone except for icons such as solitaire and mahjong which were not even on my desktop to begin with. I looked on my c drive and it appeared that everything was still there. Several things about scripts not running popped up but not wanting to do any more harm to my computer I just exited them and shut it down.

Note: Everytime I had to log into my user during startup, my password failed once then worked the second time
Also, I had the Win 7 home security virus about 4 days ago but I was nearly certain that I successfully got rid of it and I am not sure if that has anything to do with this one.

Please help!! Any suggestions or even an idea of what it is so I can research it more will be very helpful

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#2 cryptodan

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Posted 29 December 2011 - 08:16 PM

Can you post the logs from malwarebytes?

#3 tasteven

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Posted 29 December 2011 - 08:55 PM

First of all thanks for the reply. But I have followed some other posts online and appear to have solved my problems. I ran malware bytes and superantispyware scans which seem to have gotten rid of everything. When I left safemode and booted it back up normally all my desktop icons and programs above the start button were missing. I searched it online and found a file to unhide them. I ran it and about half of the icons appeared (mainly games that I have puchased plus a couple other things). I can go into my folders and still run programs and everything seems to work fine, but I was wondering if a system restore to several days ago would be easier or if I should not do that for risk of the virus being there.

Any suggestions on what I should do now would be great. I am also curious why I have gotten two viruses within one week of each other when I have never had one before. I havent used my computer for anything I havent done in the past. What is the best way to stop this from happening again?

#4 cryptodan

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Posted 29 December 2011 - 09:03 PM

Did you try this: http://download.bleepingcomputer.com/grinler/unhide.exe

#5 tasteven

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Posted 29 December 2011 - 10:02 PM

yes, that is what I tried before, still only the icons that I stated before

#6 cryptodan

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Posted 29 December 2011 - 10:11 PM

Did you run any temp file cleaners?

#7 tasteven

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Posted 29 December 2011 - 10:13 PM

no i havent

#8 cryptodan

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Posted 29 December 2011 - 10:33 PM

I would not perform a system restore via the currently restored system points In fact, I would delete them and create a new one.

#9 tasteven

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Posted 29 December 2011 - 10:46 PM

I gave that a try but nothing changed

#10 cryptodan

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Posted 29 December 2011 - 10:50 PM

Can you post the logs that were generated with malwarebytes?

#11 boopme

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Posted 29 December 2011 - 10:53 PM

Please run the script that corresponds to your system.

Windows 7 32-bit US English
http://download.bleepingcomputer.com/grinler/fakehdd/win7-32-sm-reset.exe

Windows 7 64-bit US English
http://download.bleepingcomputer.com/grinler/fakehdd/win7-x64-sm-reset.exe
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#12 tasteven

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Posted 30 December 2011 - 10:01 AM

These are the three logs that I got since getting the virus

and @Boopme Nothing changed after I ran it

Malwarebytes Anti-Malware (PRO) 1.60.0.1800
www.malwarebytes.org

Database version: v2011.12.24.05

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 8.0.7601.17514
Rabble Rouser :: RABBLEROUSER-PC [administrator]

Protection: Disabled

12/29/2011 6:04:16 PM
mbam-log-2011-12-29 (18-04-16).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 184353
Time elapsed: 1 minute(s), 52 second(s)

Memory Processes Detected: 1
C:\Windows\svchost.exe (Trojan.Agent) -> 928 -> Delete on reboot.

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 4
C:\Windows\svchost.exe (Trojan.Agent) -> Delete on reboot.
C:\Users\Rabble Rouser\AppData\Local\Temp\notepad.exe (Trojan.Backdoor) -> Quarantined and deleted successfully.
C:\Users\Rabble Rouser\AppData\Local\Temp\explorer.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\Rabble Rouser\AppData\Local\Temp\iexplore.exe (Trojan.Agent) -> Quarantined and deleted successfully.

