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MalwareBytes Won't Run


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3 replies to this topic

#1 jrs2012

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Posted 28 December 2011 - 08:26 PM

I posted my original problem here. My initial problem was that I had potentially rootkit masked files that would not be removed. That issue has since been resolved. However, MalwareBytes still won't run. I have no DDS log; the program locked up after about 75% completion after 12 hours of running. The GMER log is pasted below because I could not attach the .txt file, sorry for the inconvenience!

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-12-28 19:16:14
Windows 5.1.2600 Service Pack 2
Running: gmer.exe; Driver: H:\DOCUME~1\Jake\LOCALS~1\Temp\uxldypod.sys


---- System - GMER 1.0.15 ----

ZwAllocateVirtualMemory
ZwConnectPort
ZwCreateKey
ZwCreateProcess
ZwCreateProcessEx
ZwCreateThread
ZwDeleteKey
ZwDeleteValueKey
ZwQueueApcThread
ZwReadVirtualMemory
ZwRenameKey
ZwSetContextThread
ZwSetInformationKey
ZwSetInformationProcess
ZwSetInformationThread
ZwSetValueKey
ZwSuspendProcess
ZwSuspendThread
SSDT \??\H:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS (SASKUTIL.SYS/SUPERAdBlocker.com and SUPERAntiSpyware.com) ZwTerminateProcess [0xB3E66640]
ZwTerminateThread
ZwWriteVirtualMemory

---- Kernel code sections - GMER 1.0.15 ----

80503A70 4 Bytes [E8, E1, DC, 8A]
80503CFD 7 Bytes [3A, D8, 8A, 98, 63, D9, 8A]
section is writeable [0xB6C303A0, 0x83C195, 0xE8000020]

