I am trying to help a friend get his computer running. He claims he clicked on a video that said something like "wait till you see this..." the video started and then the screen went blank and the computer rebooted. After the reboot, nothing except Windows system apps work. We cannot run IE, Firefox, Malwarebytes, AVG, or any other scanner or internet type program. With Task Manager up, I can sometimes see the program start and then freeze and then go away. I see the same behavior in Safe Mode. I suspect something is running that is killing all apps other than windows system apps.
Note: all downloads are on another computer and transferred to the computer by a flash drive
What we have tried so far:
- downloaded all versions of the .exe registry update files, they all seem to run.
- downloaded all versions of rkill I could find. These do not seem to run at all.
- have tried System Restore to go back to a point prior to the problem
- in preparation for this i followed the instructions in the "Preparation Guide For Use Before Using Malware Tools and ..." document. I was unable to run either dds.scr (did nothing) or gmer.exe (64 bit OS).
I have attached to jpg files of screen prints of the processes I see running in Task Manager.
This is a Windows 7 Professional 64-bit OS.
Task Manager 1.jpg 217.28KB
Task Manager 2.jpg 209.43KB