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Dell Inspiron 6000 Need Help Bad!!


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#1 JazzMahn

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Posted 29 December 2011 - 09:17 AM

I am trying to help a friend that has a Dell Inspiron 6000 laptop running Windows XP Professional.

When the computer opens up to the desktop, I can't open My Computer, My Documents, My Music. I can open up Microsoft Office and even open files that i have saved on an external.

If I go into Safe Mode everything works fine. I can open My Computer, etc.

I have run a disk check and it shows no errors.

I have also run Malawarebytes and it found no malaware, viruses, etc.

I updated the virus definitions for Avast and ran a full scan. Found nothing.

I asked if he had a Windows Professional reinstallation CD and he said no.

I have done several system restores but none work.

I have a feeling it needs to have Windows Professional reinstalled. He doesn't have the disk. I just don't understand why everything works right in Safe Mode.

I believe some of the problem has to do with the hard drive. It is only 33 gigs. There is only 9 gigs free. I would think that if the RAM has been used and it switches to the swap file that there just isn't much resources on this computer.

I would sure appreciate any and all ideas that I might take. Thanks in advance.

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#2 Allan

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Posted 29 December 2011 - 10:23 AM

Since it works in safe mode, let's do a clean boot and see what happens.

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.




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