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Cannot remove Trojan.Win32.Rundup.gb


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7 replies to this topic

#1 MalwareWarrior

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Posted 28 December 2011 - 08:48 PM

I downloaded Freemake Video Converter, and i saw that Facemoods Toolbar was installed in both Firefox and Internet Explorer. So the next day Kaspersky tells me that it found a virus, and it ran a quick scan to check if there where any more. I realized I couldn't open any programs (Aside from Kaspersky, as it was already open) and then it rebooted. I was greeted with several errors that had numbers which I can't remember, so I shut off the computer and turned it back on. As soon as I logged in Spybot Search And Destroy said it found malicious code in the Facemoods Toolbar. I let it terminate the process and let Kaspersky check for any damage. Not even a full minute later Kaspersky said it found untreated threats, so I open Kaspersky and I click fix it now. A balloon pops up asking me how I will delete the virus. The only thing it will let me do is ignore. Surely that can't be the way to fix it. Please help! I'm using Windows 7 64 Bit with Kasersky Internet Security 2011. [attachment=115393:Rundup.png]

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#2 boopme

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Posted 28 December 2011 - 09:37 PM

Hello. I moved you from Win7 to here at Am I Infected. Let try one other scan.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 MalwareWarrior

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Posted 29 December 2011 - 02:38 AM

C:\Program Files (x86)\Search Toolbar\SearchToolbar.dll Win32/Toolbar.Zugo application cleaned by deleting - quarantined
C:\Users\Michelle\AppData\Local\Temp\FreemakeVideoConverter_3.0.1.1.exe a variant of Win32/Toolbar.Zugo application deleted - quarantined
C:\Users\Michelle\AppData\Roaming\Mozilla\Firefox\Profiles\32k9kx5t.default\extensions\{d4c94739-8bce-4a10-8fc1-3c3046a41fc1}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined

#4 MalwareWarrior

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Posted 29 December 2011 - 05:20 PM

This DID remove the threat, but Kaspersky is still telling me that it has detected Win32.Rundup.gb. So this didn't fix the problem.

#5 MalwareWarrior

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Posted 29 December 2011 - 07:07 PM

The file infected with Win32.Rundup is srrstr.dll, located in C:/Windows/SysWOW64. Kaspersky can't delete nor disinfect it. I scanned it with MalwareBytes and it couldn't find any threats. Any solutions?

#6 boopme

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Posted 29 December 2011 - 09:31 PM

We need stronger tools.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Include a link back to this topic.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 MalwareWarrior

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Posted 30 December 2011 - 11:24 AM

All right, i've done that. I'm just waiting on a response.

#8 boopme

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Posted 30 December 2011 - 09:37 PM

Thank you!!
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 3 - 5 days and ALL logs are amswered.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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