Posted 29 December 2011 - 07:07 PM
Dear Sir or Ma'am,
Somehow my computer got infected with the Win 7 antivirus virus, which promptly locked me out of my antivirus software and blocked me from the internet. I used another computer to get ncr.reg, rkill, and malwarebytes on a flash drie. I used ncr.reg, then rkill, then tried using malwarebytes,which wouldn't work, but for some reason at that point it allowed me back in to my antivirus, which stopped the Win 7 antivirus. The popups were gone and i was able to connect to the internet again and I thought life was good, until a trojan popped up, then another one, then like 3 more. As fast as I could remove them, they kept reappearing. Then I got locked back out of the internet. I tried putting another antivirus software on a flash drive but it keeps blocking me from running it. I tried installing another operating system (ubuntu) to try to connect back to the internet and run a web-based virus removal tool, but it won't let me open the ubuntu installer. I am seriously at my wit's end. My job starts again in a week and I need my computer for work. How the heck do I get my computer back to normal?