(btw I do not need anything fancy like doublesided copying etc. just a basic RELIABLE 4 in 1. I prefer wired as opposed to Wireless. I need something RELIABLE. (Lol whoever said I need something I can't count on?)
The one recently deceased was a Lexmark Business machine and it had EXCELLENT phone support but the software sucked, it was always installed, not installed, screwed up, so you couldn't rely on it working. It had a total mind of its own. In a day and age when its darn near impossible to talk to a live human being in Customer Service, I did love their support as you never had to go through all the call trees and endless blah blah.
I don't remember all the ones I've had but I just returned an Epson which had NO NONE ZIP PHONE SUPPORT and really was clear as mud and wireless which I did not want.
Can someone give me a clue as to a decent manufacturer AND SOFTWARE. Like I said the Lexmark was good but when its mind got blown it did all kinds of weird stuff.
I have work backing up and had a printer selected (an HP) but Murphys Law that was the one they were out of and Best Buy was TOO HIGH.
Does HP have ANY phone support. Epson had NONE - the number they list just says "sorry we don't do that anymore basically". I'd like to know how I can start a business where if my product sucks I can just ignore the people and keep raking in money. i hate it (and it makes me into a not very nice person) when I'm sorting through endless online "try this try that" from the manufacturer's SUCKY WEB SITE. The Epson I just took back advertised QUICK SET UP to which I say bull $*)%
Whats your experience? Who has decent hardware & software AND Phone Support???
I don't really have time for stalling around on this I've already wasted several days but I don't want another mistake?
Incidentally my computers - I have 2 - one windows 7 and one Snow Leopard
Edited by kcsummer, 28 December 2011 - 08:34 PM.