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Facebook youtbe not working

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2 replies to this topic

#1 king_m_s


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Posted 28 December 2011 - 10:37 PM


I am having a problem with sites such as facebook and youtube. Whenever I go on either one of these websites it does not load up and says "the connection was reset". I have tried to ping these websites and get no resposne. The strange thing is I can access them some other times, usually in the early hours of the morning, but when I do they stop working after 5 minutes. I have this porblem on both IE and Firefox so doubt the browser is the problem. My computer is connected wirelessly to my home network and everyone else seems to have this problem unless they connect manually to the modem/router.

Probably unrelated but possibly relevant, there is no password on the netwrok but we have restricted the network to a few MAC addresses.

Anyways, my question is what could be preventing me from connecting to these websites( and staying longer than 5 minutes) and what is the solution.

Thanks in advance

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#2 noknojon


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Posted 29 December 2011 - 11:33 PM

Can you open Command Prompt, under Accessories, and type Ping Google.com -
Do you get Packets sent = 4 ............ Packets received = 4 ...... and other information ??
If not please note the results and post them back -
Also - Please download Farbar Service Scanner and run it on the computer with the issue.
•Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
•Press "Scan".
•It will create a log (FSS.txt) in the same directory the tool is run.
•Please copy and paste the log to your reply.

Thank You -

#3 king_m_s

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Posted 30 December 2011 - 12:15 AM

I haved sent and recieved packets from google. Just out of curiosity I sent them to facebook aswell and got replies

here are the results from the log

Farbar Service Scanner
Ran by Mumba (administrator) on 30-12-2011 at 13:04:20
Microsoft Windows 7 Ultimate (X64)
Boot Mode: Normal

Internet Services:

Connection Status:
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.

Windows Firewall:

Firewall Disabled Policy:

System Restore:
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.

System Restore Disabled Policy:

Security Center:

File Check:
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
[2009-07-14 08:09] - [2009-07-14 09:41] - 0824832 ____A (Microsoft Corporation) AECAB449567D1846DAD63ECE49E893E3

[2009-07-14 08:09] - [2009-07-14 09:40] - 0703488 ____A (Microsoft Corporation) 4992C609A6315671463E30F6512BC022

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
[2009-07-14 07:36] - [2009-07-14 09:41] - 0170496 ____A (Microsoft Corporation) 765A27C3279CE11D14CB9E4F5869FCA5

[2009-07-14 07:39] - [2009-07-14 09:39] - 1598976 ____A (Microsoft Corporation) 787898BF9FB6D7BD87A36E2D95C899BA

[2011-10-06 09:04] - [2010-12-21 14:16] - 0097280 ____A (Microsoft Corporation) 8F9F3969933C02DA96EB0F84576DB43E

C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

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