(end)


Malwarebytes Anti-Malware (PRO) 1.60.0.1800
www.malwarebytes.org

Database version: v2011.12.24.05

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 8.0.7601.17514
Rabble Rouser :: RABBLEROUSER-PC [administrator]

Protection: Disabled

12/29/2011 6:09:31 PM
mbam-log-2011-12-29 (18-09-31).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 296585
Time elapsed: 23 minute(s), 43 second(s)

Memory Processes Detected: 1
C:\Windows\svchost.exe (Trojan.Agent) -> 960 -> Delete on reboot.

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 1
HKCR\.exe\shell\open\command| (Hijack.ExeFile) -> Data: "C:\Windows\SysWOW64\config\systemprofile\AppData\Local\nix.exe" -a "%1" %* -> Quarantined and deleted successfully.

Registry Data Items Detected: 5
HKCR\.exe| (Hijacked.exeFile) -> Bad: (7Jy) Good: (exefile) -> Quarantined and repaired successfully.
HKLM\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command| (Hijack.StartMenuInternet) -> Bad: ("C:\Windows\SysWOW64\config\systemprofile\AppData\Local\nix.exe" -a "firefox.exe) Good: (firefox.exe) -> Quarantined and repaired successfully.
HKLM\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command| (Hijack.StartMenuInternet) -> Bad: ("C:\Windows\SysWOW64\config\systemprofile\AppData\Local\nix.exe" -a "firefox.exe -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and repaired successfully.
HKLM\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command| (Hijack.StartMenuInternet) -> Bad: ("C:\Windows\SysWOW64\config\systemprofile\AppData\Local\nix.exe" -a "iexplore.exe) Good: (iexplore.exe) -> Quarantined and repaired successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System|DisableTaskMgr (PUM.Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 5
C:\ProgramData\YXXTxtXBks.exe (Trojan.FakeAlert) -> Delete on reboot.
C:\Windows\System32\config\systemprofile\AppData\Local\nix.exe (Trojan.ExeShell.Gen) -> Delete on reboot.
C:\Windows\Temp\z0PlrLoeO40anG.exe.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Windows\svchost.exe (Trojan.Agent) -> Delete on reboot.
C:\Windows\Temp\wera0.4948920746239077.exe (Exploit.Drop.6) -> Quarantined and deleted successfully.

(end)


Malwarebytes Anti-Malware (PRO) 1.60.0.1800
www.malwarebytes.org

Database version: v2011.12.24.05

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 8.0.7601.17514
Rabble Rouser :: RABBLEROUSER-PC [administrator]

Protection: Disabled

12/29/2011 7:03:48 PM
mbam-log-2011-12-29 (19-03-48).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 300423
Time elapsed: 25 minute(s), 28 second(s)

Memory Processes Detected: 1
C:\Windows\svchost.exe (Trojan.Agent) -> 876 -> Delete on reboot.

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Windows\svchost.exe (Trojan.Agent) -> Delete on reboot.

(end)


@boopme I ran it, and nothing changed

#13 cryptodan

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Posted 30 December 2011 - 01:48 PM

SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#14 tasteven

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Posted 30 December 2011 - 03:48 PM

I have been running superantispyware and malware bytes scans continuously since i got the virus both in safemode and normal mode. It seem that they only find anything when in safe mode so I will post the last three scans of superantispyware. Just so you are aware of the current state of my computer, it works fine. still missing half of my destop icons. When I click the start menu and click all programs, all the folders are there, but it says they are empty when i look in them. However I can go into my computer and c drive folder and get to anything so it is simply a small inconvenience. Malware bytes pro will pop up stating that it blocked malicious items about once every two hours give or take. The hourglass next to my house continuously flashes although my computer doesnt seem to be running any slower. I did everything you said in the previous post and here are the logs.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/30/2011 at 03:19 PM