---- User code sections - GMER 1.0.15 ----

7C915CBB 5 Bytes JMP 01262EC0 H:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text H:\Program Files\Webroot\Spy Sweeper\SSU.EXE[1060] ntdll.dll!KiUserExceptionDispatcher + 9 7C90E485 5 Bytes JMP 00017DB0 H:\Program Files\Webroot\Spy Sweeper\SSU.EXE (Spy Sweeper SSU/Webroot Software, Inc. (www.webroot.com))
.text H:\Program Files\Webroot\Spy Sweeper\SSU.EXE[1060] kernel32.dll!CreateFileA 7C801A24 5 Bytes JMP 00016000 H:\Program Files\Webroot\Spy Sweeper\SSU.EXE (Spy Sweeper SSU/Webroot Software, Inc. (www.webroot.com))
.text H:\Program Files\Webroot\Spy Sweeper\SSU.EXE[1060] kernel32.dll!VirtualProtect 7C801AD0 5 Bytes JMP 000169B0 H:\Program Files\Webroot\Spy Sweeper\SSU.EXE (Spy Sweeper SSU/Webroot Software, Inc. (www.webroot.com))
.text H:\Program Files\Webroot\Spy Sweeper\SSU.EXE[1060] kernel32.dll!LoadLibraryExW 7C801AF1 5 Bytes JMP 00016000 H:\Program Files\Webroot\Spy Sweeper\SSU.EXE (Spy Sweeper SSU/Webroot Software, Inc. (www.webroot.com))
.text H:\Program Files\Webroot\Spy Sweeper\SSU.EXE[1060] kernel32.dll!VirtualAlloc 7C809A61 5 Bytes JMP 00016960 H:\Program Files\Webroot\Spy Sweeper\SSU.EXE (Spy Sweeper SSU/Webroot Software, Inc. (www.webroot.com))
.text H:\Program Files\Webroot\Spy Sweeper\SSU.EXE[1060] kernel32.dll!VirtualFree 7C809AF4 5 Bytes JMP 00016990 H:\Program Files\Webroot\Spy Sweeper\SSU.EXE (Spy Sweeper SSU/Webroot Software, Inc. (www.webroot.com))
.text H:\Program Files\Mozilla Firefox\plugin-container.exe[1716] USER32.dll!SetWindowLongA 7E41D60D 5 Bytes JMP 106AC350 H:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text H:\Program Files\Mozilla Firefox\plugin-container.exe[1716] USER32.dll!SetWindowLongW 7E41D62B 5 Bytes JMP 106AC2E2 H:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text H:\Program Files\Mozilla Firefox\plugin-container.exe[1716] USER32.dll!GetWindowInfo 7E41E77C 5 Bytes JMP 1045E363 H:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text H:\Program Files\Mozilla Firefox\plugin-container.exe[1716] USER32.dll!TrackPopupMenu 7E4650EE 5 Bytes JMP 1045E91C H:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
77C29CC5 5 Bytes JMP 0A93C080 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C29CDD 5 Bytes JMP 0A93C0E0 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text H:\Program Files\Palm\Hotsync.exe[2240] msvcrt.dll!?set_new_handler@@YAP6AXXZP6AXXZ@Z 77C29D9F 5 Bytes JMP 0A93C110 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C29DAF 5 Bytes JMP 0A93BFE0 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C29E33 5 Bytes JMP 0A93C0E0 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C29E52 5 Bytes JMP 0A93BFC0 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C29E6E 5 Bytes JMP 0A93C020 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C29FC6 5 Bytes JMP 0A93C000 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C29FE5 5 Bytes JMP 0A93BFA0 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C2BC9F 5 Bytes JMP 0A93C160 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C2BCB3 5 Bytes JMP 0A93C170 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C2BD83 4 Bytes JMP 0A93C191 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C2BD8C 5 Bytes JMP 0A93C260 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C2BE3A 5 Bytes JMP 0A93C230 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C2BE4D 5 Bytes JMP 0A93C1A0 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C2BF6C 5 Bytes JMP 0A93BEB0 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C2C0C3 5 Bytes JMP 0A93BE50 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C2C21B 5 Bytes JMP 0A93C0E0 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C2C407 5 Bytes JMP 0A93BE10 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
77C2C437 5 Bytes JMP 0A93BE90 H:\Program Files\Palm\SHW32.DLL (Memory Management Library for Win32/MicroQuill Software Publishing, Inc.)
.text H:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe[3760] kernel32.dll!CreateThread + 1A 7C810661 4 Bytes CALL 00450771 H:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe (Spy Sweeper Client Executable/Webroot Software, Inc.)

---- Devices - GMER 1.0.15 ----

ssfs0bbc.sys (Spy Sweeper FileSystem Filter Driver/Webroot Software, Inc. (www.webroot.com))
SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)

8AAF2020
8AD5FB98
8ACF6960
8AB01F20
8A6D6748
8A981C00

SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

8AAF2020
8AD5FB98
8ACF6960
8AB01F20
8A6D6748
8A981C00

SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

8AAF2020
8AD5FB98
8ACF6960
8AB01F20
8A6D6748
8A981C00

SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

8AAF2020
8AD5FB98
8ACF6960
8AB01F20
8A6D6748
8A981C00

SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

8AAF2020
8AD5FB98
8ACF6960
8AB01F20
8A6D6748
8A981C00

ssfs0bbc.sys (Spy Sweeper FileSystem Filter Driver/Webroot Software, Inc. (www.webroot.com))
SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@DeviceNotSelectedTimeout 15
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@GDIProcessHandleQuota 10000
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@Spooler yes
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@swapdisk
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@TransmissionRetryTimeout 90
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@USERProcessHandleQuota 10000

---- Disk sectors - GMER 1.0.15 ----

MBR read error
MBR BIOS signature not found 0

---- Files - GMER 1.0.15 ----


---- EOF - GMER 1.0.15 ----

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#2 HelpBot

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Posted 03 January 2012 - 12:05 PM

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  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#3 nasdaq

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Posted 05 January 2012 - 04:20 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Before I suggest any remedial tool I need to know what operating system you are using, XP, Vista, Window 7 and if it's a 32 or 64 bit system.

Please let me know.

#4 nasdaq

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Posted 11 January 2012 - 10:31 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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