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USB ports stopped working


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#1 kunalpharas

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Posted 28 December 2011 - 03:03 PM

Hi,
I am in a spot of bother since I have to give an important presentation and all of a sudden my USB ports (3) in HP pavillion dv6(running windows 7 64 bit) stopped working. I plugged my friend's ipod touch to charge from the computer and it did not work and after that none of the ports will work. I tried reinstalling the drivers, restarted the computer multiple times and even ran a virus scan but its of no use. Out of the 3 ports only one says "windows detected a problem with the device", the other 2 wont even say anything. I even checked at the registry keys to see if the USB ports are enabled and they were fine. My warranty expired this December so now I have to pay HP for any trouble shooting.
Is there any simple fix to this solution which I am missing?
Thanks a lot for your time!

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#2 rotor123

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Posted 28 December 2011 - 05:20 PM

Two possibility come to mind there may be more of course.

1. A USB port has become physically damaged
2. The port may be OK mechanically and the device damaged the electronics

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