Application Version : 5.0.1142

Core Rules Database Version : 8090
Trace Rules Database Version: 5902

Scan type : Complete Scan
Total Scan Time : 00:26:17

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User

Memory items scanned : 505
Memory threats detected : 0
Registry items scanned : 74113
Registry threats detected : 0
File items scanned : 42532
File threats detected : 4

Adware.Tracking Cookie
cdn.tremormedia.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
media1.break.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
objects.tremormedia.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
secure-us.imrworldwide.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/30/2011 at 10:48 AM

Application Version : 5.0.1142

Core Rules Database Version : 8090
Trace Rules Database Version: 5902

Scan type : Complete Scan
Total Scan Time : 00:36:39

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned : 372
Memory threats detected : 0
Registry items scanned : 70157
Registry threats detected : 0
File items scanned : 41221
File threats detected : 8

Adware.Tracking Cookie
ad.insightexpressai.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
cdn.tremormedia.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
crackle.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
msnbcmedia.msn.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
objects.tremormedia.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
tag.2bluemedia.hiro.tv [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
tag.mediashakers.hiro.tv [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
www.pointroll.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/29/2011 at 07:58 PM

Application Version : 5.0.1142

Core Rules Database Version : 8090
Trace Rules Database Version: 5902

Scan type : Complete Scan
Total Scan Time : 00:24:06

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned : 371
Memory threats detected : 0
Registry items scanned : 70160
Registry threats detected : 2
File items scanned : 40542
File threats detected : 18

Disabled.TaskManager
(x86) HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM#DISABLETASKMGR
(x86) HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM#DISABLETASKMGR

Adware.Tracking Cookie
C:\Users\Rabble Rouser\AppData\Roaming\Microsoft\Windows\Cookies\4CH53KF6.txt [ /c.atdmt.com ]
C:\Users\Rabble Rouser\AppData\Roaming\Microsoft\Windows\Cookies\JPME30UY.txt [ /atdmt.com ]
C:\USERS\RABBLE ROUSER\Cookies\4CH53KF6.txt [ Cookie:rabble rouser@c.atdmt.com/ ]
C:\USERS\RABBLE ROUSER\Cookies\JPME30UY.txt [ Cookie:rabble rouser@atdmt.com/ ]
media.mtvnservices.com [ C:\USERS\RABBLE ROUSER\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\4LATW9FW ]
secure-us.imrworldwide.com [ C:\USERS\RABBLE ROUSER\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\4LATW9FW ]
tag.mediashakers.hiro.tv [ C:\USERS\RABBLE ROUSER\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\4LATW9FW ]
ad.insightexpressai.com [ C:\WINDOWS\SERVICEPROFILES\NETWORKSERVICE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\TXH6TRD5 ]
cdn.tremormedia.com [ C:\WINDOWS\SERVICEPROFILES\NETWORKSERVICE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\TXH6TRD5 ]
objects.tremormedia.com [ C:\WINDOWS\SERVICEPROFILES\NETWORKSERVICE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\TXH6TRD5 ]
tag.2bluemedia.hiro.tv [ C:\WINDOWS\SERVICEPROFILES\NETWORKSERVICE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\TXH6TRD5 ]
ad.insightexpressai.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
cdn.tremormedia.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
media.heavy.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
media1.break.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
objects.tremormedia.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
secure-us.imrworldwide.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]
tag.2bluemedia.hiro.tv [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\KQPHQ3CK ]



GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-12-30 15:37:23
Windows 6.1.7601 Service Pack 1
Running: vtmp22mc.exe


---- Files - GMER 1.0.15 ----

File C:\Windows\SoftwareDistribution\DataStore\Logs\tmp.edb 524288 bytes

---- EOF - GMER 1.0.15 ----

#15 cryptodan

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Posted 30 December 2011 - 04:10 PM

Lets try running the following: TDSSKiller and see what it finds. If it asks you to fix anything then PLEASE DO NOT FIX ANYTHING. Post the log file created in C:\ with the following TDSS* in the name.




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