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factory restore


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8 replies to this topic

#1 alaskansnowdragon

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Posted 28 December 2011 - 08:54 PM

I have a virus and instead of going through the process of removing it I would like to factory restore my computer wich is running windows vista I have all of my things backed up. I am having trouble. when i go to "repair computer" all it does is starts up my computer and then asks me for a username and password i typed mine in and it said that domain server doesnt exist. What so I do?

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#2 hamluis

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Posted 29 December 2011 - 12:38 PM

You can tell us the system manufacturer and model:)...and let us know if you followed the manufacturer's directions for using the restore mechanism.

Louis

#3 alaskansnowdragon

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Posted 29 December 2011 - 07:46 PM

Its a Dell Inspiron 530s, and i dont have the manual but I looked it up and I did what it said which was press f8 which would take you to the advanced options screen andclick repair your computer and it would take you to more options but insted when I click it just starts up my computer and goes to the login screen and tells me to put in my username and password but when I do it says that the server domain doesnt exist and I made sure it was my admin account that I typed in.

#4 rotor123

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Posted 30 December 2011 - 04:49 PM

IS your OS XP or Vista?

If XP try CTRL and F11 at the same time

Can't hurt even if it is Vista to try CTRL and F11 at the same time.

Edited by rotor123, 01 January 2012 - 06:05 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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#5 alaskansnowdragon

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Posted 30 December 2011 - 07:47 PM

Its vista and that didnt work

#6 rotor123

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Posted 31 December 2011 - 10:23 AM

Which didn't work the CTRL = F11 or the other from the link I posted?

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015


#7 Barryknoebel

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Posted 01 January 2012 - 02:11 AM

You said "take you to the advanced options screen andclick repair your computer and it would take you to more options".
Just to be sure you know but the mouse won't work to "Click" on repair my computer or anything. Use the up or down arrows and use enter don't try to click.

#8 AustrAlien

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Posted 01 January 2012 - 02:41 PM

Its a Dell Inspiron 530s, and i dont have the manual ...

Dell™ Inspiron™ 530s Series
Owner's Manual: http://support.dell.com/support/edocs/systems/insp530s/en/index.htm

***page94***

Restoring Your Operating System
You can restore your operating system in the following ways:
• Microsoft Windows XP System Restore and Windows Vista System
Restore return your computer to an earlier operating state without
affecting data files. Use System Restore as the first solution for restoring
your operating system and preserving data files.
• Dell PC Restore by Symantec restores your hard drive to the operating
state it was in when you purchased the computer. Dell PC Restore
permanently deletes all data on the hard drive and removes any
applications installed after you received the computer.
Use PC Restore
only if System Restore did not resolve your operating system problem.
• If you received an Operating System CD with your computer, you can use it
to restore your operating system. Use the CD only if System Restore did
not resolve your operating system problem.


There is no guarantee that you do actually have the Dell PC Restore partition to actually perform a restoration to "factory condition".
***page 98****

Using Dell PC Restore
NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and
removes any applications or drivers installed after you received your computer.
If possible, back up the data before using PC Restore. Use PC Restore only if System
Restore did not resolve your operating system problem.
NOTE: Dell PC Restore is not available in all countries or on all computers.
Use Dell PC Restore by Symantec only as the last method to restore your
operating system.
PC Restore restores your hard drive to the operating state it was in when you
purchased the computer. Any programs or files added since you received your
computer—including data files—are permanently deleted from the hard drive.
Data files include documents, spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all data before using PC Restore.

To use PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top
of the screen.
2 Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish
starting, and then restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the
following step.
3 On the next screen that appears, click Restore.
4 On the next screen, click Confirm.
The restore process takes approximately 6–10 minutes to complete.
5 When prompted, click Finish to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the
computer completely reboot.
6 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original operating
state, the screens that appear, such as the End User License Agreement, are the
same ones that appeared the first time the computer was turned on.
7 Click Next.
The System Restore screen appears and the computer restarts.
8 After the computer restarts, click OK.


Edit to add:
Note that the early instructions ("press f8 which would take you to the advanced options screen and click repair your computer and it would take you to more options") that you were following are only to perform a Windows System Restore, and this does not restore to "factory condition" as you wish to do.

One more thing to try is from here by AustrAlien.
http://www.bleepingcomputer.com/forums/topic433242.html/page__view__findpost__p__2528321
Except in step 2 do the recovery partition instead of windows.

The above suggestion to access the recovery partition is not likely to work (even if a recovery partition does exist), based on the testing that I have done.

Edited by AustrAlien, 01 January 2012 - 02:52 PM.

AustrAlien
Google is my friend. Make Google your friend too.

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#9 rotor123

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Posted 03 January 2012 - 10:22 AM

If this is still not working you might want to consider cleaning the Virus.
To visit the Am I Infected forum here.
http://www.bleepingcomputer.com/forums/forum103.html
or the more in depth forum here.
http://www.bleepingcomputer.com/forums/forum22.html

Best Regards
Roger

Edited by rotor123, 03 January 2012 - 10:23 AM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015





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