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Camera connection not working

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#1 bibdilly


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Posted 29 December 2011 - 12:14 PM

I am using Windows XP and I am having trouble getting it to recognise my camera (Canon SX30 IS). I have tried contacting Canon but their advice did not help. They told me to reinstall the driver or try a different USB port. I have connected the camera to an identical computer and it works fine.

When connecting the camera to the computer it appears in Device Manager but is not otherwise recognised by Windows Explorer or any other program. Device manager says it is working correctly. If the camera is installed (whether or not it is actually connected) Windows Explorer takes a very long time to display files and all other programs take a very long time to display files when trying to 'open' or 'save'. If I uninstall the camera this problem goes away. I have tried updating the driver and reinstalling - always with the same result.

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#2 hamluis



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Posted 29 December 2011 - 04:10 PM

Well...you don't necessarily need to install drivers for a camera like that.

The drivers are for the download/transfer of pics from the camera to the system...but they aren't always needed. It's more common that they are not, plug and play rules.

When you uninstalled the drivers...did you also go to Add/Remove Programs and uninstall the Canon software?

Have you tried just connecting the camera via USB...turning it on...then using the Scanner/Camera Wizard?

From XP Help menu:
To install a scanner or digital camera
Plug your camera or scanner into your computer.
If your camera is Plug and Play, the Scanner and Camera Wizard starts.


Double-click Add Device.
Follow the instructions on your screen.

To open Scanners and Cameras, click Start, click Control Panel, click Printers and Other Hardware, and then click Scanners and Cameras.
If you have a Plug and Play camera, Windows detects it and installs it automatically.
If your camera or scanner is not Plug and Play, follow the installation instructions that came with the device.
If your camera or scanner is not listed in the Scanner and Camera Installation Wizard, try to install it using Device Manager. For more information, click Related Topics.
After you install your scanner or camera, you can test it. For more information, click Related Topics.
Related Topics


#3 jhayz


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Posted 29 December 2011 - 08:52 PM

I normally use to open folder directy to copy/paste pictures as a plug and play device. The Canon hardware wizard takes a lot longer loading, copying files.


#4 bibdilly

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Posted 30 December 2011 - 06:26 AM

Thank you for replying. I have completely uninstalled the canon software and tried to connect the camera again. The camera is not listed in the scanner and cameras wizard. I have tried again to install it by using Device Manager and also New Hardware wizard - always with the same results as the original post. It has the same effect on Windows Expolorer (etc) if the camera is installed but disabled.

As I said originally, I can connect if fine on other machines.

#5 Queen-Evie


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Posted 30 December 2011 - 07:06 PM

There is another route you can take if you have an SD card in your camera. It's simple, easy, very cost effective and does not involve camera software.

Purchase a USB card reader. Here is an example of one http://www.newegg.com/Product/Product.aspx?Item=N82E16820717001. You can probably find them at Best Buy, Radio Shack, and Office Depot.

I used one for years because I did not like the way my camera software took over my computer.

If you have a desktop and room for expansion you could also install an internal card reader. That's what I use now and will never have a computer without one.

#6 bibdilly

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Posted 31 December 2011 - 04:36 AM

Thank you - I think that the card reader is going to be the best solution.

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